Vijay Chakravarthy

Senior System Administrator ( Dec 2015 - May 2022 )

• Ownership of IT for India Region.
• Handling tickets and requests that land on Infrastructure queue.
• Provided IT Budgeting for whole year to plan IT expense with management and Provided forecast on IT requirements.
• Coached and mentored junior employees and offered constructive feedback for performance improvement.
• Coached Employees on IT security and best IT security practices.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Handled Data Center with around 50 plus servers
• Maintained Domain Controllers, Handled Migrations, Patch Management and issues, requests on Domain Controllers.
• Standardized job tasks and trained junior team members on industry best practices and standards.
• Identified gaps on IT process and infrastructure then fixed gaps.
• Handled Projects and POC on request from IT leadership or other teams.
• Handled issues, requests and application integration, configuration on OKTA SSO.
• Handled Issues, requests and application integration, configuration on Azure SSO.
• Office 365 Administration.
• Handled Office 365 requests and issues.
• Office 365 Migration
• Intune Administration.
• Manage Firewall
• Handled issues, Requests and projects with Microsoft Intune.
• Handled Requests and issues with Office 365 Security.
• Azure Active Directory and Azure Administration.
• Handled issues and requests on Azure Active Directory.
• Maintained and handled issues on small environment of VM ware servers.
• Handled and maintained meeting solutions such as GO TO meeting, Zoom Meeting, Web ex and audio conferencing solutions such as Level 3.
• Active Directory Administration, DNS, DHCP and Windows server Administration.
• Handled requests and Issues on Windows Active directory, DHCP, DNS.
• Configured, Migrated and replicated Domain controllers as per requirements or requests.
• Configured Linux server and got good working, troubleshooting knowledge, on linux Operating systems.
• Configured MAC machines and got good trouble shooting knowledge on Mac Machines.
• Forecasted hardware requirements and purchased hardware.
• Verify IT hardware requests and proceed with purchase if request is valid.
• Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
• Updated Patches on Domain Controllers.
• Achieved 100% customer satisfaction rate while administering IT systems.

Team Lead ( May 2022 - July 2023 )

• Lead and guide day to day activities of global IT team.
• Primary custodian of IT for APAC region.
• Generate reports on IT metrics to make sure team metrics are met.
• Plan and work on IT Infrastructure tasks and projects.
• Conduct performance reviews quarterly and provide constructive feedbacks for improvements.
• Planned and implemented AV solutions to conference, board rooms for better meeting experience.
• Worked with stake holders from other teams regularly to collaborate, understand expectations from IT and handle them.
• Forecast possible IT requirements such as hardware, software for business and plan accordingly.
• Handles vendors to make sure smooth flow of IT equipment that supports business.
• Handles security incidents and investigate them.
• Handles IT audits such as SOC etc and fill gaps as per auditors feedbacks.

Manager, IT Operations ( July 2023 - Present )

• Manage global IT Operations across regions.
• Generate reports on IT metrics to make sure team metrics are met.
• Create IT process, document and published them to enhance smooth IT workflow.
• Established performance goals for Employees and provided feedback on methods for reaching those milestones.
• Planned and implemented entire network revamp for Indian office sites.
• Oversaw network revamp projects on sites across globe.
• Create and enforce IT security policies across employees.
• Handles security incidents and investigate them.
• Handles IT audits such as SOC etc, and fill gaps as per auditors feedbacks.
• Works with engineering team on requirements related to business and get them to closure.
• Works on Infrastructure requirements and projects.
• Good hands on experience on technologies such as Netskope, Fortinet firewalls, Azure, AWS, O365, Intune, Jamf, Kandji.
• Works on IT budgeting with management.
• Involved on customer calls in case of escalations.

• Monitoring incoming tickets and assigning them with available helpdesk engineers.
• Monitor overdue tickets and handle escalation.
• Prepare weekly IT queue reports and share them with management.
• Windows AD management, User creation, Group Management, DL creation.
• Google suite management.
• Follow up on IT queues that is pending to closure.
• Configuration of Win 7, Win 8.1 along with MS office package and configuration of Mails.
• Trouble shooting of OS related issues.
• Configuration of live backup client and on server.
• Maintaining security as per security policies of company.
• Handling issues related to virus removal and managing Sophos AV.
• Managing client on BES and configuration on BES console.
• Configuration of MAC OS, Binding to AD, Configuration of outlook in MAC.
• Troubleshooting MAC related issues.
• Configuring Linux OS on laptops and servers for development, testing requirement.
• Configuring VPN and handling VPN related issues.
• Configuring CIsco VoIP phone and handling Cisco VoIP phones related issues.
• Building VMs on virtual box, VM ware workstation.
• Co-ordination with licensing team for software purchase.
• Co-ordination with vendors on hardware requirement from servers to laptop, desktop machines.
• Trouble Shooting Hardware issues on Desktops, Laptops and Servers.
• Managing Data center and Ups related issues.
• Handles software and hardware purchase.
• Manages data center and UPS.
• Monitored all company inventory to ensure stock levels and databases were updated.
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
• Supervised work of contracted employees to keep on task for timely completion.
• Received and processed stock into inventory management system.
• Worked closely with network, telecom teams to maintain optimum levels of communication to effectively and efficiently complete projects.

• Responsible for all technical related issues to clients.
• Monitoring Server, UPS devices, Websites using Manage Engine Monitoring tool.
• Participated in complete system builds, upgrades, OS deployments.
• Windows AD management, User Creation, Group Creation.
• Implemented security policy and virus protection.
• Handled OS related issues and Application related issues.
• Prepared and maintained documentation of technologies, standards and procedures.
• Maintained and supported more than 400 machines (Laptops and Desktops).
• Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Provided guidance on installing and integrating new hardware components and software to remote clients.
• Maintained response times in compliance with internal policies to support business continuity.