Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Certification
Timeline
BusinessDevelopmentManager
Vijay David

Vijay David

Project / Program Management
Bengaluru,KA

Summary

Experienced Project/Program Manager with 18 years in the current domain and 24 years in IT. Strong business acumen to drive strategic goals and decision-making. Specializes in innovation and transformation, consistently delivering impactful results.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Consulting Project Manager

CGI Technologies
04.2023 - Current

Project Manager

Volvo Group IT India Pvt Ltd
01.2011 - 03.2023
  • In my current role as a Project Manager, I have worked on many complex projects related Infra, Application development, SAP Finance, Process Improvement /Changes.
  • Also not to miss out on the Pre-Study projects from an AS-IS to To-Be solution.
  • Worked as a Business Analyst (BA) and also as Change/ Release Rollout coordinator as part of Global change.
  • Been a Lean Practitioner and Agile Coach brining in many good practices into a team also with new Ways of Working (Wow) which is always an initiative driven within Volvo.
  • Currently work as Project Manager cum Scrum Master to improve the Velocity and Predictability Metrics for a Team.
  • From a Transformation perspective I am involved in the migration to Azure Cloud Service from On-Premise.
  • Implementing Azure DevOps Tool to mange the Azure Boards, Pipelines to move to the cloud setup.

Project Manager

IBM India Pvt. Ltd
01.2009 - 12.2011
  • IBM India Global delivery department consists of PMO with efficient Project Managers engaged in managing various IBM Global Client IT infrastructure projects remotely.
  • Dedicated team of PMs work for US Visteon account, to provide remote project management support for setup of Server environment for Active Directory Resource Migration, Business applications, Servers Refresh and Consolidations etc.
  • IBM India Global delivery department consists of PMO with efficient Project Managers engaged in managing various IBM Global Client IT infrastructure projects remotely.

Technical Project Lead

Wipro Technologies
01.2005 - 01.2008
  • Being a responsible Technical Project Lead for my Client (Shell Information Technology International) always achieved and maintained Top Quartile performance in the delivery of IT projects.
  • Responsible for the end-to-end execution of project-oriented work efforts and for meeting customer expectations for contracted time, cost and specification(s) definitions.
  • Manages the definition, design, construction, implementation and close out of complex cross-functional product development work efforts.
  • Coordinates input, support, and communication with all functional organization that impact the project scope, business value, risk and resource requirements.
  • Lead projects associated to Shell Infrastructure (ITIP) as well as integration and implementation.
  • Work closely with Server and Database administrators as it relates to daily maintenance, upgrades, or implementations of Shell Business.
  • At times serve as the technical consultant to Managers and Project Leads in the IT organization and functional user groups.
  • All projects handled are related to Server rebuild & Upgrade, Migration & replacement of component on the Server's.

Project Engineer

Wipro Technologies
03.2005 - 04.2007
  • Providing L2 & L3 Desktop Support for specialized hardware and software systems used in an office environment as well as the manufacturing/production environment.
  • Installed and configured Windows 2000,XP, Windows 98, NT workstations.
  • Configured software, mapped network drives, installed network printers according to each users needs.
  • Provided troubleshooting, repair, installation of software/hardware.
  • Adding & removing users to specific groups.
  • At times logon to Server to reset Permissions etc…
  • Windows Registry editing, Recreating User & Server profile, client share access, Disabling & enabling of accounts etc…
  • Monitor and progress all assigned calls and as appropriate follow escalation procedures for problem resolutions that are not progressing satisfactorily.

Application Specialist

GE Capital
09.2004 - 03.2005
  • As a member of Application Performance Management team monitored and managed failure alerts using tools below, which include products like Compaq, Dell, HP, SUN Servers and Netapp Filers.
  • Simultaneously Updated Patches for all the Servers when needed & took special consideration towards Virus monitoring.
  • Monitoring Tools Deployed Platforms / HW Compaq Insight Manager Compaq Dell Open Manage Dell NetIQ AppManager Suit Windows / SQL WhatsUp Gold All Data Fabric Manager Filers Topaz All Sun Management Center Sun Solaris Sitescope All DFM Filers (Net APP).
  • Configuring Monitoring alerts accordingly for various Servers and applications using Site scope.
  • Handling Client Calls.
  • Set processes for New request management, Change Management, Standard operating procedures, Issue handling & Escalations.
  • Defining change Management procedures/ Issues and escalations.
  • Understanding of the Requirements and workflow for Applications.
  • Scripting of the work flow using the Vugen /Exception handling.
  • Applications included: Mainframes/SAP/OracleNCA/WebSites.
  • Installation and Maintenance of Topaz Agents.
  • Testing the 'custom dashboard' made for the clients to monitor the real time data.
  • Setting Thresholds and maintaining the scripts.
  • Application performance monitoring and troubleshooting.
  • Creating Availability/Performance Analysis Reports.
  • And Server managing group Activities and also monitor the availability and functioning of GE Infra and GECIS Web Applications.
  • Also responsible for Coordination of requests between Customer and Offshore-located provider resources to facilitate Customer needs and satisfaction, also act as main point of contact for all escalations relating to processes and service issues, proactively identify and drive process and service improvement.

Technical Support Specialist

GE Capital
09.2001 - 08.2004
  • Solely responsible for troubleshooting hardware, software, and network related issues.
  • Performed /provided all technical support for the company's Senior Level Executive Team & end-to-end customers.
  • Developed excellent interpersonal and communication skills and interacted with Senior Executives on a daily basis.
  • Result: Maintained high performance standards on a demanding, 24-hour service level agreement.
  • Provided all technical training for incoming analysts joining the technical support group.
  • Installed and configured the entire network infrastructure for classroom environments; Created detailed procedures and guidelines for new analysts; provided high-level technical.
  • Provided assistance to analysts, unable to resolve issues on their own.
  • Result: The training conducted by myself would last for a period of 14 days, which would enable analysts, maintain 100% customer service and Satisfaction for 2500 local employees.
  • During my stay at GE had been promoted to the position of an Application Support Engineer (above).

Customer Support Engineer

Frontier Business systems Pvt. ltd.
07.2000 - 09.2001
  • Core troubleshooting on Hardware/Software related to Servers, Desktops, and Laptop.
  • Also possess exposure in setting up real time networks during my tenure with Ocwen Financial Solutions' IT infrastructure.
  • During my stay at Frontier Business System had been posted as a Resident Engineer in order for me to setup a new work environment.
  • As a resident Engineer for Ocwen Financial Solution supported...
  • Installation & Maintenance of 200 Desktops, Printer Servers, and Think-Pads, likewise with the help of Onshore System Administrator managed Servers & Network for the company.
  • Worked on Nortel Switch - EPABX, (NORTEL CALLPILOT) - monitoring Voicemails, Phone activations etc. with the help of Nortel Networks.
  • Software/Hardware Installed and configured software for IBM compatible computers.
  • From partitioning hard drives, setting up OS - to - backing up Network servers.
  • Assembling and dismantling of computers and all peripherals.
  • Troubleshooting and servicing all kinds of Hardware as in hard drives, floppy disk drives, CD-ROM drives and peripherals (printer, scanners, etc) and 'IBM trained' on all kinds of laptops.

Education

MBA - Business Administration

Sikkim Manipal Institute of Technology - SMU
Bengaluru, India
01.2007

Bachelor of Science - Computer Science

Bangalore University
Bengaluru, India
04-1996

Skills

  • Scope management
  • Adaptability and flexibility
  • Client relationships
  • Project scheduling
  • Meeting facilitation
  • Cross-functional coordination
  • Business analysis
  • Resource coordination
  • Problem-solving abilities
  • Teamwork and collaboration
  • Adaptability
  • IT project management
  • SAP GRC Access Control
  • Mind mapping
  • Microsoft Visio
  • Cost control

Accomplishments

  • Documented and resolved [Issue] which led to [Results].

Personal Information

Title: Chief Project Manager (PMP Trained), Azure DevOps Cloud Services, CSM, ITIL V3, Agile & Lean Practitioner/Coach

Certification

Scrum Master

Timeline

Consulting Project Manager

CGI Technologies
04.2023 - Current

Project Manager

Volvo Group IT India Pvt Ltd
01.2011 - 03.2023

Project Manager

IBM India Pvt. Ltd
01.2009 - 12.2011

Project Engineer

Wipro Technologies
03.2005 - 04.2007

Technical Project Lead

Wipro Technologies
01.2005 - 01.2008

Application Specialist

GE Capital
09.2004 - 03.2005

Technical Support Specialist

GE Capital
09.2001 - 08.2004

Customer Support Engineer

Frontier Business systems Pvt. ltd.
07.2000 - 09.2001

MBA - Business Administration

Sikkim Manipal Institute of Technology - SMU

Bachelor of Science - Computer Science

Bangalore University

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