VIJAY GAIKWAD
Pune
Summary
Seeking a challenging and responsible career, where my skills and abilities will be an Asset to the Organization.
Young, energetic with sound academic background; Multitasking, ability to sketch the plan, prioritize work; skillful at analyzing the organization requirements; highly ethical, trustworthy and discreet; Ability to learn new concepts quickly. Friendly with an upbeat attitude. Dedicated and highly ambitious to achieve organizational as well as personal goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Desk Engineer
Zensar Technologies LTD
Pune
02.2024 - Current
- Enhanced customer satisfaction by resolving service desk tickets in a timely and efficient manner.
- Collaborated with team members to diagnose and resolve complex technical issues for clients.
- Streamlined internal processes by developing and implementing new service desk procedures.
- Reduced downtime for users by proactively monitoring systems and addressing potential issues before they arose.
- Contributed to increased first-call resolution rates by effectively utilizing available resources and tools during troubleshooting efforts.
- Worked closely with management to identify areas for continuous improvement within the service desk operations.
- Documented resolutions to common problems, streamlining future troubleshooting efforts for both colleagues and endusers.
- Managed user accounts, permissions, and access controls, safeguarding company data while maintaining efficiency in daily operations.
- Participated in regular performance review meetings with supervisors, seeking feedback on ways to improve individual skills or contribute more effectively to team success.
- Resolved customer complaints in prompt, polite and professional approach.
Sr. Customer Executive
Zensar Technologies Pvt. Ltd.
Pune-411014
04.2010 - Current
- Attending Customer Queries regarding Billing and Invoicing
- Accepting assignments with an open, cooperative, positive and team-oriented attitude
- Contacting customers asking about the payment status
- Training the new associates on the process and system navigation
- Managing daily Call reports
- Making Outbound B2B calls for collections
- Provide effective and timely resolution to a range of customer inquiries
- Working on different projects
- Also handled accounts for Australian, New Zealand and Canadian customer
- Posting Credit and Cash application on the account
- Reviewing risk account and putting them on credit hold
- Releasing credit hold after review of accounts.
- Streamlined internal processes to enhance overall customer experience and satisfaction levels.
- Conducted regular training sessions for staff members to improve their skills and knowledge in delivering exceptional customer service.
- Collaborated with cross-functional teams to address customer concerns, leading to improved company-wide responsiveness.
- Evaluated client feedback data, implementing targeted improvements based on gathered insights.
- Reduced response times for customer inquiries by optimizing workflow processes within the team.
- Initiated process improvements that led to increased productivity levels among the customer service team members.
- Served as a mentor to junior staff members, sharing industry expertise and best practices for handling difficult situations effectively.
- Developed strong relationships with key clients through consistent communication and proactive problemsolving.
- Implemented effective customer service strategies, resulting in improved customer retention rates.
- Increased customer satisfaction by addressing and resolving complex issues promptly and professionally.
Customer Service Executive
Vcustomer services Ltd.
09.2009 - 02.2010
- US inbound calls, taking online orders for Finger hut process
- Convincing customer to book more orders to get best offers
- Team coordination Activities
- Strike a positive and cooperative tone with both customers and coworkers.
Education
HSC - Commerce
B.T Shahani High School.
Maharashtra Pune1998
S.S.C -
BT Shahani
PUNE, 41104206.1994
Skills
- Attended various training like email antiquity, problem solving, communication skills team handling
- Data-driven decision-making
- Relationship Management
- Customer Retention Strategies
- Customer Support
- Quality Control
- Customer Service
- Complaint resolution
Certification
Advance Excel
Languages
English
Proficient
C2
Marathi
Proficient
C2
Hindi
Beginner
A1
Personal
- DOB - 02/04/1975
- Marital - married
- Place- Pune
Cooking
- I love cooking always try new.
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leaveQuote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Software
Excel
Interests
Learning and growing with new skills
Timeline
Service Desk Engineer
Zensar Technologies LTD
02.2024 - Current
Sr. Customer Executive
Zensar Technologies Pvt. Ltd.
04.2010 - Current
Customer Service Executive
Vcustomer services Ltd.
09.2009 - 02.2010
HSC - Commerce
B.T Shahani High School.
S.S.C -
BT Shahani
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