Vijay Kumar
Jind
Summary
Proven Customer Service Representative at Femmella Fashions India, adept in CRM technologies like Richpanel and possessing exceptional verbal and written communication skills. Excelled in enhancing customer satisfaction and collaborating with teams to boost marketing campaigns. Demonstrated expertise in negotiation and multitasking, significantly improving client engagement and support efficiency.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Femmella Fashions India
Gurgaon
02.2022 - Current
- Handling the queries of the customers regarding their orders and sharing the details of the inquired products via social media platforms, chatbot, emails, whatsapp and calls.
- Helping the operation team in placing the orders, return and exchange.
- Keeping the records of the customers like happy, frustrated, buying preferences, suspected customers etc.
- Knowledge of different CRMs like Richpanel, Bitespeed and Limechat.
- Helping the marketing team to understand the customers needs and preferences.
- Helping the marketing team in running the different campaigns via CRM.
Process Associate
Falcon Force
Gurgaon
09.2021 - 12.2021
- Assist the Walmart store manager in activating the mobile device a customer bought.
- Connecting the store manager with the network service provider.
- Worked for a contract of three months.
Tele Calling Executive
Squadrun Solution Pvt. Ltd.
Delhi
10.2020 - 12.2021
- Worked on the Upstox process.
- Guiding the clients on the process of opening a demat account.
- Helping the clients to use the application.
- explaining to them the benefits and features of the application.
Telesales Executive
Radical minds Pvt. Ltd.
Gurgaon
03.2015 - 11.2016
- Identified customer needs and offered appropriate solutions to meet those needs.
- Upsold additional products or services to existing customers when applicable.
- Maintained a database of prospects and current clients for tracking purposes.
- Followed up on sales leads through outbound calling.
Education
Diploma in Nautical Science - Maritime Studies
Indian Maritime University
Noida07-2014
High School Diploma -
HBSE
Haryana03-2012
Skills
- Product and service solutions
- Positive and professional
- Typing proficiency
- Brand representation
- Team collaboration
- Critical thinking
- Customer consulting
- Shipping procedures
- Verbal and written communication
- Tracking complaints
- Multitasking and organization
- Negotiation strategies
- Live chat support
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Customer Service Representative
Femmella Fashions India
02.2022 - Current
Process Associate
Falcon Force
09.2021 - 12.2021
Tele Calling Executive
Squadrun Solution Pvt. Ltd.
10.2020 - 12.2021
Telesales Executive
Radical minds Pvt. Ltd.
03.2015 - 11.2016
Diploma in Nautical Science - Maritime Studies
Indian Maritime University
High School Diploma -
HBSE
Similar Profiles
MAGESH BABU CMAGESH BABU C
Senior Executive- Merchandising & Order Management at Intimate Fashions India Pvt. LtdSenior Executive- Merchandising & Order Management at Intimate Fashions India Pvt. Ltd
Agnes Raja GeorgeAgnes Raja George
Founder & Managing Director at Pipin Fashions and Retail Pvt Ltd, Brands Retail India Pvt LtdFounder & Managing Director at Pipin Fashions and Retail Pvt Ltd, Brands Retail India Pvt Ltd
SHALINI SSHALINI S
HR - Recruitment at Intimate Fashions India Pvt Ltd ( MAS HOLDINGS )HR - Recruitment at Intimate Fashions India Pvt Ltd ( MAS HOLDINGS )
VINOD JANGRAVINOD JANGRA
Manager at Hero Motors LimitedManager at Hero Motors Limited
Sujata SinghSujata Singh
Assistant Manager at Axis Bank ltdAssistant Manager at Axis Bank ltd