Vijay Kumar Koteswar

• Ensured compliance with industry regulations for Clinical Device by diligently reviewing documentation requirements at each stage of the project lifecycle.
• Evaluated vendor proposals for quality assurance and cost-effectiveness, ultimately selecting the best options for project success.
• Managed cross-functional teams to drive project progress, ensuring clear communication and timely resolution of issues.
• Managed a diverse portfolio of vendors, ensuring timely delivery of products and services to clients.
• Evaluated project progress regularly, adjusting timelines and resources as necessary to maintain momentum toward goals.

• Oversee delivery for Strategic customers.
• Worked with Microsoft and customers on various migration programs to Azure
• Worked with Architects, Project Managers & Delivery Managers on the critical projects.
• Delivered critical projects which helped customer savings of 2M+ savings.
• Helped one of the US based Health Care customers to implement Enterprise Data Platform which helped to consolidate different Business Units into 1 common platform with a savings of more than 60K USD Cloud cost per month.
• Responsible for Hiring new talent into the Organization.
• Provide status updates to CxO level.
• Doubled the account revenue in 6 months in proposing various initiatives.
• Managed CSAT, ESAT within the Organization’s expectations.
• Identify training needs to the team.
• Provided multiple sessions to the new joiners regarding Organization Delivery.

EW:

• Served as primary point of contact for clients with delivery issues, promoting maximum customer satisfaction metrics for each interaction. Increased average customer feedback from 4.5 to 6.3 on scale of 7
• Developed suggestions to reduce no. of Production issues from 5000+ to less than 100 - Backlog reduction, Log analysis, Identify Performance bottlenecks, Automate processes for recurring issues and increase customer satisfaction
• Led Automation team to reduce manual effort for Regression Testing from 600 PDs(person days) to 5 PDs per run with effort saving of ~10,000 PD annually
• Identified opportunities to increase revenue from $10M to $12M with team size of 180+
• Created and monitored compliance with delivery schedule milestones to support consistent progress toward internal goals.
• Applied agile project management and agile transformation techniques to Development projects.
• Managed 7 Scrum teams with 10 members each during development processes. Each Scrum Team comprises of Developers, Testers, Business Analyst, Product Owner & Scrum Master.
• Investigated and corrected or escalated project problems.
• Maintained project schedules by managing timelines and making proactive adjustments.
• Managed and motivated project teams to promote collaboration and keep members on-task and productive.
• Updated customers and senior leaders on progress and roadblocks.
• Collaborated with SMEs in defining customer quality metrics and took proactive steps to implement metrics.
• Created roadmap for continuous integration / continuous delivery (CI/CD) processes and guided team to implement same.

Hub2:

• Identified process gaps and recommendations to improve stability of application. Reduced Sev1 issues from 4 per week to ZERO
• Maintained relationship with clients to build more rapport with team
• Maintained clear communication with precise technical writing to document and inform critical processes.
• Enhanced monitoring of applications by creating customized Dashboards in AppDynamics & Splunk
• Identified plans and resources required to meet project goals and objectives.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
• Maintained proper pyramind of team structure and ensured aspirations of each member is met
• Engaged multiple stakeholders and effectively used organizational capabilities
• Developed diagrams to describe and lay out logical operational steps.

Digital Solutions:

• Managed delivery of team 80+ with full accountability for on-time delivery of critical projects of year
• Served as primary point of contact for internal & external escalations
• Planned, monitored, and provided published regular reports (internal/external) on project performance
• Engaged with multiple stakeholders internally and making effective use of organizational capabilities
• Helped team ramp-up & ramp-down and ensured proper pyramid at any time
• Identified RAID (Risks, Assumptions, Issues & Dependencies) and tracked to closure
• Identified various process improvements and implemented during course of project
• Created, Submitted and Contracts and was responsible till it was invoiced
• Responsible for Relationship Management, Metrics Management, Revenue Expansion, Strategic Decision Making, project Kick-off & closure
• Mentored Junior Managers

Reinsurance:

• Managed 50+ project teams, realizing success through application of SDLC methodologies and exceptional leadership skills.
• Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
• Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
• Communicated project plans and progress to key stakeholders and project contributors.
• Managed 21 applications, 4 different portfolios
• Kept projects on schedule and within budget while serving as project leader.
• Recruited and trained IT team members.

ODS Integration:

• Managed team size of 18+ which included Technical Leads, Software Engineers, QA Engineers and Business Analysts
• Designed, implemented and monitored integration between applications.
• Handled teams which was spread in multiple Geo's
• Created various templates to improve process like: WSRs, Review check list, Impact Analysis documents
• Recruited and trained IT team members.
• Evaluated Risks, Issues of projects and planned to meet customer expectations in Scope, Budget & Timelines

• Estimated project using Function Points
• Worked on Request for Proposal (RFP) and project was awarded to Mindtree
• Created initial Project Plan and transitioned project to team

Access & Gateway:

• Played on-site coordinator role (May 2011 - Dec 2012)
• Designed & Developed various enhancements of application
• Involved in Technical discussions and created various Technical documents like: High Level Design documents, Low Level Design Documents
• Performed code reviews of team to provide Sign-off from Development team
• Participated in Agile - Scrum ceremonies
• Implemented Dev builds and was responsible for Dev, QA & Pre-Prod builds
• Provided SIT, UAT & Production support for enhancements worked by team
• Created Application Handbook of Product, KT plan for new joiners
• Helped Deliver Manager in various internal audits, created Visitor Access Guide

BMS:

• Managed team size of 4
• Documented technical workflows and knowledge to educate newly hired employees.
• Translated customer requirements into written use cases.
• Designed, Developed and Unit Tested reusable and reliable code.
• Provided status reports to Project Manager

Cofee:

• Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
• Demonstrated experience and good hands-on programming experience C++, UNIX, VC++
• Analyzed proposed technical solutions based on customer requirements.
• Analyzed Production issues reported by Production Support team
• Was key developer to work mainly on Business Critical Enhancements

• Discovered root causes of problems and identified appropriate solutions.
• Queried databases for information needed for report processing.
• Assisted call-in customers with questions and orders.
• Logged call information and solutions provided into internal database.

COVAD:

• Provided primary customer support to internal and external customers.
• Provided L2/L3 support to customer issues
• Handled issues related to Windows OS, Internet connectivity, Internet speed