Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Vijay Iyengar

Bangalore

Summary

With 28 years of experience in the IT industry, multiple leadership positions in Information Technology consulting, project delivery, service delivery, and production support for applications and infrastructure. Demonstrated a consistent track record of success, with expertise in team and project management, seamless service delivery, and optimizing application and infrastructure performance. Equipped with a deep understanding of the evolving IT landscape.

Overview

28
28
years of professional experience

Work History

Delivery Manager

TechMobius Ltd
10.2022 - Current
  • Managed end-to-end delivery of multiple complex digital projects resulting in a 30% increase in customer satisfaction
  • Led implementation of solutions from establishing project requirements and goals to solution go-live
  • Prioritized based on value to the customer versus effort required to build them by designing user stories regarding business requirements in partnership with 25+ stakeholders
  • Managed and ran multiple delivery teams ensuring governance at top management level, conducting project meetings, and identifying successful and unsuccessful project factors and gaps
  • Worked closely with multi-disciplined teams to drive estimates, delivery plans, and retrospectives, identified and managed engagement risks, and flagged major issues early
  • Operated in a consultative role within the working team and provided hands-on management of the delivery stream
  • Developed and maintained relationships with senior management, business stakeholders, and technical teams, ensuring alignment of delivery priorities with business objectives
  • Managed budgets, resource allocation, and timelines for projects

Database Service Manager

Mphasis Limited
12.2002 - 10.2022
  • Managing 15 team members for UCB BioPharma
  • Client facing database service manager
  • Supporting more than 800+ databases for UCB worldwide
  • Monitored service staff performance and provided feedback for improvement.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Database Operations Manager

Mphasis Limited
10.2007 - 09.2018
  • Managing 10 team members for Telecom New Zealand
  • Client facing database service manager
  • Set up the database management team offshore
  • Set up an effective communication process between India based and NZ based DBA's
  • Moved the on-call support from NZ to India, providing some cost saving and yet meeting all the SLA's
  • Participated in various ITIL activities like Incident Management, Change Management, Situation Management and Release Management
  • Represented the database team in all the forums
  • Provided seamless database support from India
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed and maintained relationships with external vendors and suppliers.
  • Reported on key performance metrics to senior management.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Oracle Database Administrator

Mphasis Limited
12.2002 - 09.2007
  • Leveraged DBA for various Mphasis (previously EDS) clients
  • Proposed database changes to ease monitoring and administrative effort.
  • Established working relationships across various departments to understand existing and emerging IT requirements.
  • Provided resources and skill sets to support DBA functions for applications.
  • Developed automated processes to manage database creation in virtualized or cloud environment.
  • Troubleshot database issues to create and resolve trouble tickets.
  • Reviewed database design to recommend enhancements or improvements.

Lead Database Administrator

Birlasoft Limited
09.2000 - 11.2002
  • Lead Database Administrator for GE Power Systems based in upstate New York
  • Created and updated database designs and data models.
  • Modified databases to meet needs and goals determined during planning process.
  • Set up and controlled user access levels across databases to protect important data.
  • Built databases and table structures for web applications.
  • Implemented security measures to protect vital business data.

Software Engineer

KPIT Limited
01.1999 - 09.2000
  • Lead Database Administrator for British Telecom based in United Kingdom
  • Proposed database changes to ease monitoring and administrative effort.
  • Established working relationships across various departments to understand existing and emerging IT requirements.
  • Troubleshot database issues to create and resolve trouble tickets.
  • Liaised with system administrators to monitor, troubleshoot, triage and provide RCAs for incidents.
  • Worked with customers and other third parties to support DBA functions.
  • Participated in situation management of incidents to support database operations.

Junior Oracle DBA

Airline Financial Support Service (now TCS)
10.1996 - 01.1999
  • Troubleshot database issues to create and resolve trouble tickets.
  • Monitored and analyzed database activity to identify and prevent incidents and recommend performance improvements.
  • Created and updated database designs and data models.
  • Implemented security measures to protect vital business data.
  • Modified databases to meet needs and goals determined during planning process.

Education

MBA - IT And Systems

ICFAI -
Mumbai, India-
06-2007

Skills

  • Team Management
  • Application support
  • Delivery management
  • Incident management
  • Configuration management
  • Infrastructure management
  • Stakeholder management

Software

Oracle RDBMS

Unix

MS SQL Server

MySQL

Postgres

Azure Cloud

AWS

Timeline

Delivery Manager

TechMobius Ltd
10.2022 - Current

Database Operations Manager

Mphasis Limited
10.2007 - 09.2018

Database Service Manager

Mphasis Limited
12.2002 - 10.2022

Oracle Database Administrator

Mphasis Limited
12.2002 - 09.2007

Lead Database Administrator

Birlasoft Limited
09.2000 - 11.2002

Software Engineer

KPIT Limited
01.1999 - 09.2000

Junior Oracle DBA

Airline Financial Support Service (now TCS)
10.1996 - 01.1999

MBA - IT And Systems

ICFAI -

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Vijay Iyengar