Experienced and detail-oriented IT System Administrator with over 4 years of hands-on experience in managing and supporting enterprise IT infrastructure. Skilled in Windows Server administration, Office 365, Active Directory, networking, and endpoint management. Proficient in using tools like ServiceNow, PowerShell, FortiGate Firewall to ensure system uptime, security, and performance. Demonstrated ability to troubleshoot complex technical issues, manage user access and policies, and support daily IT operations with a focus on reliability and service excellence. Known for delivering prompt technical support and ensuring compliance with organizational IT policies.
System monitoring