Vijay Kumar
Jamshedpur
Summary
As an experienced operations manager with a proven track record of success, I am dedicated to driving efficiency, productivity, and profitability. With 4+ years of experience in the Ed.Tech Industry, I have honed my skills in Operation management, process improvement, and team leadership. Throughout my career, I have demonstrated a strong ability to identify and solve complex operational challenges. Dedicated to elevating revenue and customer satisfaction by applying consultative approaches and tenacious mindset. Performance-oriented, sophisticated and level-headed in all interactions. Hardworking, resourceful and detail-oriented with progressive and cutting-edge strategies.
Overview
5
5
years of professional experience
Work History
Client Success Manager
Fab Hotels
Bangalore
09.2023 - Current
- Established relationships with clients by anticipating needs and requirements and identifying best offerings to promote positive outcomes.
- Communicated well with clients through phone calls and online meetings to maintain satisfaction and keep parties current with changing environment.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Worked with cross-functional teams to achieve goals.
- Collaborated with internal teams to troubleshoot any customer issues or concerns.
Senior Manager - Operations
Designerrs Academy
03.2023 - 09.2023
- Strategising, Managing and Coordinating End-to-End Learning Experience of Retail/ Corporate Training Programs as Admin including Front-End and Backend Activities.
- Managing Mentors Orientation, Training Activities in Coordination with HR Mentors Team. Coordinating for Placements of Learners with HR Placements Team.
- Managing Learner Orientation/Onboarding Activities in coordination with BD Team.
- Managing Learning Experience Feedback of Batches Managing Session Tasks for effective learning experience execution of SOP's.
- Coordinating Batches as Individual Coordinators and Coordinating with Location Wise Coordinators PAN India Providing Inputs to Curriculum and Product team for improvement in Learning Experience Elements.
- Managing Issues raised in the Issues Portal resolving under planned TAT.
- Engaging Community Members in the Dtalks Community. Improving Operational Processes and Implementing Operations Automations Activities.
- Managing Space Expansion and Experience Activities Reporting to Stakeholders on a Weekly/ Monthly Basis through MIS Reports
Manager - Operations
Byju's Think and Learn PVT LTD
Bangalore
01.2021 - 03.2022
- Resource Management and allocation to max Utilization.(BYJU’s - Increased Tutor’s utilization from 35% to 70%+)
- Creating Operations System - Establishing new processes to improve productivity, quality and cost-reduction, defining and implementation. (BYJU’s - Increase the Student’s attendance from 20% to 35%-40%)
- Overseeing the leave of all reportees on a monthly basis. Auditing sessions regularly and working closely to ensure the set parameter and the quality are met.
- Owning & executing end-to-end queries and operations internally and cross functionally within TAT. (BYJU’s - Conducting 6000+ sessions per day with the help of Tutors, Tech & Customer Support)
Student Account Manager (Backend Operations
Vedantu Innovations PVT LTD
Bangalore
09.2020 - 12.2021
- Responsible for student hand holding Enrollment & Fulfilling Onboarding checklist.
- Ensuring student Retention and Engagement.
- Checking performance of student internally and externally.
Sales Operations & Marketing
Extramarks Education PVT LTD
Delhi
04.2019 - 02.2020
Education
Bachelor's Degree in Mechanical Engineering -
05.2019
Diploma in Mechanical Engineering -
05.2016
Skills
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Tools as: G-Suite, Google sheets, excel, Tableau, Zoho Work Space, Airtable, Trello, Slack
- Agam, Operational Planning, Customer Relationship Management (CRM), People Management, Communication, Operations Management, Strategic Planning, Process Improvement, Performance evaluation, Process Planning, Team Management, E-Learning
- Revenue Generation
Accomplishments
- 1 month of internship at TATA MOTORS (learned about the safety from fire in vehicles).
- Vocational training at TATA MOTORS in CAB AND COWL assembly section Maintenance
Timeline
Client Success Manager
Fab Hotels
09.2023 - Current
Senior Manager - Operations
Designerrs Academy
03.2023 - 09.2023
Manager - Operations
Byju's Think and Learn PVT LTD
01.2021 - 03.2022
Student Account Manager (Backend Operations
Vedantu Innovations PVT LTD
09.2020 - 12.2021
Sales Operations & Marketing
Extramarks Education PVT LTD
04.2019 - 02.2020
Bachelor's Degree in Mechanical Engineering -
Diploma in Mechanical Engineering -
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