VIJAY GUPTA
Operation and Sale
Summary
Well Trained health information management professional offering experience in Medical Operation with high focus on team coordination and
leadership to provide a productive and quality- driven environment at all times. And work hard with full dedication for the achievement of
organization objective enhancing skill and knowledge and ready to learn new things.
Overview
5
5
years of professional experience
Work History
Implementation Specialist
Alkem Laboratories Pvt Ltd (Connect2clinic)
11.2022 - 3 2024
- Analysis internal processes and creating strategies for service delivery optimization
- Meeting with the Customers and resolving the problems related to SAP Based Product called Smart assistance and Smart dispensary service which provides through C2C Technology Pvt. Ltd.
- Handling and providing technical support to Customers with the goal to keep Customer satisfied with the business's products smart assistance and smart dispensary.
- Responsible for developing Customer relationships that promote retention and loyalty. Resolving the issue related to smart Assistance and Smart dispensary through EMR and smart application provides the Customers the power to digitalize handwritten prescriptions.
- Played a significant role in Operation set up of 4 Hospital and 45 clinics in Jaipur, Noida/Delhi NCR.
- Resolve problem, Improve Operations, and Provide exceptional service.
- Communicating Goals and Targets with the team and Managing them.
Customer Success Executive
Turtle shell Technologies Pvt.ltd (DOZEE)
04.2021 - 08.2022
- Handling the healthcare providers with end -to end complete solutions
- Worked closely with doctors and got their perspective to help in product development
- Seamless presentation (Demo) to300+ doctors & trained 800+ staffs about product
- Handled user base (Doctor & Staff) of Apex Hospitals, CK Birla Hospital, Indus Hospital, SMS Hospital, Soni Hospital in Jaipur.
Operations Executive
Careclues Technologies Pvt Ltd (Healthcare Startup)
03.2019 - 01.2021
- Incubate market entry strategy trained 600+ doctors for tele-medicine in pandemic period - Daily Transaction: 300+
- Manage the different levels and establish a consumer - centric culture &working on escalation related to our partners
- Gestate OPD Management, EMR & Tele-Consultation elements to create the products; partner Apollo Clinic, Disha Eye Hospital, ILS Hospital & others brand in east India.
Marketing Executive
Glenmark Pharmaceutical Ltd
12.2017 - 02.2019
- Set up meeting with the doctor and explain the features of our product
- Conveyance the doctor to set up product in clinic and trained to staff for better experience
- Clinic acquisition and Up cross sell of other product.
Education
M.Com - Business Administration
University of Kota
Kota 06.2015 - 2016.07
B.COM - Accounting And Business Management
University of Kota
Kota 04.2010 - 2013.06
Skills
Issue Resolutionj
Client management
Relationship Building
Multitasking Abilities
Problem-solving aptitude
Continuous Improvement
DOB
21/10/1992
Languages
Hindi
Advanced (C1)
English
Intermediate (B1)
Timeline
Implementation Specialist
Alkem Laboratories Pvt Ltd (Connect2clinic)
11.2022 - 3 2024
Customer Success Executive
Turtle shell Technologies Pvt.ltd (DOZEE)
04.2021 - 08.2022
Operations Executive
Careclues Technologies Pvt Ltd (Healthcare Startup)
03.2019 - 01.2021
Marketing Executive
Glenmark Pharmaceutical Ltd
12.2017 - 02.2019
M.Com - Business Administration
University of Kota
06.2015 - 2016.07
B.COM - Accounting And Business Management
University of Kota
04.2010 - 2013.06
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