Vijay Jayakumar
CHENNAI
Summary
Detail-oriented operations expert with 15+ years of experience in business process outsourcing and performance enhancement. Adept at evaluating responses, maintaining consistency, and ensuring high-quality outputs. Recent consulting work includes freelance proofreading, AI training support, and content review. Native English speaker with proven ability to follow detailed instructions, deliver under tight deadlines, and maintain linguistic and factual accuracy across content types. Now seeking to contribute these skills to Soul AI’s innovative AI model training initiatives.
Overview
20
20
years of professional experience
Work History
Consultant, Copywriter, Emerging Proofreader
Independent Business Consultant
01.2023 - Current
- Provided proofreading, content QA, and business support services
- Delivered process evaluations and helped improve output consistency
- Managed personal trading and AI content research
- Remote
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed client relationships through regular check-ins and updates on project progress.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
Operations Director
V Max Global Solutions
01.2016 - 12.2022
- Directed multi-channel call center operations, including inbound support and outbound sales.
- Achieved 30% revenue growth through strategic planning and business process transformation.
- Developed SLA-based performance scorecards and improved agent productivity by 25%.
- Managed budget and resource planning, reducing operational costs by 20%.
- Strengthened vendor relationships and increased client retention by 40%.
- Oversaw workforce forecasting, scheduling, and cross-regional team alignment.
- Oversaw the development of written documentation, reports, and client-facing materials.
- Conducted content audits and ensured linguistic accuracy in team communication and SOPs.
- Trained staff in written communication standards, grammar accuracy, and formatting consistency.
- Boosted productivity by 25% using automation
- Improved client retention by 40% via quality-focused frameworks
- Developed SOPs and internal quality benchmarks
- Reduced operational expenses by 20% through process optimization
Head of Operations
Absolute BPO
02.2013 - 12.2015
- Managed a 40-member team delivering refinance and real estate operations.
- Reduced turnaround time by 15% with lean workflow strategies.
- Cut costs by 10% through vendor contract negotiation and performance optimization.
- Implemented performance reviews and quality checks for all written correspondence.
- Ensured team compliance with tone, grammar, and clarity standards in client communication.
- Edited training manuals, onboarding guides, and internal documentation for accuracy.
- Led internal documentation and team training in English
Senior Account Manager
Infotronics Pvt. Ltd
01.2012 - 01.2013
- Led cross-industry project execution with a 95% success rate.
- Recruited and trained over 50 high-performing customer service professionals.
- Oversaw client onboarding and implemented standardized QA protocols.
- Supervised the quality of written project communication and edited final reports before delivery.
- Reviewed and proofread multiple technical documents to ensure alignment with client expectations.
Assistant Manager
Wipro BPS
11.2010 - 01.2012
- Managed a 50+ member outbound telesales and inbound service team for UK-based accounts.
- Reduced churn by 18% through proactive customer experience and retention initiatives.
- Designed QA protocols aligned with DNC and data privacy standards.
- Led training and development programs to improve CSAT and first-call resolution.
- Managed content review for customer service scripts and client communication templates.
- Trained team members in grammar, punctuation, and tone alignment for outbound correspondence.
- Reduced writing inconsistencies across operations by 30% through standardized content practices.
- Led 50+ team members in UK-facing ITES operations (Yell.Com)
- Reduced customer churn by 18% through precise response frameworks
- Conducted regular proofreading and QA checks on outbound communication
Account Manager
Infotronics Pvt. Ltd
11.2004 - 09.2010
- Managed accounts and executed automation-driven process improvements, enhancing efficiency by 25%.
- Oversaw large-scale client support projects and achieved 90%+ satisfaction scores.
- Implemented task flow automation and managed team transitions during global expansions.
- Led communication reviews for project documentation and client interaction logs.
- Achieved a 90%+ document approval rate by ensuring content clarity and error-free writing.
- Developed quality checklists and proofing guides for internal content production.
Education
Bachelor of Commerce - General
The New College
01.2003
Skills
- English fluency (native proficiency)
- Expert in grammar, comprehension & structure
- Process evaluation & quality control
- Instructional compliance & performance coaching
- AI-driven content review (emerging focus)
- Strong analytical & communication skills
- Speed & precision in task execution
- Remote work discipline
- Reading comprehension
- Writing improvement suggestions
- Workflow optimization
- Error correction
Languages
English (Native)
Tamil (Native)
Hindi (Advanced)
Malayalam (Advanced)
Timeline
Consultant, Copywriter, Emerging Proofreader
Independent Business Consultant
01.2023 - Current
Operations Director
V Max Global Solutions
01.2016 - 12.2022
Head of Operations
Absolute BPO
02.2013 - 12.2015
Senior Account Manager
Infotronics Pvt. Ltd
01.2012 - 01.2013
Assistant Manager
Wipro BPS
11.2010 - 01.2012
Account Manager
Infotronics Pvt. Ltd
11.2004 - 09.2010
Bachelor of Commerce - General
The New College
Similar Profiles
HIMANSHU SHARMAHIMANSHU SHARMA
Sales Consultant at Independent Business ConsultantSales Consultant at Independent Business Consultant
Marvin TullochMarvin Tulloch
Independent Business Development Consultant at Independent Business Development ConsultantIndependent Business Development Consultant at Independent Business Development Consultant
BEN MINDRILABEN MINDRILA
Product Strategy Consultant at Independent ConsultantProduct Strategy Consultant at Independent Consultant