Vijay Kanhiyalal Mishra
Pune
Summary
Seasoned Assistant Manager with a proven track record at WNS Global Services, adept in operations management and enhancing team productivity. Recognized for exceptional leadership qualities and the ability to significantly improve customer satisfaction. Awarded Best Debt Collector, demonstrating unparalleled dedication to performance excellence and employee engagement. Skilled in driving SLAs and mentoring teams for peak performance.
Overview
16
16
years of professional experience
Work History
Assistant Manager (Operations)
WNS Global services
03.2023 - Current
- Team Handling
- Maintaining Shrinkage and Leaves
- Driving SLA's
- Working towards CSAT
- Regular inputs to the management on employees
- Feedback and Coaching on a monthly performance
- Monthly performance review
- Reports and automation
Team Leader (Operations)
AMinfoweb PVT LTD
11.2021 - 02.2023
- Team Handling
- Maintaining Shrinkage and Leaves
- Driving SLA's
- Working towards CSAT
- Regular inputs to the management on employees
- Feedback and Coaching on a monthly performance
- Monthly performance review
- Reports and automation
Assistant Manager (Operations)
WNS Global services
01.2019 - 01.2023
- Team Handling
- Maintaining Shrinkage and Leaves
- Driving SLA's
- Working towards CSAT
- Regular inputs to the management on employees
- Feedback and Coaching on a monthly performance
- Monthly performance review
- Kaizen Certified by WNS
Lead Associate Operation
WNS Global services
12.2012 - 12.2018
- Conducting huddles
- Suggesting inputs for CSAT
- Preparing Daily/Weekly/Monthly Ops reports
- Conducting internal calibration
- Attending and raising queries/clarifications with client on process query call
- Providing feedback to associates and conducting one on one session on the basis of a monthly performance
- Upselling product baggage, web-checkin, seats
Debt Collector
V-synergize
02.2009 - 06.2012
- Collection of Medical bills
- Supported new Joiner and batches
- Conducting daily Pre-shift and post shift briefing
- Worked as a mentor
- Received Best debt collector of the Year 2010-2011 award
Education
B.A. -
Kashi Vidyapeeth
01.2016
HSC -
U.P Board
01.2006
SSC -
U.P Board
01.2004
Skills
- Ability to deal with people effectively
- Quick Learner
- Team facilitator
- Leadership qualities
- Productivity enhancement
- Employee engagement
- Operations management
- Performance tracking
- Effective Team Leadership
- New employee hiring
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 10/02/87
- Nationality: Indian
Timeline
Assistant Manager (Operations)
WNS Global services
03.2023 - Current
Team Leader (Operations)
AMinfoweb PVT LTD
11.2021 - 02.2023
Assistant Manager (Operations)
WNS Global services
01.2019 - 01.2023
Lead Associate Operation
WNS Global services
12.2012 - 12.2018
Debt Collector
V-synergize
02.2009 - 06.2012
B.A. -
Kashi Vidyapeeth
HSC -
U.P Board
SSC -
U.P Board
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