Vijay B
Operations Manager
Chennai
Summary
Experienced and results-oriented Operations manager with seven years of managerial experience in Accounts and Finance environments. Motivated professional with strengths in supervising employees and promoting optimal customer service. Adept in employee relations, inventory organization, and visual merchandising. Prepared, organized, and trained in product knowledge. Committed to creating an good environment within the team.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Manager
ICICI Bank
Chennai
09.2019 - 05.2023
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationship.
- Trained new employees on proper protocols and customer service standards.
- Developed and implemented various procedures to improve accounting process.
- Executed vendor setup and payment, administration of bank accounts and account reconciliations.
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Managed regular finance tracking for numerous branch offices and headquarters expenses.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Customer Service Officer
Axis Bank
Chennai
01.2017 - 09.2019
- Axis Bank
- Responsible for managing day to day operations activity at the branch
- Authorize and check banking transactions
- Leading the processes involving Cash, ATM Operations (including offsite ATMs).
- Stationery, Deliverables, Welcome Kits, Stop Payments & so on of the Branch as per the extant guidelines of the bank
- Responsible for Audit, Compliance & controls activity
- Regulatory procedures & compliance know how.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
Education
PGDBS - Management in Banking And Finance
Manipal University
01.2015 - 04.2016
B. Tech - Information Technology
Anna University
01.2010 - 04.2014
Skills
Multitasking Abilities
undefinedTimeline
Manager
ICICI Bank
09.2019 - 05.2023
Customer Service Officer
Axis Bank
01.2017 - 09.2019
PGDBS - Management in Banking And Finance
Manipal University
01.2015 - 04.2016
B. Tech - Information Technology
Anna University
01.2010 - 04.2014
Similar Profiles
Edison Ravi KoilpillaiEdison Ravi Koilpillai
IT Technical Sourcer Recruiter at Skillmine Technology Consulting Pvt Limited, ICICI Bank, ICICI Securities, ICICI PrudentialIT Technical Sourcer Recruiter at Skillmine Technology Consulting Pvt Limited, ICICI Bank, ICICI Securities, ICICI Prudential
VISAL VIJAYAKUMARVISAL VIJAYAKUMAR
DEVELOPMENT OFFICER at ICICI FOUNDATION FOR INCLUSIVE GROWTH, ICICI BANKDEVELOPMENT OFFICER at ICICI FOUNDATION FOR INCLUSIVE GROWTH, ICICI BANK
SANTOSH GUPTASANTOSH GUPTA
Mortgage Relationship Manager at ICICI Securities Ltd (Transferred to ICICI Bank Ltd.))Mortgage Relationship Manager at ICICI Securities Ltd (Transferred to ICICI Bank Ltd.))
Hansal PatelHansal Patel
Intern at ICICI Bank and State Bank of IndiaIntern at ICICI Bank and State Bank of India
Vedavalli SVedavalli S
Senior Technical Lead at Alten Calsoft LabsSenior Technical Lead at Alten Calsoft Labs