Vijay Kumar D
IT Team Leader
Bangalore
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Team Leader
Cognizant Technology Solutions
Bangalore
03.2020 - Current
- Roles and Responsibility :
- Led team of 20 members while providing exceptional customer service.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Conducted training and mentored team members to promote productivity and commitment to friendly service
Senior Process Associate
Tata Consultancy Services
01.2019 - 01.2020
- Roles and Responsibility :
- Contact with users mainly via phone, emails, chat and self-service ticketing using ServiceNow tool
- Reviewing ServiceNow tickets, and assigning tickets that is not able to be resolved by helpdesk to onsite support team, or other support teams located virtually across the globe.
- Team Performance Management- Helping team to achieve its scores, when there are performance problems and what to do about them
- Managing performance.
- SLA Management.
IT Help Desk Executive
Hewlett Packard Enterprise
12.2017 - 01.2019
- Contact with users mainly via phone using SFDC (Sales Force Dot Com) tool and assist the user with server and storage related issue, by collecting the logs and analyzing them to determine the root cause.(RCA)
- To perform firmware upgrade of the server, hard disk replacement, tracking the status of the shipped hardware and to monitoring the cases on real time basis as per the contract
- Accounts Handled - Google, Comcast communication, Bloomberg, Johnson & Johnson, Deutschebank etc.
Education
Bachelor of Engineering - Mechanical
New Horizon College of Engineering
Bangalore 08.2013 - 04.2017
12th - Computer Science
St Francis PU College
India 06.2012 - 04.2013
SSLC - Class 10 -
English High School
India 06.2010 - 01.2011
Skills
- MS Office, email, writing, enterprise systems, spreadsheets Active Directory
Accomplishments
Consistency been a top performer at Cognizant and received Recognition multiple times.
Conducted Process Training for Multiple batches.
Conducted Audits on Monthly basis to track Team performance.
Timeline
Team Leader
Cognizant Technology Solutions
03.2020 - Current
Senior Process Associate
Tata Consultancy Services
01.2019 - 01.2020
IT Help Desk Executive
Hewlett Packard Enterprise
12.2017 - 01.2019
Bachelor of Engineering - Mechanical
New Horizon College of Engineering
08.2013 - 04.2017
12th - Computer Science
St Francis PU College
06.2012 - 04.2013
SSLC - Class 10 -
English High School
06.2010 - 01.2011
Personal Details
Date of Birth : 20-02-1996
Gender : Male
Father’s Name : Desing
Nationality : Indian.
Personal Details
Date of Birth : 20-02-1996
Gender : Male
Father’s Name : Desing
Nationality : Indian.
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