Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Vijay Chander Kotigari

ASSOCIATE MANAGER - CLOUD SUPPORT
Hyderabad

Summary

Results-driven professional with a successful progression from Analyst at Tech Mahindra to Associate Manager at HighRadius. Take charge of cloud support operations and achieve significant strides in enhancing customer satisfaction. Expertise in Salesforce and a knack for cross-functional collaboration. Consistently excel in utilizing technical solutions to drive process improvements and boost team performance. Exemplary skills and known for being a smart, focused individual. Established as a successful collaborator with great leadership abilities and a goal-oriented approach to problem-solving.

Overview

14
14
years of professional experience
8
8
years of post-secondary education
3
3
Languages

Work History

Associate Manager - Cloud Support

HighRadius Technologies
01.2021 - 12.2025
  • Led technical support operations and significantly enhanced customer satisfaction.
  • Excel in leveraging technical solutions to drive process improvements and team performance.
  • Collaborate with customers to understand their technical challenges, identify root causes, and deliver comprehensive solutions
  • Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
  • Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
  • Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
  • Analyze support metrics and customer feedback to identify trends, areas of improvement, and opportunities for enhanced service delivery.
  • Drive continuous improvement initiatives to enhance support processes, customer satisfaction, and team performance
  • Proficient in CRM tools such as Salesforce, Zendesk, and CTS.

Team Leader - Cloud Support

HighRadius Technologies
07.2016 - 12.2020

Senior Analyst

HighRadius Technologies
01.2015 - 06.2016

Analyst

Tech Mahindra
11.2011 - 01.2015
  • Verifying and analyzing applications of payments for Australian Superannuation funds and calculating the benefits for the individuals and paying them accordingly.
  • Collaborate on investment and finance processes within Russell Investments.
  • Organize check payments for timely banking.
  • Achieved consistent compliance with SLA for employee contributions.

Education

MBA - Management

OSMANIA UNIVERSITY
Hyderabad, India
04.2001 - 01.2009

Skills

Salesforce Ticketing System

Accomplishments

  • Individual Excellence Award, 01/01/19, Awarded for excellence in Q4 2018, Q3 2019
  • Best Trainer Award, 01/01/21, Awarded in Q3 2021
  • Whistle Blower Award, 01/01/20, Awarded in Q3 2020
  • HighFlyer for Best Team, 01/01/20, Awarded in Q1 2020

Timeline

Associate Manager - Cloud Support

HighRadius Technologies
01.2021 - 12.2025

Team Leader - Cloud Support

HighRadius Technologies
07.2016 - 12.2020

Senior Analyst

HighRadius Technologies
01.2015 - 06.2016

Analyst

Tech Mahindra
11.2011 - 01.2015

MBA - Management

OSMANIA UNIVERSITY
04.2001 - 01.2009

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Vijay Chander KotigariASSOCIATE MANAGER - CLOUD SUPPORT