Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Accomplishments
PERSONAL DETAILS
Timeline
Generic

Vijay G M

Bangalore/Bengaluru

Summary

Well qualified IT Support Engineer with overall experience of 4 years 11 months. Currently working at Oracle Cerner Healthcare Solutions to support Oracle Cerner associates globally on their technical issues and access requests.

Overview

6
6
years of professional experience
1
1
Certification

Work History

IT Support Engineer

Oracle Cerner
10.2021 - Current
  • 1. Global support and mac experience with password reset for different domains, Intune compliance issues.
  • 2. Knowledge on how to enroll to Duo for multi-factor authentication and Oracle Mobile Authenticator (Oracle 2FA) on New Cellphones and shared temporary bypass codes when associates do not have smart phones.
  • 3. Good knowledge on mac password reset, enrollment (jamf) and compliance.
  • 4. Hands on Experience on how to reset, increase storage and reimage cloud desktop.
  • 5. Hands on experience in creating, deleting, modifying distribution lists.
  • 6. Hands on Experience in Granting access to Shared mailbox’s, File shares and Health internet Tools.
  • 7. Hands on Experience in handling Different office applications issues.

Technical Support Engineer

DXC Technology
08.2020 - 09.2021
  • 1. Assisting the clients in installing , configuring software.
  • 2. Trouble shooting MS office and network issues.
  • 3. Completing accurate case documentation for all incidents and requests.
  • 4. Handling Calls ,Emails, Chats and self -service Tickets to answer clients queries.
  • 5. Trouble shooting technical issues (windows, desktop laptop and mobile device)

Technical Support Engineer

Hinduja Global Solutions (HGS)
05.2019 - 08.2020
  • 1. Technical Trouble shooting.
  • 2. Hands on experience on resetting the users password ,and force feeding the DNS using the modem software.
  • 3. On boarding of new clients.
  • 4. Generate tickets and escalating them to the back end team.
  • 5. Monitoring the status of the ticket and updating to the users.
  • 6. Help users to log on to routers and help to change the channels and bandwidth for the devices.
  • 7. Perform trouble shooting steps related to slow browsing and frequent disconnection of internet.
  • 8. Create tickets and assign them to the respective team for resolution.

Education

B.Tech/B.E. - Computers

SRI REVANA SIDDESHWARA INSTITUTE OF TECHNOLOGY
01.2018

Skills

  • Public Speaking
  • Team Management
  • Presentation And Communication Skills
  • Active Directory
  • Microsoft Exchange
  • Microsoft 365
  • Microsoft Outlook
  • Slack/Teams/Zoom/
  • VPN Troubleshooting
  • MAC OS
  • Cloud Desktop
  • DRA
  • Jira Service Management/BMC Remedy/Service Now
  • OIM

Certification

Oracle Certified Foundations Associate

Languages

English, kannada, Telugu

Hobbies and Interests

Playing Cricket and Volleyball., Stocks., Travelling., Gardening

Accomplishments

  • Received Multiple Star of the Month and Star of the Week Awards for Meeting All KPIs.
  • Received Multiple Bravo Recognitions From Managers for my Exceptional Work.

PERSONAL DETAILS

  • Total Experience 4 Years 11 Months
  • Current Location Bangalore/Bengaluru
  • Date of Birth Sep 25, 1996
  • Gender Male
  • Marital Status Single / Unmarried

Timeline

IT Support Engineer

Oracle Cerner
10.2021 - Current

Technical Support Engineer

DXC Technology
08.2020 - 09.2021

Technical Support Engineer

Hinduja Global Solutions (HGS)
05.2019 - 08.2020

B.Tech/B.E. - Computers

SRI REVANA SIDDESHWARA INSTITUTE OF TECHNOLOGY

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Vijay G M