Seasoned IT professional with 18 years of extensive experience across diverse technologies, roles, and industry verticals.
Proven expertise in Azure Cloud Services (Virtual Machines, Virtual Network, Load Balancers, Traffic Manager, Storage), Google Cloud, Jenkins, Kubernetes, and Terraform in production support and large-scale deployments.
Demonstrated success in leading and mentoring teams while delivering high-quality solutions in mission-critical environments.
Strong track record of client engagement for major U.S. projects, including 1.4 years onsite as Project Coordinator in Denver, CO (Feb 2014 – Apr 2015), ensuring seamless stakeholder communication, progress reporting, and issue resolution.
Adept at managing multiple roles including Azure Lead Engineer, DevOps/Deployment Engineer, Technical Associate, and Module Lead.
Recognized for excellent communication, interpersonal skills, proactive learning, and being a collaborative team player with a commitment to operational excellence and continuous improvement.
Overview
19
19
years of professional experience
4
4
Certifications
Work History
DevOps Lead (Azure/GCP)
IBM India Pvt. Ltd.
06.2015 - 05.2025
Project: Lumen, Inc. – Monroe, Louisiana (US-based Communications & Data Services Provider)
Led CI/CD pipeline configuration and migration of legacy on-premises applications to Google Cloud Platform using Cloud Build (GCP native CI/CD tool).
Automated cloud infrastructure provisioning (VM creation, VPC peering, load balancers) using Terraform, reducing manual effort and deployment time.
Managed and mentored a global team of 8 members across India and the Philippines, driving productivity and skill development.
Handled incident management, conducted root cause analysis, and implemented preventive measures to reduce recurrence.
Monitored and fine-tuned Azure pipeline performance, identifying bottlenecks and improving processing efficiency.
Prepared and maintained key technical documentation, including application architecture diagrams, process flows, interface details, dependencies, and Disaster Recovery Plans.
Built and maintained strong client relationships, ensuring effective communication and satisfaction across multiple projects.
Module Lead
Centurylink India (Formerly Qwest)
11.2010 - 05.2015
Project: CenturyLink, Inc. – Monroe, Louisiana (US-based Global Communications & Data Services Provider)
Served as Module Lead, managing high-severity production issues to ensure minimal business disruption.
Provided on-call production support for applications across Unix, Linux, and Windows platforms.
Guided and mentored junior team members, delivering knowledge transfer sessions on existing systems and processes.
Led IT operations and application support activities, ensuring system stability and service continuity.
Performed problem identification and resolution to prevent unplanned outages and maintain uptime.
Executed rapid restoration of applications during outages, minimizing downtime.
Managed business and stakeholder communications during releases and critical outages.
Documented the full lifecycle of incidents, from initial report through troubleshooting, escalation, and resolution.
Ensured adherence to SLA commitments for all cases handled by the team.
Technical Associate
Tech Mahindra Pvt. Ltd.
11.2006 - 11.2010
Project: EMAS (Enterprise Midrange Application Services) – AT&T Supported Wireless, U-verse, LSP, Long Distance (EOD), and DSL applications
Provided 24×7 on-call production support for applications in UNIX/Oracle environments.
Scheduled and monitored jobs via CRON and Autosys, including manual execution post-DB recovery.
Performed sanity checks and validations to ensure system stability after deployments or incidents.
Resolved tickets escalated from Tier 1 support within agreed SLA timelines.
Education
Master of Science - Computer Science -Software
Kurukshetra University
01.2012
Bachelor of Science - General
Kurukshetra University
01.2006
Skills
DevOps
Certification
Red Hat certified specialist in OpenShift Administration
Senior Lead, Software Architecture (Automation Architect) at Kyndryl India Pvt Ltd (IBM India Pvt. Ltd.)Senior Lead, Software Architecture (Automation Architect) at Kyndryl India Pvt Ltd (IBM India Pvt. Ltd.)