Vijay Kumar
Client Success Operations Manager
Bengaluru
Summary
Results-driven professional with 5+ years of experience in travel and Education, excelling in client success and operations management. Skilled in strategic planning, project management, and data analysis. Known for adaptability, problem-solving, and delivering impactful results in dynamic environments.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Client Success Operations Manager
FabHotels
10.2023 - Current
- Managed daily international travel operations for TITAN, DNA Entertainment, and Accel Partners, ensuring seamless travel logistics and compliance with corporate policies.
- Maintaining a revenue growth of 50-60L monthly
- Developed and implemented strategies to maximize customer satisfaction.
Senior Operations Manager
Designerrs Academy
03.2023 - 09.2023
- Strategizing Managing and Coordinating End-to-End Learning Experience of Retail/Corporate Training Programs as Admin including Front-End and Backend Activities.
- Increased Mentor’s utilization from 35% to 70%+.
Manager - Operations
Byju's Think and Learn PVT LTD
01.2022 - 03.2023
- Owning & executing end-to-end queries and operations internally and cross functionally within TAT. Conducting 6000+ sessions per day with the help of Tutors, Tech & Customer Support)
Student Account Manager
Vedantu Innovations PVT LTD
09.2020 - 12.2021
- Responsible for student hand holding Enrollment & Fulfilling Onboarding checklist
- Implemented SEO strategies that improved website traffic by 30%, enhancing online visibility and positioning the company.
Sales- Operations
Extramarks Education PVT LTD.
04.2019 - 09.2020
- Process optimization (15%): Streamline sales processes and optimize workflows
- Ensuring student Retention and Engagement with 90%.
Education
B.Tech - Mechanical Engineering
KIIT
BHUBANESHWAR 04.2016 - 04.2019
Skills
Strategic Planning
Project Management
Operations Management
Client Success Management
Data Analysis
Team Leadership
Data-Driven Decision Making
Timeline
Client Success Operations Manager
FabHotels
10.2023 - Current
Senior Operations Manager
Designerrs Academy
03.2023 - 09.2023
Manager - Operations
Byju's Think and Learn PVT LTD
01.2022 - 03.2023
Student Account Manager
Vedantu Innovations PVT LTD
09.2020 - 12.2021
Sales- Operations
Extramarks Education PVT LTD.
04.2019 - 09.2020
B.Tech - Mechanical Engineering
KIIT
04.2016 - 04.2019