Vijay Bharath
Bangalore
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills & ready to help team achieve company goals. Results-driven Sales Support Specialist known for productivity and efficiency in task completion. Skilled in customer relationship management, data analysis, and sales process optimization. Excel in communication, problem-solving, and adaptability, ensuring seamless support to sales teams and clients alike.
Overview
12
12
years of professional experience
Work History
Contact Center Associate
Deliver Health
Bangalore
02.2022 - 02.2024
- Generated weekly, monthly, quarterly reports outlining key performance indicators.
- Collaborated with marketing department to develop effective sales materials and campaigns.
- Tracked shipments of orders placed by customers and ensured timely delivery.
- Organized promotional events to increase brand awareness among prospective clients.
- Generated weekly reports detailing sales performance metrics for management review.
- Assisted sales team with product demonstrations and presentations.
- Provided product information and price quotations to customers.
- Responded promptly to inquiries from customers regarding product features or services offered.
Contact Center Associate
Nuance Transcription
Bangalore
08.2018 - 02.2022
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Subject Matter Expert
247.ai
Bangalore
05.2012 - 03.2018
- Omnichannel support to global customers regarding client software installation and product use.
- Climbed ladder quickly to help customers related to product features and to handle complaints, escalations.
- Monitored calls and chats to share feedback to improve quality of non tenured members.
- Second level support on unresolved escalations & cases to retain customers.
- Database & tracker maintenance pertaining to daily updates, escalations and shrinkage.
Education
Bachelor of Commerce -
St. Alloysius Degree College
KarnatakaSkills
- Sales support
- Customer service
- Data analysis
- Report generation
- Sales pipeline management
- Lead generation
- Coaching & Feedback
Languages
Kannada, Hindi, English, Telugu, and Tamil
Timeline
Contact Center Associate
Deliver Health
02.2022 - 02.2024
Contact Center Associate
Nuance Transcription
08.2018 - 02.2022
Customer Service Subject Matter Expert
247.ai
05.2012 - 03.2018
Bachelor of Commerce -
St. Alloysius Degree College
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