Vijay Babu

· Designing Operation client activity, to manage call center activity (CATI Activity) for the Market Research Wing of Manthan.

· Stated Operation, with a team of 27 and had to trim the team to improve productivity.

Developed training manuals for the Phone Team.

· Management Planning and Execution of all projects allocated to Phone Team.

· Accomplished, ZERO Escalations on ‘QULITATIVE Projects’.

· Set up the SME – Peer model of Operations.

Developed process-specific training modules and changed the approach to be 'process dependent' and not 'people dependent.'

Manage monthly financial planning for incentives and payroll across multiple teams.

Instrumental in achieving revenue targets to reduce the outsourcing of projects.

· Instrumental in achieving $ 180000 - $200000 revenue “PEAK SESON” (October, November and December).

Consistently achieved a 14% increase in efficiency per team member over the past 5 years.

Designing the operation client activity of Solvato.

Stated operation for a 'Database Client' from a four-person team (presently, this team is 87 people strong).

Stated operation for a telecommunication client; presently, this team is 30 people strong.

Developed training manuals for the teams.

Designed marketing documents (company profile, disaster management in a call center) for Solvato.

Instrumental in growing the team from a 6-member team to over 100 in six months.

Instrumental in the smooth day-to-day running of the firm.

Developed process-specific training modules.

Increased business opportunities for ZeusCorp and its clients as an inside sales specialist.

Streamlined operational workflows to enhance productivity.

Management, Planning, and Execution.

Responsible for strategic alliances for the company in the field of business development.

Planning, execution, and project management of all clients' projects in ZeusCorp.

Changed the business strategy of the company and re-engineered the company to survive during the recession.

Heading the inside sales team in India.

Established and launched inside sales team, devising comprehensive marketing plans.

Heading a team of inside sales professionals.

Handling sales across India.

Training the team.

Designed suitable product packages.

Developed forecasts while coaching sales staff.

Assessed opportunities in target accounts and built strategic connections with senior leaders to drive sales.

Guaranteed budget accuracy through diligent operation monitoring.

Executed strategic initiatives including forecasting, goal planning, evaluating casts and addressing challenges alongside the management.

Developed engaging newsletter articles for online promotion.

Was hand-picked by our then-CEO, Mr. Vivek Kulkarni, for his BPO, after B2K split up into Brickwork. I was handling inside sales for international markets. Was responsible for

Lead generation.

Heading a team of business developers and analysts.

Handling high-end research projects in the legal domain.

Researching market competition and pricing, and helping to devise a strategy to counter the same.

Researching market opportunities, I prepared and drove the group's initial business plan.

Handling related duties of sales administration.

Working on change management.

Defining roles and responsibilities for each group to improve company processes and strengthen communication channels.