VIJAY JAYAKUMAR
CHENNAI
Summary
Results-oriented Operations Manager with over 15 years of leadership experience in operations, process optimization, and customer satisfaction across service-focused industries. Proven expertise in driving efficiency, reducing costs, and managing high-performance teams. Currently transitioning into the food and hospitality sector with strong transferable skills in quality control, inventory management, staff leadership, and customer service. Adept at implementing SOPs, ensuring regulatory compliance, and leveraging data-driven strategies for sustainable growth.
Overview
20
20
years of professional experience
Work History
Consultant
Independent Business & Consulting
01.2023 - Current
- Led business operations for an independent Forex trading venture and freelance consulting assignments.
- Offered strategic consulting in areas of digital transformation, copywriting, and business operations.
- Applied data-driven decision making to optimize workflows and enhance profitability.
- Developed customer-centric engagement strategies applicable to food service and hospitality sectors.
Operations Director
V Max Global Solutions
01.2016 - 12.2022
- Directed end-to-end operations in a real estate-focused services firm, managing cross-functional teams.
- Achieved 30% revenue growth through strategic planning and workflow streamlining.
- Implemented automation tools, increasing overall productivity by 25%.
- Developed and enforced SOPs for service quality and efficiency—experience highly transferable to kitchen or outlet management.
- Strengthened vendor and client relationships, enhancing retention by 40%.
- Designed training programs and performance frameworks to boost team output.
- Initiated cost-cutting strategies, saving 20% in operational expenses.
Head of Operations
Absolute BPO Private Limited
02.2013 - 12.2015
- Oversaw a 40-member team delivering high-volume services to international clients.
- Reengineered core processes, reducing turnaround times by 15%.
- Introduced KPI-based monitoring systems and SLA compliance strategies.
- Negotiated vendor contracts and reduced operational overheads by 10%.
Senior Account Manager
Infotronics Pvt. Ltd
01.2012 - 01.2013
- Managed multiple project executions with a 95% success rate.
- Led training and recruitment of over 50 employees, preparing them for client-facing roles.
Assistant Manager
Wipro BPS
11.2010 - 01.2012
- Managed a 50+ member team for a UK-based Yellow Pages directory project.
- Designed customer retention and quality improvement initiatives, reducing churn by 18%.
Account Manager
Infotronics Pvt. Ltd
11.2004 - 09.2010
- Oversaw high-value client accounts and led successful process improvement projects.
- Improved operational efficiency by 25% through automation and workflow redesign.
Education
Bachelor of Commerce - General
The New College
01.2003
Skills
- Operations Management
- Process Optimization & SOP Development
- Inventory & Supply Chain Oversight
- Team Leadership & Staff Scheduling
- Customer Experience & Retention
- Budgeting & Cost Control
- Vendor Management & Procurement
- Employee Retention
LANGUAGES
English (Native)
Tamil (Native)
Hindi (Advanced)
Malayalam (Advanced)
Accomplishments
- Increased revenue by entering new markets (Australia) and generating $2M in business.
- Recognized with 'Outstanding Leader' award for consistent team and client performance.
- Trained and promoted over 20 team members into leadership roles.
- Established standardized processes that improved service quality and delivery speed.
Timeline
Consultant
Independent Business & Consulting
01.2023 - Current
Operations Director
V Max Global Solutions
01.2016 - 12.2022
Head of Operations
Absolute BPO Private Limited
02.2013 - 12.2015
Senior Account Manager
Infotronics Pvt. Ltd
01.2012 - 01.2013
Assistant Manager
Wipro BPS
11.2010 - 01.2012
Account Manager
Infotronics Pvt. Ltd
11.2004 - 09.2010
Bachelor of Commerce - General
The New College
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