Vijay Kumar
System Administrator
Mumbai,MH
Summary
Experienced and detail-oriented IT System Administrator with over 4 years of hands-on experience in managing and supporting enterprise IT infrastructure. Skilled in Windows Server administration, Office 365, Active Directory, networking, and endpoint management. Proficient in using tools like ServiceNow, PowerShell, FortiGate Firewall to ensure system uptime, security, and performance. Demonstrated ability to troubleshoot complex technical issues, manage user access and policies, and support daily IT operations with a focus on reliability and service excellence. Known for delivering prompt technical support and ensuring compliance with organizational IT policies.
Overview
4
4
years of professional experience
2020
2020
years of post-secondary education
3
3
Languages
Work History
System Administrator
CMS IT Services
06.2025 - Current
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Administer and manage Office 365 services, including Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Teams.
- Perform user account creation, license assignment, and group management using the Microsoft 365 admin center.
- Designed and evaluated WAN and LAN connectivity technologies.
- Implement and maintain multi-factor authentication (MFA) and conditional access policies using Azure AD.
- Logged, tracked, and resolved IT service requests and incidents using the ServiceNow ITSM module.
- Monitored and configured basic firewall policies, NAT rules, and interface settings on the FortiGate 100F to ensure secure and stable network connectivity.
IT Engineer
Purple Martini Pvt.Ltd.
09.2022 - 04.2024
- Network Printers Installation and configurations, Outlook configurations and installation.
- Troubleshot complex technical issues, providing timely resolution to minimize disruptions.
- Designed and deployed effective IT solutions for increased productivity and streamlined operations.
- Managed IT projects from inception to completion, ensuring on-time delivery within budget constraints.
- Implemented data backup and recovery procedures, safeguarding critical business information against potential loss.
- Enhanced cybersecurity with the implementation of robust security protocols and risk management practices.
- Established strong vendor relationships for procurement of high-quality hardware and software products at competitive prices.
ICT Engineer
Aura Emanating Teknology Pvt. Ltd.
06.2021 - 10.2022
- Managed vendor relationships, negotiating contracts and ensuring service level agreements (SLAs) were met.
- Collaborated with project managers to align technical solutions with business objectives.
- Provided consulting services to clients, helping them optimize their IT infrastructure and achieve business goals.
- Work on Linux server at NCMRWF(national Centre for medium range weather Forecasting).
- Job monitoring, Job scheduling, Script analysis, data monitoring, discuss with scientists if require.
Education
B.E. - Computer Science Engineering
R.G.P.V. University
Skills
System monitoring
Network troubleshooting
Remote Access
Hardware and software installation
Windows administration
User management
Email administration
Disaster recovery
Firewall configuration
Active directory
VPN configurations
Data backup
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
System Administrator
CMS IT Services
06.2025 - Current
IT Engineer
Purple Martini Pvt.Ltd.
09.2022 - 04.2024
ICT Engineer
Aura Emanating Teknology Pvt. Ltd.
06.2021 - 10.2022
B.E. - Computer Science Engineering
R.G.P.V. University
Language
English
Hindi
Urdu(understand)