VIJAY CHANIYARA
JUNAGADH
Summary
Accomplished in leading teams at Reliance Jio Infocomm, I excel in mentoring and performance improvement, significantly enhancing customer satisfaction and sales outcomes. Skilled in complaint resolution and leadership, my proactive strategies in staff education and training have resulted in surpassing sales goals and fostering long-term client relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Leader
Reliance Jio Infocomm
05.2024 - Current
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Sales Officer
IndusInd Bank
10.2023 - 05.2024
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
- Responded to customer needs by answering questions and providing detailed information about Product and Service.
Deputy Sales Manager
Axis Bank
06.2022 - 05.2023
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Relationship Manager
HDFC Bank
10.2019 - 06.2022
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
Assistant Manager
Yes Bank
03.2019 - 09.2019
- Monitored pipelines to track and log status of loans.
- Proactively identified solutions for customers experiencing credit issues.
- Negotiated loan terms and conditions with customers to secure best deal.
- Processed loan applications and monitored progress from start to finish.
Sales Officer
HDFC Bank
03.2017 - 03.2019
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
- Recommended and implemented strategic initiatives targeting new business to increase sales %.
- Responded to customer needs by answering questions and providing detailed information about Service.
- Prepared sales reports with informative graphs and charts to outline key data.
Sales Executive
HDB Financial Services
04.2015 - 08.2016
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Education
MBA - Marketing And Finance
R.R.I.A.S. Bangalore
Bengaluru, India06-2010
Bcom - Commerce
Shree J.K.M. Sanchalit Commerce Collage.
Junagadh, India03-2008
12th - Commerce
Shree D.D. Ladani Vidhyalaya KESHOD (GUJARAT)
Keshod, India03-2005
10th -
Shree D.D. Ladani Vidhyalaya KESHOD (GUJARAT)
Keshod, India03-2003
Skills
- Mentoring
- Complaint resolution
- Staff education and training
- Evaluating employee work
- Performance improvement
- Leadership
Certification
- Govt. Commercial Certificate Course in English typewriting, (40 wpm).
- Certificate Course on Computer Concept (CCC) from DOEACC Society (Grade B)
Languages
Gujarati
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
English
Upper intermediate (B2)
Timeline
Team Leader
Reliance Jio Infocomm
05.2024 - Current
Sales Officer
IndusInd Bank
10.2023 - 05.2024
Deputy Sales Manager
Axis Bank
06.2022 - 05.2023
Relationship Manager
HDFC Bank
10.2019 - 06.2022
Assistant Manager
Yes Bank
03.2019 - 09.2019
Sales Officer
HDFC Bank
03.2017 - 03.2019
Sales Executive
HDB Financial Services
04.2015 - 08.2016
MBA - Marketing And Finance
R.R.I.A.S. Bangalore
Bcom - Commerce
Shree J.K.M. Sanchalit Commerce Collage.
12th - Commerce
Shree D.D. Ladani Vidhyalaya KESHOD (GUJARAT)
10th -
Shree D.D. Ladani Vidhyalaya KESHOD (GUJARAT)
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