Playing soprts (Cricket,Basketball etc)
Vijay B S
Associate Manager
Bangalore,KA
Summary
A dynamic, goal oriented, flexible, performance driven, team player with a vision to drive process improvements applying logical thinking, analytical & problem-solving skills.
I am a professional looking for a great opportunity to utilize my experience with my next employer. I have more than 7.5 years of experience in Risk management and payment operations. Successful at reviewing suspicious activities and uncovering fraud. Excellent reporting and documentation skills.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Associate Manager
04.2019 - Current
- Risk and fraud/Payments operations)
- To setup and monitor the payments, Return and Refund process
- Involvement in tech integration of various digital payment options
- Act as a bridge between Technical integration, Customer experience and other associated teams to ensure customer preferences and compliance requirements are met before launching payment modes
- Involvement in automation of the return and refund process
- Ewards and Recognitions
- Quality pundit – An award given at Amazon to the investigator with the best quality for the month
- Helen and Achilles – An award given at Amazon to the investigator with the best quality weekly
- Foosball winner – won the championship at the event Khel Kurukshetra.
Senior Executive
Medlife International Private Limited
02.2017 - 03.2019
- Risk and fraud/Payments operations)
- To monitor and analyze potential risky orders for the possibility of frauds
- Blacklisting customers by analysing the possibility of abuse/Fraud
- To setup a process for bad debt recovery
- Handling Chargeback queries from different payment partners
- Constructing SOP documents for new process setup
Tier II Investigator
- Handle Escalated investigations by Ter1 team to ascertain end decisions
- Work on customer escalations, draft deep dive results, take corrective actions
- Orked as quality auditor
- To perform audits on the investigations done by the investigators to ascertain the correctness of the actions
- To provide feedback and help investigators in making better decisions
- Analyze and Report to the management.
Risk Investigator
Amazon Development Centre
Bangalore
07.2014 - 02.2017
- In Flexible Payments Services
- Handle Sanction investigations process for US customers
- Manage KYC (Know your customer) process, at customer onboarding phase
- Perform Fraud investigations for both buyers and sellers, analyze fraud trends for online transactions, and take enforcement actions to prevent fraud activities & bad debts
- Compliance investigator in Sanctions
- Worked as a buyer/seller sanctions investigator
- Provided tool improvement ideas which in turn helped the business to achieve better results
- Risk Investigator in BRI (Buyer Risk Investigations) Perform Fraud investigations for buyers, analyze fraud trends for online transactions, and take enforcement actions to prevent fraud activities & bad debts.
Education
EPBA - Analytics
Indian Institute of Management
Calcutta 01.2020 - 01.2021
Bachelor’s degree - commerce
pre-university - Commerce
Sri Vidya Mandir Pu College
06.2009 - 06.2011
10th -
Sri Vidya Mandir High School
06.2008 - 01.2009
Skills
SQL and databases
Staff Management
Microsoft Office Suite
Conducting investigations
Problem-Solving
Data Management
Excellent Communication
Analytical and Critical Thinking
Operations management
Certification
Certified Business Analysis Professional
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Certified Business Analysis Professional
11-2021
EPBA - Analytics
Indian Institute of Management
01.2020 - 01.2021
Associate Manager
04.2019 - Current
Senior Executive
Medlife International Private Limited
02.2017 - 03.2019
Risk Investigator
Amazon Development Centre
07.2014 - 02.2017
pre-university - Commerce
Sri Vidya Mandir Pu College
06.2009 - 06.2011
10th -
Sri Vidya Mandir High School
06.2008 - 01.2009