Vijay Bandarupalli

Project 01

Comcast

Implemented and customized ITSM processes, including Incident, Problem, and Change Management.

• Worked on ITOM modules such as Discovery, and configured Discovery schedules.

Installing mid servers and encountering any errors related to mid servers.

• Configured alerts and automated incident creation from alerts.

• Enhanced CMDB with accurate CI relationships.

• Developed automation using Business Rules and Script Includes.

• Created transform maps mapped fields and created transform map scripts to update CDMB.

• Worked on client scripts, business rule, UI actions, notifications, script includes, transformmaps.

• Involved in gathering the requirements, documenting the requirements and get those signed offfrom client and parallelly working on implementing the solution technically.

• Following the Agile methodology by call with scrum master as well as with team members for thenew enhancements in the project.

• Supported Sprint-based development and UAT defect fixes

• Working on OOB discovery pattern and customization also.

• Update CIs in CMDB&Managing all Configurations within the environment.

Worked on Mid server.

• Created schedule job to trigger notifications in Daily, Weekly and Monthly bases.

• Worked on client scripts, business rule, UI actions, notifications, script includes, transform maps.

• Involved in gathering the requirements, documenting the requirements and get those signed off from client and parallelly working on implementing the solution technically.

• Following the Agile methodology by call with scrum master as well as with team members for the new enhancements in the project.

• Worked on ServiceNow notifications, inbound actions, notification scripts in this

project.

Project 2

DSM

ServiceNow administration and development within the manufacturing domain, supporting ITSM and ITOM implementations.

· Configured and supported 10+ ITSM modules ; created 25+ Knowledge Articles and 10+ Service Catalog Items , increasing self-service adoption by 30% .

· Designed and implemented 10+ workflows using Flow Designer , optimizing request fulfillment, approvals, and operational processes.

· Led CMDB, Discovery, and ITOM foundation activities for 1,000+ CIs ; installed and configured 3 MID Servers and integrated database discovery for Oracle, MSSQL, MySQL, and PostgreSQL .

· Developed 5+ custom SNMP discovery patterns and automated asset creation via Inbound Email Actions , reducing manual effort by 60% .

· Activated and configured Service Mapping for 15+ business services , enabling accurate dependency mapping and improved incident impact analysis.

· Supported 100+ daily events through Event Management , correlating alerts and reducing noise to improve operational efficiency.

Project _03

VMware.

Developing ServiceNow software solutions using JavaScript, Web Services, HTML, and CSS.

Work with the Service Asset & Configuration Management and Asset Management teams to deliver expanded Discovery functionality.

Developing and delivering customized portal web pages in ServiceNow using Bootstrap and AngularJS JavaScript frameworks.

Managing CMDB health by using Discovery (or equivalent methods) to support Assets and Configuration

Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, in ServiceNow

Responsible for application support and operational activities, code migrations, replications, patching, and upgrades

Creates and maintains process and knowledge documentation for team and users

Utilize ServiceNow Import Templates for the loading of data

Data entry from source documents into ServiceNow database

Data extract from ServiceNow into Import Template format or other formats for reporting