Vijay Kumar

Project: Lumen, Inc. – Monroe, Louisiana (US-based Communications & Data Services Provider)

• Led CI/CD pipeline configuration and migration of legacy on-premises applications to Google Cloud Platform using Cloud Build (GCP native CI/CD tool).
• Automated cloud infrastructure provisioning (VM creation, VPC peering, load balancers) using Terraform, reducing manual effort and deployment time.
• Managed and mentored a global team of 8 members across India and the Philippines, driving productivity and skill development.
• Handled incident management, conducted root cause analysis, and implemented preventive measures to reduce recurrence.
• Monitored and fine-tuned Azure pipeline performance, identifying bottlenecks and improving processing efficiency.
• Prepared and maintained key technical documentation, including application architecture diagrams, process flows, interface details, dependencies, and Disaster Recovery Plans.
• Built and maintained strong client relationships, ensuring effective communication and satisfaction across multiple projects.

Project: CenturyLink, Inc. – Monroe, Louisiana (US-based Global Communications & Data Services Provider)

• Served as Module Lead, managing high-severity production issues to ensure minimal business disruption.
• Provided on-call production support for applications across Unix, Linux, and Windows platforms.
• Guided and mentored junior team members, delivering knowledge transfer sessions on existing systems and processes.
• Led IT operations and application support activities, ensuring system stability and service continuity.
• Performed problem identification and resolution to prevent unplanned outages and maintain uptime.
• Executed rapid restoration of applications during outages, minimizing downtime.
• Managed business and stakeholder communications during releases and critical outages.
• Documented the full lifecycle of incidents, from initial report through troubleshooting, escalation, and resolution.
• Ensured adherence to SLA commitments for all cases handled by the team.

Project: EMAS (Enterprise Midrange Application Services) – AT&T
Supported Wireless, U-verse, LSP, Long Distance (EOD), and DSL applications

• Provided 24×7 on-call production support for applications in UNIX/Oracle environments.
• Scheduled and monitored jobs via CRON and Autosys, including manual execution post-DB recovery.
• Performed sanity checks and validations to ensure system stability after deployments or incidents.
• Resolved tickets escalated from Tier 1 support within agreed SLA timelines.