LEARNING NEW SKILLS , ACCEPING CHALLENGES,ADAPTING TO NEW ENVIRONMNET , GREAT ASSEST TO TEAM
VIJAY KALVAKUNTLA
HEALTH CARE & MEDICAL
HYDERABAD
Summary
Dynamic professional with extensive experience at Harmony United Medsolutions Pvt. Ltd, excelling in process management and team supervision. Proven ability to enhance customer satisfaction through effective problem-solving and communication. Skilled in workflow design and inventory management, fostering collaboration and achieving operational efficiency. Committed to driving results and mentoring team members for success.
Overview
15
15
years of professional experience
Work History
Senior Process Associate
Harmony United Medsolutions Pvt. Ltd
Hyderabad, India
10.2023 - Current
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
- Trained junior associates in various process-related tasks, ensuring consistent quality across the team.
- SCheduling appointment with Provider .
- Billing issues
- Primary counseling notes
- Psychiatric History
- pharmacy support
- Medication support
- Insurance Verification
- Insurance plans
Store Manager
Meaghers Pharmacy
Dublin
02.2013 - 01.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Approved regular payroll submissions for employees.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
OTC ASSISTANT & SUPERVISOR
BRADLEYS PHARMACY
DUBLIN
10.2010 - 12.2013
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
- Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
- Increased customer service success rates by quickly resolving issues.
- Completed daily logs for management review.
- Greeting customers
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
Master of Science - Pharmaceutical Analysis & Advance Chemistry
Dublin Cit University
Dublin ,ireland 04.2001 -
BACHERLORS OF PHARMACY - Pharmaceutical Medicine
M.S RAMAIAH COLLEGE OF PHARMCAY
Bengaluru, India 04.2001 -
Skills
Verbal and written communication
Process documentation
Data entry
Client confidentiality
Calculations and analysis
Staff payroll
Workflow design
Experienced with [technology]
Payroll processing
Workflow management
Process flows
Inventory management
Stakeholder management
Knowledge management
Problem-solving abilities
Decision-making
Document validation
Supplier qualification
Teamwork and collaboration
Task prioritization
Interpersonal skills
Written communication
Goal setting
Interests
Timeline
Senior Process Associate
Harmony United Medsolutions Pvt. Ltd
10.2023 - Current
Store Manager
Meaghers Pharmacy
02.2013 - 01.2020
OTC ASSISTANT & SUPERVISOR
BRADLEYS PHARMACY
10.2010 - 12.2013
Master of Science - Pharmaceutical Analysis & Advance Chemistry
Dublin Cit University
04.2001 -
BACHERLORS OF PHARMACY - Pharmaceutical Medicine
M.S RAMAIAH COLLEGE OF PHARMCAY
04.2001 -