Vijay Kumar
Bangalore
Summary
With over a decade at Alvaria, Inc., I've progressed from Analyst to Manager in Order Management, specializing in Order Management and Saas billing. My core competencies lie in leveraging Software as a Service (SaaS) to drive operational efficiency and in applying financial accounting principles to enhance business analysis. At Alvaria, our mission is to streamline complex processes and deliver value to our clients, and I thrive on contributing to this goal. My expertise in SaaS, combined with a strategic outlook, empowers our team to consistently exceed performance benchmarks and adapt to the dynamic demands of order management.
Overview
14
14
years of professional experience
Work History
Manager - Order Management & Revenue
Alvaria Technologies
Bangalore
02.2014 - Current
- Pilot member in India to handle Order to cash & Cloud Billing process and solely manage all process with respect to New order bookings & Renewal quoting/booking/invoicing, Monthly recurring billings, Effective Service Date tracking, Usage tracking & Invoicing, RMAs, Credit requests, SLA Credits
- Generate invoices for customers based on their actual usage for SaaS products includes Zipwire, CXP, Qivox, Aspect WFM Hosted, Via & Via WFM.
- Generated and presented detailed reports on order metrics, including order volume, delivery performance, returns, and customer satisfaction for senior leadership.
- Collaborated with sales, marketing, finance, and logistics teams to align order management processes with broader business objectives and customer needs.
- Worked closely with the finance department to address billing discrepancies, ensuring timely invoicing and accurate financial reporting for order transactions.
- Conducted performance reviews, identifying areas for development and rewarding high achievers.
- Mentored team members, fostering a collaborative work environment, which led to improved team morale and reduced turnover.
- Implemented training programs, resulting in team efficiency and accuracy in order processing.
- Developed strategies to optimize order flow, reducing processing time while maintaining a high level of order accuracy and customer satisfaction.
- Spearheaded process improvement initiatives that reduced order cycle times and improved order accuracy through automation and workflow optimization.
- Led forecasting efforts based on historical order data, seasonal trends, and sales projections to optimize inventory and workforce planning.
Senior Order Management Analyst
Oracle India Pvt Ltd.
Bangalore
09.2010 - 02.2014
- Booking Orders on Oracle ERP (R12) for both Hardware and License products placed by direct customers, various classes of Partners, Value Added Customers, and Suppliers etc
- Have been a part of the pilot group during the Sun Transition (During the acquisition of Sun Microsystems) in India
- To support minimization of Booking Cycle at OA Department, have worked on reports like Booking Cycle Report, Holds report
- Worked with Defect Directory Team to check the output quality within the Global OA Team
- Based on the knowledge with order booking, was nominated to perform the testing on OPS and XML orders & was also nominated to transition the Global Store order & has given my valuable input for online automation process, which was successful
- Been a part of Quality Check Team and reported out weekly Input Quality reports to higher management and external customers to improvise order submission quality
- Participated in automation of online booking process
Education
BCOM - Accounting And Finance
Kristu Jayanthi College
BangaloreCommerce -
South East Asian Educational Trust
BangaloreSSLC -
Lowry Memorial High School
BangaloreSkills
- Salesforce
- NetSuite
- Oracle Apps 11i/R12
- Cloud usage tracking Platforms: Cassius/Meterworks/Mercury/Infostore
Accomplishments
- Successfully transitioned Order Management & Billing process from US to India and ownership of the process was independently undertaken.
- Based on the knowledge of process was nominated in NetSuite testing and traveled to US. Successfully migrated the process from Oracle ERP to NetSuite with 100% accuracy.
- Initiated Professional Service Application Support (PSAS) Project as an additional task apart from regular job and collected more than 10 million which was ideally stuck in system for years.
- During the merger of Aspect & Noble to Alvaria, played an important role of migrating the process to NetSuite and standardized the process.
- Have been part of SalesForce CPQ testing and provided various process improvement ideas.
- O2C Process Automation
- Billing and Invoicing Process Improvement
- O2C Performance Metrics and Reporting System
- O2C Process Documentation and Standardization
Hobbies and Interests
- Playing Football
- Gym
- Boxing
Timeline
Manager - Order Management & Revenue
Alvaria Technologies
02.2014 - Current
Senior Order Management Analyst
Oracle India Pvt Ltd.
09.2010 - 02.2014
BCOM - Accounting And Finance
Kristu Jayanthi College
Commerce -
South East Asian Educational Trust
SSLC -
Lowry Memorial High School
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