Vijay Bisht
Nainital
Summary
Ready to lead service teams through careful training and empathetic Management.Proficient at educating staff on proper beverage handling and serving techniques. Perpetually ready to address customer complaints and concerns with amiable and effective solutions. Customer service-focused hospitality Beverage Director with strong expertise and content knowledge of beer, fine wines and spirits. Built career 16 years of experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas.
Overview
16
16
years of professional experience
Work History
F&B manager
Country inn Nature resort
12.2022 - Current
- Boosted customer satisfaction by implementing new menu items and service improvements.
- Managed financial aspects of the F&B department, ensuring budget compliance and profitability.
- Developed strong communication channels between front-of-house and back-of-house teams for seamless service delivery.
- Streamlined operations by optimizing inventory management and reducing food waste.
- Enhanced team performance through effective staff training and development programs.
- Evaluated customer feedback data to identify areas for improvement in product offerings or service delivery methods.
- Exceeded revenue targets consistently by implementing cost-control measures without compromising quality or guest experience levels.
GSA
country inn and suites, Sahibabad
01.2009 - 01.2024
- Enhanced equipment reliability by performing regular maintenance and inspections on GSA systems.
- Championed the adoption of emerging GSA technologies, resulting in more innovative solutions for clients.
- Spearheaded initiatives to improve overall efficiency within the technician team, resulting in reduced costs and increased customer satisfaction levels.
- Conducted comprehensive training sessions for new hires to ensure consistent quality workmanship.
F&B manager
Samsara Resort Ramnagar
07.2016 - 06.2021
- Boosted customer satisfaction by implementing new menu items and service improvements.
- Managed financial aspects of the F&B department, ensuring budget compliance and profitability.
- Developed strong communication channels between front-of-house and back-of-house teams for seamless service delivery.
- Streamlined operations by optimizing inventory management and reducing food waste.
F&B Executive
Mapple Hermitage Bhimtal
08.2012 - 06.2016
- Actively contributed in designing an aesthetically appealing dining area that elevated the overall ambiance of the restaurant, attracting more patrons.
- Ensured accurate financial reporting by meticulously monitoring daily sales records and reconciling discrepancies promptly when necessary.
- Collaborated with marketing professionals to create enticing promotional materials for the F&B offerings, resulting in increased awareness and patronage.
- Conducted regular inventory checks and implemented efficient ordering systems for optimal stock management.
- Assessed employee performance through regular evaluations while setting clear goals for both individual development as well as team success.
- Coordinated seasonal promotions within the F&B department, driving revenue during traditionally slow periods.
- Managed a high-performing team, providing training and mentoring to ensure consistently excellent service.
Team leader
Clarens, Gurgaon
03.2010 - 07.2012
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Education
Skills
- Hard working
- Dedicated
- Responsible
- A Quick Learner
- Basic course in Computer Application Sound Knowledge of Internet, Email, Fax, MS-Office
- Ability to generate leads and close the sale
- Customer Relationship Management
- Negotiation Skill
- Scheduling Staff
- Labor Management
- Food presentation
- Menu development
- Waste Reduction
- Nutrition knowledge
- Allergy awareness
- Cost Control
- Food and Beverage Operations
- Sanitation Standards
- Operations Oversight
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Reliable and Responsible
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Professionalism
- Operations Management
Languages
English
Hindi
Roles And Responsibilities
- Maintain entire food & beverage operation.
- To increase the sales.
- Achieving the budget with high ARR.
- Solve the guest problem.
- Check all the outlet in hotel properly setup and services.
- To be totally familiar with hotel products, rates, and promotions at all times.
- Interacting with the Guests & ensuring that every client receives the best service.
- Assisting & reporting to Manager.
- Prepare daily Sales report
Passport
j7454309fs
Trainingprograms
- Completed Six Months Industrial Training at Hotel Clark’s Amer, Jaipur
- Was trained in Major departments which included: Front Office, Food & Beverage Service, Food and Beverage Production, Housekeeping and flight catering.
Personal Information
- Father's Name: Mr.H.S.BISHT
- Mother's Name: Mrs.GOVINDI BISHT
- Date of Birth: 03/07/1986
- Marital Status: MARRIED
- Religion: HINDU
Otherexperiences
- NCC Certificate holder and attended NSS camp
- Engaged in social activities, such as Blood donation.
Hobbies and Interests
- Sports (cricket)
- Listen to music and dancing
Timeline
F&B manager
Country inn Nature resort
12.2022 - Current
F&B manager
Samsara Resort Ramnagar
07.2016 - 06.2021
F&B Executive
Mapple Hermitage Bhimtal
08.2012 - 06.2016
Team leader
Clarens, Gurgaon
03.2010 - 07.2012
GSA
country inn and suites, Sahibabad
01.2009 - 01.2024
Similar Profiles
Kimberly RojasKimberly Rojas
Front Desk Receptionist at Country Inn Pet ResortFront Desk Receptionist at Country Inn Pet Resort
PRAVIN KONDALPRAVIN KONDAL
Cluster General Manager at Aranya Nature Resort & Singhvilas Wild Life Nature ResortCluster General Manager at Aranya Nature Resort & Singhvilas Wild Life Nature Resort
Christina CollazoChristina Collazo
Receptionist at Country Inn Pet ResortReceptionist at Country Inn Pet Resort
NIKHILESH BOHRANIKHILESH BOHRA
Food and Beverage Manager at AMARAANTHFood and Beverage Manager at AMARAANTH
Manpreet KaurManpreet Kaur
Elementary Science Teacher at Shereton AcademyElementary Science Teacher at Shereton Academy