VIJAY KALLAM

Leading data analytics & data migration initiatives at eBay to enhance marketplace safety and ensure regulatory compliance through the development of complex SQL queries using Spark SQL and the creation of insightful Tableau dashboards. Collaborated on integrating third-party data systems into eBay’s infrastructure, optimizing data flow and accuracy. Contributed to data-driven projects, reinforcing eBay's commitment to data integrity and regulatory adherence.

• Developed and optimized SQL queries using Spark SQL to extract, manipulate, and analyze large datasets, driving actionable insights to ensure marketplace safety and regulatory compliance.
• Reviewed 1000+ lines of code and optimized the query to reduce the run time from 38 mins to 12 mins for real time updates
• Built Tableau dashboards for Transaction Risk focused on Buyer risk insights for senior stakeholders to implement new policies and rules ensuring buyer safety and trust.
• Collaborated with cross-functional IT and data science teams to integrate AI models into Tableau dashboards and analytics workflows, enhancing predictive insights for compliance systems and business risk mitigation.
• Utilized advanced data analytics and automation techniques to streamline compliance workflows, reducing manual effort by 70% and improving overall process efficiency.

Project: SharePoint Migration and Modernization Initiative
Team Size: 40+ members
Tools/Tech: SharePoint Cloud, SharePoint 2013/2016, Power Automate, PowerShell, Microsoft Cloud(online), ShareGate
Summary: Led the full lifecycle of a SharePoint migration project from legacy systems to SharePoint Cloud, ensuring on-time, in-scope delivery. Managed project planning, stakeholder engagement, risk tracking, and governance using Planview and Microsoft Project. Executed the OCM plan, led user training and UAT, and coordinated cross-functional teams to drive adoption. Maintained thorough documentation and aligned project goals with business and IT governance standards. Successfully migrated over large amount of data and more than 4+ site collections with minimal downtime and enhanced user adoption.

• SME knowledge on ETD & OTC Derivatives(Swaps) ensuring STP electronic confirmations rate at 90% using MarkitWire, DS Match, DTCC, CTM, TradeServ, AXONI, FIA -Trade Data Network for Futures clearing, Bloomberg, TradeWeb execution facilities.
• Managing a team with direct reports covering front to end trade confirmations, settlements, reconciliations & life cycle events for derivative products and focused on teams performance reviews, feedback, training & mentorship.
• Adept in managing position & account reconciliations using FIS Systems & triResolve. Escalation point of contact for Auditing firms - KPMG, PwC & Deloitte and for client queries on account audit reports, position statements, P&L, daily NAV & Fund Accounting queries.
• Fostering strong bank relationship especially with Clearing Exchanges(ICE, LCH, CME) , Clearing brokers, Prime Brokers, Fund Admins, FCMs, Custody & Clients through regular communication and resolving issues in timely manner.
• Identify Operations Risk, facilitate ERMs with RCSAs and risk (OMEGA) events, incidents to perform in depth analysis, management reporting of procedural and regulatory impact.
• Assisting Regulatory middle office team as an SME in writing DUS (Data User Story) to retrieve the accurate data fields from various systems considering ASIC, MAS, EMIR & MiFID II regulatory reporting requirements.
• Embedded Business Intelligence Specialist: GS Data school is in internal program targeting to empower Business ops people with Business Intelligence skills and graduates are felicitated as embedded BI specialists skilled with BI tools - Alteryx, Tableau, low code tools and SQL.
• Handled market events like IBOR transition with LCH & CME and saved $2.5M to the client.
• Automated cash resets flow using Alteryx BI tool for Credit Default Swaps and avoided 50 hrs of quarterly manual capacity/Production hours.
• Point of contact for audit firms - PwC, Deloitte, KPMG for Internal Audit & client Audit exercises and completed the audits with 100% accuracy as SME for ETD & OTC Derivatives

Project Management - Business Implementation:

• PMP certified professional acting as a trusted advisor for change management, cross functional teams and PMO in handling global level projects and business strategic & scalable solutions to achieve target operating models (TOM).
• Led projects as SME in delivering the MAS & ASIC reporting rewrite by creating Data User Stories (DUS) to gather product data from front and middle office systems. Collaborated with engineering teams to translate reporting requirements, conducted regression UAT testing with cross-functional teams, validating the data with tools like AxiomSL for data governance & accuracy.
• Facilitated a global level project to consolidate multiple front office Order Management Systems (OMS) to a single strategic platform for derivative products validating the product attributes with efficient JIRA sprints and UAT tests in the middle office.
• Assisted portfolio managers (Front office) teams in improving low touch trading opportunities by building a proprietary asset servicing software system for Life Cycle Events especially for ETD & OTC Derivatives focused on automating contrary instructions, cash resets, Options life cycle events with a focus to improve Alpha generation by $25M per portfolio.

Notable DTCC & Industry Exposure

• DTCC migration of DSMatch Production data to TradeServ Platform (OSTTRA), have led this initiate from GS standpoint integrating MQ(API) pipelines and ensured 100% data accuracy
• CTM Workflow Automation – Collaborated with technology, product, and DTCC teams to streamline and enhance the trade matching process for Equities and Fixed Income products. Supported the end-to-end trade lifecycle from matching to settlement, ensuring trade data enrichment and alignment with regulatory standards.
• Leveraged my business system analysis skills to support DTCC's T+1 industry event, contributing to process optimization, MTU – Match-to-Instruct workflows for custodians & clearing brokers, trade lifecycle impact assessment, and readiness planning across cross-functional teams.
• Utilized platforms like DTCC CTM and ALERT to enable automated trade matching and efficient retrieval of Standing Settlement Instructions (SSIs) enhancing straight-through processing (STP) and reducing settlement risk.
• Exposure to ACORD XML Transactions Standards for batch integrations of production data
• Conducted system testing and validation of settlement messages via ISO 20022 and SWIFT MT54x message formats.
• Led the business requirements gathering for regulatory trade reporting through DTCC’s GTR, covering OTC derivatives and SFTR mandates.
• Designed data models and mapping logic for submitting trade lifecycle events (e.g., new, modify, cancel) as per EMIR, CFTC, and MAS reporting standards.
• Initiated a project to onboard Options trading to CTM (new sales pitch from DTCC to GS)

Notable Murex Exposure

• Delivered comprehensive Level 1 Murex support to Front, Middle, and Back Office users, ensuring seamless daily operations and rapid resolution of user queries across trading, risk, and operations.
• Configured and optimized simulation views, trade queries, notepads, and dynamic tables, enabling efficient monitoring of positions, PnL and reportings.
• Performed critical Murex configurations for product definitions, static data (counterparties, currencies, calendars, books), and market data (yield curves, volatility surfaces, FX rates) to support pricing and risk functions.
• Supported trade life cycle management including operation and event insertion, trade amendments, and status tracking across workflows.
• Coordinated with internal teams on the registration, loading, and monitoring of market and static data, ensuring accurate and timely data feeds from external sources (Bloomberg, Reuters).
• Utilized GOM (General Object Manager) to design rule-based data enrichment and object transformation logic to streamline trade processing and reporting.
• Demonstrated strong domain expertise in financial markets and investment management, with solid knowledge of derivatives and fixed income.
• Acted as a bridge between business and IT, supporting cross-functional teams including compliance, risk, operations, and finance to align system functionality with business needs.

SKILLS:
ETD & OTC Derivatives| Reconciliation| Regulatory Reporting| Bank Relatioship management| Swaps - IRS, CDS, IFS, TRS, Portfolio swaps, Cross Currency Swaps, Basket Swaps, Bond Swaps| ETD - Futures, Options on Futures, Swaptions, EQ Lookback Options, FX & EQ Barrier Options, Digital Options| Cyrpto Currencies| Leveraged Prodcuts| CFDs & Spreadbets| Stock Lending| Corporate Actions| Asset Servicing| LifeCycle Events| Clearing Exchanges - ICE, CME, LCH| Execution venues - TradeWeb, Bloomberg| Electronic Confirmation Platforms - OSTTRA, MarkitWire, DTCC, Fed, ClearStream, EuroClear, Axoni veris, LSEG TradeAgent, FIS, GMI, Aladdin| Project Management| JIRA| Confluence| Scrum Calls| Change management| Service Delivery| Market Events| Boxed Positions Resolutions| Market Events| Fund Admin Accounting | NAV Analysis & Impact| Valuations| Price validation| Data stewardship| Trade enrichment| UAT testing| People Management | Performance Reviews| Training & Mentorship| Stakeholder management| Risk Reporting| Business Intelligence| Alteryx| Tableau| SQL| Data Visualization| Managing Cross Functional Teams| Project Delivery| Target Operating Models| Strategic & Scalable Solutions

• Spearheaded the expansion of IG Group's Bengaluru operations, growing the team from 6 to 30+ across multiple departments. Improved operational efficiency and customer satisfaction while ensuring SLA adherence for high-net-worth clients and leading global projects to optimize workflows.
  
  Team Size: 30+ | Global Workforce: 150+ | CSAT Improvement: 12% | Cost Reduction: 20%
  
• Expanded team size by 400%, establishing 24/5 operational coverage across Trading Services, Account Management, and Linguistic Specialist teams.
• Reduced cost per contact by 20% and improved customer satisfaction by 12% through the successful global implementation of AI-driven Web Chat enhancement, optimizing client interactions.
• Attained 98%+ SLA adherence for high-net-worth clients by managing global workforce shifts and optimizing resource allocation for 150+ team members across APAC and EMEA.
• Risk Assessment and Compliance: Evaluated payment processes to identify potential risks, implementing mitigation strategies and ensuring compliance with industry regulations and standards.
• Tested and verified compliance with audit reporting requirements, contributing to successful internal and external audits.
• Boosted interaction attention rate to 95% by eliminating workflow inefficiencies and collaborating with engineering teams to optimize routing queues.
• Managed a team of 10+ analysts responsible for their performance, delegation of work, coaching & feedback specialized in client service & Sanctions Screening Operations, ensuring adherence to OFAC compliance and internal policies.
• Recruitment and onboarding of strong talent, with a focus on continuous recruitment cycles and innovative, proactive recruitment & helped in increasing the team size from 6 people to 30+ covering 24/5 shifts.
• Handled Global Manager Shifts managing global workforce of 150+ reports and resource allocation & delegation of relevant work streams achieving & meeting the target SLAs & KPIs at 98%+ with outstanding CSAT scores.
• Responsible to create and publish insightful presentations to COO, CTO and head of Trading operations on Core Operations KRIs & KPIs to drive effective decision making.
• Strong knowledge on financial derivatives, leveraged products - CFDs, Spreadbet and Options, front to end trade lifecycle and post-trade life cycle events
• Technical and business knowledge of Compliance functions - Regulatory Compliance - Anti-Money Laundering (AML), Client Due Diligence (CDD) and Know Your Customer (KYC) with adept knowledge in SWIFT, FED WIRE, ACH and CHIPS payment types.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
• Worked on Web Chat Enhancement project(global) and digitized the flow of client contacts through chatbots which reduced the cost per contact by 20% and improved CSAT by 12%

SKILLS:

Leveraged Trading| CFDs| Spreadbet| Binary Options| Listed Options| Commodity Trading| Team Management| Individual Development Plans| Operational Efficiency| KRIs| SLAs| Salesforce CRM| High Networth Clients| Stakeholder presentations| Facilitating Townhalls| Business Operations| Client Service| Customer Engagement| New Business| Compliance| Sanctions| Payments Screening| Project Management| Incident Management| Global Manager Shifts| Workforce Management| Teleopti| Inhouse system enhancements| Multi Linguistic Teams|

• Worked as a SME & mentored the juniors/new hires (10 direct reports).
• Onboarding interface to new clients/customers by analyzing the risk factors - ensuring Credit Risk.
• Monitoring and investigating the transactions related to fraud/abuse/claims/sanctions and other patterns to flag for further screening & protecting clients from fraudulent activities.
• Creating SOPs & Global Policies for investigation procedures and ensuring timely publishing of policies to global teams.
• Communicating the customers, financial institutions and with internal departments via phone and/or email to get the legitimacy of the account/transaction.
• Generating daily/weekly performance reports (KPIs) using Tableau and communicating to the team.
• Successfully mitigated a risk of $1 Million by Identifying the system errors/vulnerabilities on the AI system (Artificial intelligence) and reported to the concerned teams to make updates in system algorithms.

SKILLS:

Risk Analysis| Credit Risk| Fraud & Abuse Patterns| Payments| Chargebacks| Disputes| Client relationship| KPIs| SLAs| Cost Saving| AI algorithms| Training| SME| Mentor| FinScan| BinBase Check| Compliance| Transaction monitoring| Buyer Abuse Risk| Seller Risk| Ecommerce| Business Operations|

• Provide outstanding customer service to clients via Phone, Email & Web chat
• Interacting with customers and handling customer queries and concerns with a resolution rate of 98%
• Built marketing campaigns and awareness programs by raising 6M Rupee funds through targeted fund raising for the year 2015.
• Managed a team of Client Services Representatives
  setting customer service goals and helping the team to be empowered and resilient.
• Strong collaboration with tier 1 universities and educational institutions in building awareness and career advise programs.

SKILLS:

Marketing| CRM | Salesforce| Content Marketing| Digital Marketing| Targeted Marketing| Cold Calling| Marketing Campaigns| Data Collections| Data Analysis| Brand Engagement| Social Media Organic marketing| Market Research| Team Management|