Summary
Overview
Work History
Education
Skills
Certification
Interests
Hobbies
Timeline
AssistantManager
Vijay Jangir

Vijay Jangir

Assistant Manager
Jaipur,RJ

Summary

Dynamic operations manager with a proven track record at Genpact India Pvt. Ltd., excelling in team leadership and customer service with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

15
15
years of professional experience
2
2
Certificates
1
1

Banking Demestyfied

Work History

Assistant Manager

Genpact India Pvt. Ltd.
04.2021 - 12.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.

Management Trainee

Genpact India Pvt. Ltd.
11.2019 - 04.2021
  • Gained knowledge of company policies, protocols and processes.
  • Developed problem-solving abilities through hands-on experience with real-life business scenarios.
  • Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
  • Used company reports to analyze sales, gross profit and inventory activities.

Process Developer

Genpact India Pvt. Ltd.
11.2012 - 06.2019
  • Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by proactively managing risk.
  • Developed new processes for increased production capacity and improved product quality.
  • Trained new employees on established processes, ensuring consistent performance across the team.
  • Participated in continuous improvement initiatives, focusing on eliminating non-value-added activities and reducing variability in processes.

Process Associate

Genpact India Pvt. Ltd.
06.2010 - 10.2012
  • Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
  • Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
  • Participated in regular team meetings, contributing valuable insights toward process enhancements.
  • Handled high volumes of incoming work requests professionally while maintaining excellent organization.

Education

Bachelor of Commerce -

University of Rajasthan
Jaipur
04.2001 -

Skills

Operations management

Certification

Lean Certification

Interests

Watching Cricket

Hobbies

I love to watching cricket marches, specially T20 that entertain more to me.

Timeline

Assistant Manager

Genpact India Pvt. Ltd.
04.2021 - 12.2024

Management Trainee

Genpact India Pvt. Ltd.
11.2019 - 04.2021

Process Developer

Genpact India Pvt. Ltd.
11.2012 - 06.2019

Process Associate

Genpact India Pvt. Ltd.
06.2010 - 10.2012

Bachelor of Commerce -

University of Rajasthan
04.2001 -

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