Vijay K. S
Program Management
Chennai
Summary
Results-driven IT Infrastructure & Delivery Leader with 14+ years of global experience in IT operations, project management, and end-to-end infrastructure solutions. Proven expertise in solution architecture, application management, and strategic project delivery across diverse industries. Adept at driving service excellence, managing global stakeholders, and aligning IT initiatives with business goals. Strong track record in process optimization, SLA adherence, and leading cross-functional teams to deliver high-quality outcomes.
Overview
15
15
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Associate Delivery Director
Bounteous Digital Pvt Ltd
10.2022 - Current
- Led multiple successful project deliveries across Public Sector, Healthcare, and Life Sciences domains, managing end-to-end execution from estimation to closure.
- Collaborated on pre-sales and pursuit activities, including project estimation, scope definition, and requirements gathering for clients such as Bswift, Maximus, Scion Health, MedImpact, Patterson, UHC, HCSC, and Evident Scientific.
- Created Statements of Work (SOWs) and cost models in alignment with client expectations and budget constraints, contributing to multiple project wins.
- Partnered with Solution Architects, Product Owners, and SMEs to define technical solutions, accurate timelines, resource plans, and risk assessments.
- Maintained seamless transition from pre-sales to delivery, ensuring continuity and successful execution.
- Managed stakeholder relationships, providing regular updates, risk visibility, and delivery status to ensure alignment and transparency.
- Spearheaded risk management, proactively identifying issues and implementing mitigation strategies to ensure smooth delivery.
- Built and implemented career roadmaps for associates to support role growth, upskilling, and performance development.
- Excelled in resource and capacity management, achieving consistent 100% team utilization across accounts.
- Led hiring initiatives, including recruitment drives and onboarding to support team expansion and delivery demands.
- Contributed to account growth, particularly for clients like Calvary, by identifying upsell opportunities and delivering value-added solutions.
- Established project governance models, monitored KPIs, and ensured SLA compliance for operational excellence.
- Key Clients: Calvary, PerkinElmer, CVS Health, UnitedHealthcare (UHCCS), Athena Health
- Directed cross-functional teams to deliver complex digital solutions on time and within budget.
- Implemented agile methodologies to enhance project delivery efficiency and team collaboration.
- Established performance metrics to track project progress and identify areas for improvement.
- Mentored project managers to refine their leadership skills and improve project outcomes.
Associate Delivery Manager
Legato Health Technologies (Anthem)
10.2018 - 10.2022
- Leading the complete portfolio of projects including budgeting, planning, vendor selection, hiring and execution.
- Maintained all major domains in Healthcare - Membership, Claims Processing, Benefits, Sales & Billing.
- Exhibiting leadership skills in managing a Development Team composed of 110+ members which includes Project Managers, Java and UI developers, Quality Analyst (QA Engineers), Performance Engineers (SPE), Product Owner and Scrum Masters.
- Project proceedings has been tracked using JIRA Align as a Project Management Tool.
- Leading the SmartHelp Tool Development - AWS migration, Mobile platform migration through React Native, ETL using Informatica, APIGEE enhancement and defect monitoring.
- Following the Scrum and Kanban methodology to possess hands on experience handling Operations and Project Teams.
- Managing service operations including KPIs, SLA Management, Volumes Management, Headcount & Forecasting.
- Driving monthly service reviews & evolution forums with client & leadership, integration with project counterparts including proactive problem management, daily change calls, incident management.
- Establishing standards for various operational areas; implementing quality systems & procedures to facilitate a high-quality customer experience, while adhering to the SLAs.
- Monitoring the performance of team members to ensure efficiency in process.
- Creating technical design documentation & implementation strategies towards addressing single points of failure in IT services used in the delivery of core business applications.
- Key Result Areas:
- Led cross-functional teams to enhance delivery processes and improve patient outcomes.
- Developed and implemented strategic plans to optimize operational efficiency and resource allocation.
- Managed client relationships to ensure satisfaction and alignment with project goals.
- Analyzed project performance metrics to drive continuous improvement initiatives.
Senior Process Associate
Tata Consultancy Services
09.2013 - 10.2018
- Organized and competently supervised a team size of 12 tech professionals.
- Gained exceptional people management skills.
- Competently managed frontend and backend applications for an Insurance Domain.
- Efficiently managed incidents and application changes for a wide-scope application that had an audience of 2500+.
- Planned and implemented database migration and Java-based modification in the application module.
- Promoted to Team Leader (TL) at TCS.
- Management of subunit teams to facilitate software management.
- Assisted and planned Statement of Work (SOW) for the team.
- Managed high-priority incidents with the relevant SLAs.
- Implemented the application-based changes within the stipulated timeline.
Software Engineer
Aransys Technologies
06.2010 - 09.2013
- Successfully developed and deployed web applications for event management and college symposium portals, using HTML, CSS, and Java as core technologies.
- Worked hands-on in both frontend and backend development, creating responsive user interfaces and integrating with backend systems to manage registrations, schedules, and event workflows.
- Collaborated with a team of developers (11 members) to plan, design, code, and test application modules for seamless event coordination.
- Designed intuitive dashboards for organizers and participants to view event schedules, register for sessions, and receive updates.
- Implemented form validations, session management, and user authentication mechanisms for a secure and user-friendly experience.
- Ensured clean data flow between front-end input forms and backend databases, optimizing performance and minimizing errors.
- Played a key role in post-deployment support, bug fixes, and iterative improvements based on user feedback.
- Contributed to successful event launches, supporting thousands of users and streamlining manual event coordination processes.
Education
B.E - Computer Science
Mohamed Sathak AJ College of Engineering
Chennai, India 04.2001 -
Skills
- Program Management
- IT Infrastructure Management
- Project Management
- Client/Stakeholder Management
- IT Governance & Risk Management
- L2/L3 Support
- Application Support
- Business analysis
- Customer focus
- Safety protocols and procedures
Certification
Oracle - JAVA SE6
AWARDS & ACCOLADES
Recognized as the Best Performer of the Year 2019 in Legato, Received First Rating in Appraisal for the year 2021 for my exceptional work as an Associate Delivery Manager, Felicitated with the Spearhead and Gem Awards, Best Performer and recognition for Account Growth in Bounteous
Timeline
Associate Delivery Director
Bounteous Digital Pvt Ltd
10.2022 - Current
Associate Delivery Manager
Legato Health Technologies (Anthem)
10.2018 - 10.2022
Senior Process Associate
Tata Consultancy Services
09.2013 - 10.2018
Software Engineer
Aransys Technologies
06.2010 - 09.2013
B.E - Computer Science
Mohamed Sathak AJ College of Engineering
04.2001 -
Similar Profiles
Dinesh Kumar PDinesh Kumar P
Associate Test Architect at Bounteous Digital Pvt LtdAssociate Test Architect at Bounteous Digital Pvt Ltd
KARTHIK THANGAMANIKARTHIK THANGAMANI
Lead Engineer - Managed Services at Bounteous Digital Pvt LtdLead Engineer - Managed Services at Bounteous Digital Pvt Ltd
Dinesh Kumar PDinesh Kumar P
Associate Test Architect at Bounteous Digital Pvt LtdAssociate Test Architect at Bounteous Digital Pvt Ltd
AJAY MOhanAJAY MOhan
Collateral Specialist at Mr. CooperCollateral Specialist at Mr. Cooper
Sanjay KSanjay K
Model-Based Developer (Software Engineer) at Bosch Global Software TechnologiesModel-Based Developer (Software Engineer) at Bosch Global Software Technologies