Vijay Bhaskar Koppireddy
Hyderabad
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sr. System Administrator position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
ASHRAYAKRUTI
07.2021 - Current
- Experiences in Helpdesk Management, Server Management, and Technical support services
- Working knowledge of Servers, Networking & Application technologies namely Windows 2012,2016 & 2019 Active Directory, Group Policy, DNS, DHCP, VPN & FTP
- Client OS- Windows 10 & Win 11
- Monitoring server room switches, routers and escalating to vendor
- Taking care of help desk & tracking on daily IT issues of service desk and maintaining Tracker of Pending issues on daily basis
- AD Management, Creation & Deletion of users & Groups in AD and adding users into Groups
- Managing Active directory console, enabling & disabling user account and password reset with unlock the account
- Maintaining the Separate Tracker & updating the Internet Bandwidth Utilization & Downtime Report of all locations on daily basis
- Managing users, groups and computers in domain environment
- Managing the File server’s access permissions to users
- Restricting users by implementing Group Policies as per client requirements
- Patch Management: WSUS Server as well as Manage Engine Desktop Tool for deploying patches to sever and client systems
- Trouble shooting Group policies at Windows Server & Desktop level
- Working on Kaspersky Antivirus Admin console to manage Endpoints, creating policies, regular task for patch up-gradations
- Maintaining Asset Register of Hyderabad and other states
- Installation, support and maintenance of various OS like Win 10 & Server 2003, 2008 and 2012, 2016 & 2019 server
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
- Troubleshooting networking and connection issues
- Maintaining Network Diagram, IP Details of all users and Documentation for users to quick resolution
- Creating Google Drive for Implant users and creating Restore point
- Video Conference Management includes scheduling and connecting Multi-point Video Conferences (Polycom VSX5000 Device and Google Hangout, Zoom & Microsoft teams)
- Evaluated the USB block for all users using Kaseya, Group Policy and through Registry for Implant users
- Monitoring the Network using Kaseya, Spice works, If any less disk space, Hard ware changes
- Taking Proactive measures for system maintenance
- Knowledge in G-suite and office 365 email (Creating & deletion Email id of users)
- Experienced in Configuring Email ID in Outlook, troubleshooting problems related to various email clients like MS Outlook 2016 & 2019 and Configuration of email clients, troubleshooting problems related to .PST File & Back-Up
- Experience on Microsoft 365, Office 365, Microsoft Endpoint Manager, Intune
- Experience on collaboration software Microsoft Teams (MS teams) management Contribute and maintain processes, procedures, operational documentation
- Involved in troubleshooting Problems related to Internet Explorer, Google Chrome, Mozilla and other web browsers, installation and troubleshooting of Microsoft products like .Net framework, Office, Silverlight and other software’s like Adobe, Flash Player etc
- Also troubleshooting devices like printer, webcam, pointing devices, sound, LAN card, USB port, installation and uninstallation of device drivers
- Assembling, Dissembling and Upgradation of desktops and Laptops
- Optimizing and fine tuning the PC for best performance by using various system tools (services, Disk Management, Disk Clean-up, Disk Defragmentation, System backup and restore, Device Manager etc.)
- Connecting different computers in a network through cabling (straight-over, cross-over)
- Working remotely by using tools like remote desktop connection RDP, Ultra viewer, Team viewer, Tight VNC, Any Desk, Quick Assist
- Ensure that daily, Monthly, Quarterly, Annual, Reports, SOP procedures are followed Work closely with end users and other IT Team members to make sure technical issues timely manner
- Installation and Configuration of CCTV cameras & Bio-metric Machine and Nating the IP in firewall for Sync the data capture from remote location
- Perform day-to-day system administration maintenance duties
- Coordinating with ISP for Internet outage and escalation level
- Responsible and accountable for vendor Management and further negotiation
- Installation and Configured Tally ERP 9
- Maintaining UPS & Batteries
System Administrator
CES Ltd
09.2020 - 04.2021
- Entire Desktop support & Maintaining Vizag Infrastructure
- Installations & Configuring Desktops & Servers
- Supported customers with basic technical support for current and past software releases
- Assisted clients with general support for hardware, peripherals, network connections, and external software
- Escalated help desk tickets to Level 2 / Tier 2 support when outside the scope of L1/T1 technician support
- Monitoring server performance & Taking Backups
SAP Landscape Administrator
Miracle Software Systems
02.2016 - 02.2020
- Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length
- Creation of VMs based on requirement
- Time based and event-based Scheduling of background jobs and monitoring them
- Filtering oraarchs in SAP Servers, clearing it, Monitoring system performance
- Providing L2/L3 Support, on demand 24/7 support
- VMs HDD & RAM space creation based on requirement
- Taking Backups & Data Recovery
- Configuring as well as troubleshooting of MS-Outlook, Printers, remotely
- Installations of various operating systems like Win XP Professional, Win 7,8,10 Win 2008,2012,2016,2019
- Managing Domain user ‘s, ID creation, roaming profile, Maintaining ADS
- Creations of AD accounts and managing roles to desired user or Groups
- Software related Patch deployment through LANDesk Server
- Ensuring that response times and resolution times for calls are within SLA guidelines
- Updating OS Security and Software patches from the LANDesk server to the Client system, monitoring the systems for up
- Configure Wireless & Data card Installation on Laptops & Desktops
- Installation & Configuration SAP application
- Configuring mails on BlackBerry & IPAD
- Installing troubleshooting all type of OS & Network printers
- Backup & Configuring Outlook Express, Microsoft outlook
- Installing, managing, maintaining & configuring various type of services
- Exp: DHCP, DNS, Active Directory, Remote Desktop, VNC
- Installation, Configuration and administration of Linux systems
- Performed user account creation, deletion, and configuration
- Maintaining Anti-Virus Server
- Knowledge about Boot process, Kernel compilation
- Installing & Configuring Thunderbird
- Troubleshoot all the daily Desktop level calls of the client
- Troubleshooting all type of OS problems
- Installing dot matrix, laser jet & desk jet printers on network
- Installing & configure Microsoft outlook
- Crimp network cables & troubleshooting networking issues
- Roles and Responsibilities: Performed day to day SAP administrative tasks
- Monitoring the systems across the landscape
- Providing solutions based on the client requests
- Voice and Chat support for customer issues
- Hands on experience on RHEL environment
- Creating on VM’s on RHEL platform
- OS patches and vulnerability measures
- Management of user administration, 24/7 environment
- Managed all aspects of Network Implementation, Planning, Design, Testing and Maintenance of Windows based servers
- Knowledge on Routing and Switching
- Remote User administration, maintenance & Support
- Voice and Chat support for client issues
- Implementation of Asset Management system
- Managed daily company operations and client accounts
- Survey and analyzing the clients Requirements
- Responsible for daily monitoring of the R/3 servers, Work processes and RFC connections
- Performed System Copy export for Homogenous system
- Generating reports of user Software Inventory
- Conducting regular audit on systems and Hardware
- Expertise in the areas of Network Design, Implementing, Support, IP Telephones and Security
- Supported an array of hardware including servers, routers, switches, Firewalls, VoIP Services
- Have exposure on in monitoring daily tasks and support
- Adept at mapping Client requirements, Solutions and Troubleshooting
System Administrator
Pepsi
04.2009 - 12.2015
- Responsible for third-level support for all server related issues
- Coordinated with Level 1 technical support specialists to take over calls outside their level of support
- Supporting for ERP & SAP
- Handling entire IT infrastructure (Servers, Network, Backup and User Support)
- Participated in external audits (ISO and Customer Audit) as an Auditee with No Non-Conformances reported during the audit
- Taking Daily Incremental and Weekly Full Backups of Project data using Symantec Backup Exec 2010 (Earlier NT Backup)
- Work involves maintenance of 500 hosts, and troubleshooting Windows 2000, XP, 2003, 2008 R2 and Linux servers
- Configured a network of 500 systems for different locations within stipulated time
- Maintaining file server share & security permissions
- Maintaining Print server
- Preventive Maintenance of network and systems and maintained inventory as per the guidelines of the organization
- User management with ADS and Providing Technical Support for their daily problems
- Remote Administration like RDP & Dameware
- Performed high-level planning, implementation, recommendation
- Coordinating with vendors in getting problems fixed with respect to hardware
- Client Outlook & Exchange configuration and troubleshooting
- Assist as part of a team in building and managing lab environments with complex settings, configurations, topologies and equipment including servers and various network elements
- Troubleshoot server hardware issues and work with service providers to facilitate repairs
- Daily monitoring the Domain controllers, Servers and Anti-virus
- Design, support, installation and maintained of Windows System Infrastructure (2008/XP) for both server and user interfaces
- Acquired experience in working with various Operating Systems
- Improved desktop support by using remote desktop utilities enabling the team to resolve issues more efficiently and reduce the turnaround time
- Provide on call and off hours support for critical problem resolution
- Manage and troubleshoot Outlook and Exchange Server 2003
- Configure Alerts, Search, Email enabled Document Library and Workflow
- Managed technical services of Windows network infrastructure, including Active Directory, Group Policy
- Gained experience in working as a Team and Leading a dynamic group
- Troubleshooting Windows Operating Systems on both User and Client-side Interface
- Familiarity with Open Office, IP printers, and Windows Networking
- Installing auto patches and service packs for Windows Operating System
- Quickly resolve all IP network issues to reduce waste and downtime while also ensuring client Service Level Agreements
- Sound familiarity with Windows2000 and Windows XP at the user level, including user and application installation
- Performed all levels of hardware & software systems support in a limited time frame reducing turn-off time
- Attending customer problems and giving appropriate solutions related to Windows 98, XP, 7, 8
- Designed, developed, and modified reporting processes in accordance with client specifications
- Performed occasional off-hours and remote support
- Handling Microsoft Outlook & Outlook Express & Windows Live mails
Education
Master of Arts - Marketing / HR
Post-Graduation Diploma in Business Management
AICTE New Delhi 04.2001 -
Bachelor of Arts - Computers
Samata Degree & PG College
Visakhapatnam, India 04.2001 -
Skills
System monitoring
Remote Access
Network troubleshooting
Software installation
Active Directory management
DHCP management
DNS configuration
Certification
MCITP
Timeline
ASHRAYAKRUTI
07.2021 - Current
System Administrator
CES Ltd
09.2020 - 04.2021
SAP Landscape Administrator
Miracle Software Systems
02.2016 - 02.2020
MCITP
03-2015
System Administrator
Pepsi
04.2009 - 12.2015
Master of Arts - Marketing / HR
Post-Graduation Diploma in Business Management
04.2001 -
Bachelor of Arts - Computers
Samata Degree & PG College
04.2001 -
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