Vijay Kumar

Cloud Support and Production Support Engineer with 6+ years of experience in Azure Cloud, Azure DevOps, Web App Services, SQL, Power BI, ServiceNow, and GitHub. Strong expertise in monitoring, deployment, incident management, L2/L3 support, RCA preparation, and database migration. Experienced in Dynatrace, CI/CD pipelines, and Windows IIS, with a proven track record of improving system reliability and streamlining operations.

• Developed scalable and maintainable code, ensuring long-term stability of the software.
• Integrated new technologies into existing systems, increasing capabilities and improving overall performance.
• Developed reusable components that significantly reduced development effort on multiple projects.
• Implemented effective debugging strategies, resulting in fewer software defects and increased reliability.

Production Support and Maintenance Engineer with one year of experience providing L2 application support in 24/7 environments. Skilled in incident management, monitoring application servers, ticket queues, and daily jobs through automated alarms and ticketing systems. Experienced in resolving issues via SQL queries, static procedures, and shell scripts, as well as handling manual and automated data capture. Adept at client communication, outage management, and disaster recovery (DR) activities. Proven ability to document recurring issue resolutions, drive process improvements, and ensure system reliability while supporting business-critical applications.