Vijay Gaikwad

Ticketing tool :Handling user query on network issues. Trouble shooting, escalating major issues to concern team. Create and update all tickets.

• Received client appreciation for unwavering dedication and hard work, contributing to the success of projects
• Recognized as the top performer, earning accolades for outstanding achievements in half-yearly assessments from March to October in 2013, 2014, and 2016
• Managed customer inquiries on billing and invoicing, ensuring timely and effective resolutions, with a focus on positive teamwork and open communication
• Conducted outbound B2B calls for collections, overseeing daily call reports, and training new associates on process navigation and system usage
• Handled accounts for international customers in Australia, New Zealand, and Canada, posting credit and cash applications while reviewing and managing risk accounts
• Demonstrated leadership by overseeing a team of 4, providing guidance on critical accounts, and handling escalated issues with third-party collections
• Contributed to various projects and initiatives, showcasing adaptability and versatility in handling short-term assignments and collaborating on different tasks
• Assumed additional responsibilities, including assisting team members with complicated accounts, mentoring critical accounts, and closely monitoring risk accounts for effective credit management.

• Cultivated a positive and cooperative atmosphere, maintaining a harmonious tone with both customers and colleagues
• Managed US inbound calls, processing online orders for Fingerhut with a focus on maximizing sales by persuading customers to place additional orders for exclusive offers
• Demonstrated strong interpersonal skills, fostering a collaborative environment while consistently achieving targets and ensuring customer satisfaction
• Enhanced customer satisfaction by 20% through prompt and effective issue resolution, demonstrating empathy and professionalism in every interaction
• Provided comprehensive product knowledge, resulting in a 15% reduction in customer callbacks and improved first-contact resolution
• Implemented time-efficient service processes, reducing average handling time by 18%, ensuring swift and satisfactory customer support
• Collaborated with cross-functional teams to address customer concerns, contributing to a 25% increase in overall customer loyalty and retention
• Maintained accurate and detailed customer records, contributing to a 30% improvement in data integrity and streamlined future customer interactions.

• Contributed to overall guest satisfaction by promptly addressing inquiries or requests made throughout their stay.
• Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
• Maintained accurate inventory management for food supplies and tableware, avoiding shortages or overstocking issues.
• Ensured cleanliness and sanitation of dining areas, adhering to strict hygiene standards for a healthy environment.