Summary
Overview
Work History
Education
Skills
Disclaimer
Accomplishments
Interests
Timeline
Generic
VIJAY KUMAR.G

VIJAY KUMAR.G

Supply Chain Management
Bengaluru

Summary

Professional Objective and Summary

Intend to build a successful career in a leading corporate environment with committed & dedicated people, which will help me to explore myself and realize my best potential. Willing to contribute and associate myself as a key player in challenging & creative environment.

  • 20+ Years Experience in various fields of business operations such as Order Management, Supply Chain Management, Pre & Post Sales support, Business Planning, Demand Planning, Margin Optimization & Bid Support, Sales & Marketing, Sales Process Excellence, DSO Management and Customer service support through relevant hands-on experience.
  • Focused, Smart working and team-oriented individual with excellent Communication Skills. Dynamic, self-confident, and energetic professional producing results in terms of Quality and Quantity of the goals set.
  • Collaborative leader partnered with coworkers to promote engaged and empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
  • Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equipped employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
  • Highly skilled and capable of adapting to various roles within the organization offering blend of leadership qualities and strong desire to learn and grow within management environment.

Overview

21
21
years of professional experience
23
23
years of post-secondary education
5
5
Languages

Work History

Manager - Order Management - Diagnostic Imaging

Wipro GE Healthcare Pvt Ltd
Bengaluru
08.2022 - 10.2024
  • Leading Order Management Specialist team for Diagnostic Imaging Business segment for India and South Asia Operations.
  • Maximize performance by monitoring and mentoring team members to meet or exceed target KPI's for all customer Orders through effective Daily Management System and Op Mech strategies.
  • Support Regional team initiatives by proactively engaging with various stake holders like Sales, Regional Commercial Managers, Finance, Projects, Regulatory, Service Installation and Controllership team besides multiple manufacturing sources locally and globally, Logistics and Warehouse teams to ensure clean and timely customer order fulfillment.
  • Act as Single Point of escalation for internal and external customers while driving continuous improvement on Order Management practices.
  • Ensure compliant orders are initialized, Lead times are not violated, timely back ordering actions are completed, execution risks & fulfillment timelines are systematically updated, Inventory is well maintained to meet customer requirements and management revenue commitments.
  • Support development of Data analytics and operating mechanisms to drive improved performance on Backlog order screening and execution, maintain delivery quality, manage aged inventory, Invoicing and Revenue Recognition Metrics
  • Lead Root Cause Analysis on Defects and ensure CAPA (Corrective And Preventive Actions) for issue resolution.
  • Work on Future Strategies to enable sustainable Order Management Operations
  • Accomplished multiple tasks within established timeframes.
  • Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensure commitments to customers with complete fulfillment and high-quality service delivery in compliance with organizational guidelines.

Senior Manager - Execution

Schneider Electric IT Business India Pvt Ltd
Bengaluru
07.2010 - 08.2022
  • Working effectively across functions within the Organization to deliver Pre-Sales & Post-Sales Support to customers and ensure faster fulfillment of Customer orders from Order release till PO closure and manage AR within set DSO Targets
  • Implemented and developed operational standards, policies and procedures.
  • Sales Offer Management and tracking
  • Pre-Bid and Post Bid Support for Margin Optimization and Tendering
  • Customer Order Screening & Acknowledgement for Timely & Clean Order fulfillment
  • Material Planning & Forecasting
  • Revenue Planning & On time fulfillment of Sales Orders
  • AR Management & DSO Control
  • Legal Contract Management
  • Team Management & Operational Excellence
  • Business Analytics & MIS Management
  • Customer Escalation Handling

Department Manager Retail Sales and Operations

Future Value Retail Ltd.
Bengaluru
10.2009 - 07.2010
  • Visual Merchandising
  • New Season Launches and Promotions Management
  • Sales Target Focus
  • Inventory Planning & Timely Indenting
  • Supply Chain Management
  • Customer Satisfaction & After Sales Service Support
  • Team Building & Resource Management
  • Quarterly Stock Take & Shrinkage Control.

Sr. Executive Sales Support & Supply Chain Management

Samsung India Electronics Ltd.
Mangalore
11.2008 - 09.2009
  • Inventory Planning & Timely Indenting though GSCM Portal
  • Branch Sales Support & Order Processing
  • MIS Management

Executive-Marketing & MIS

Videocon Industries Ltd
Mangalore
06.2008 - 11.2008
  • Strengthen BTL marketing activities & Brand Promotion
  • Vendor Management and Margin Optimization
  • Market Survey and Competitor Analysis
  • ISD's Management, Training and Development
  • Marketing MIS Management

Executive-Asst. Product Group Head (Consumer Durables)

Videocon Industries Ltd
Bengaluru
07.2007 - 06.2008
  • Managing New Model Launches
  • Product Development / Training
  • Media Planning
  • Market Survey and Competitor Analysis
  • MIS & Branch Co-Ordination

Sales Support Engineer

Sony India Pvt. Ltd.
Bengaluru
03.2005 - 07.2007
  • After Sales In-house Product Demonstration
  • Product Development / Training
  • Market Survey and Competitor Analysis
  • Online Customer Support & Escalation Handling
  • Customer Care Support

Technical Apprentice Trainee

Bharat Electronics Ltd.
Bengaluru
11.2003 - 11.2004
  • Testing of EVM's & Set Top Boxes
  • MIS Support to Senior Engineer Executives & DGM

Education

Diploma - Electronics & Communication Engineering

M.N. Technical Institute
Bengaluru, India
06.2000 - 06.2023

Skills

  • Business Planning and Operations management

  • Customer Centricity

  • Team Leadership & Workforce Management

  • Process Improvement

  • Business Analytics and MIS Management

  • Cross-functional team management

  • Inventory Management

  • Vendor Management

  • Change Management

  • Excellent & Effective communication

  • Teamwork and collaboration

Disclaimer

I solemnly declare that all the above-mentioned information is true as per my knowledge and faith.

Accomplishments

GE Healthcare Pvt Ltd

1. Apr'2024 - Extra Mile Support - East Region

  • Awarded Extra Mile support from East Region for Business drive and support towards achieving the revenue targets.

2. Aug'2023 - Impact Award - Deliver with Focus

  • Reduced 8-10 man hours per week by Digitization and team restructuring initiatives resulting in higher productivity and better work life balance.


Schneider Electric IT Business India Pvt Ltd

1. 2020 & 2021 - High Performer Ratings and Retention Bonus

Award

  • Was rated High Performer for overall contribution towards Service Sales Business Growth for continuous 2 years along with additional Retention Bonus Cash Award in Apr'2022.

2. 2017 - Extra Mile Achiever

  • Award received for implementation of 3rd Party tool to track and monitor Customer Order status from Order receipt till Invoicing. Increased productivity and Invoicing turn around time by reducing 12-15 man hours per week. It also reduced the Invoice submission time resulting in DSO reduction.

3. 2011 - Award of Excellence

  • Award Received for contribution towards Customer Satisfaction and Service Revenue Growth

Interests

Financial Literacy

Travelling & Exploring Food

Cricket

Solo Driving

Timeline

Manager - Order Management - Diagnostic Imaging

Wipro GE Healthcare Pvt Ltd
08.2022 - 10.2024

Senior Manager - Execution

Schneider Electric IT Business India Pvt Ltd
07.2010 - 08.2022

Department Manager Retail Sales and Operations

Future Value Retail Ltd.
10.2009 - 07.2010

Sr. Executive Sales Support & Supply Chain Management

Samsung India Electronics Ltd.
11.2008 - 09.2009

Executive-Marketing & MIS

Videocon Industries Ltd
06.2008 - 11.2008

Executive-Asst. Product Group Head (Consumer Durables)

Videocon Industries Ltd
07.2007 - 06.2008

Sales Support Engineer

Sony India Pvt. Ltd.
03.2005 - 07.2007

Technical Apprentice Trainee

Bharat Electronics Ltd.
11.2003 - 11.2004

Diploma - Electronics & Communication Engineering

M.N. Technical Institute
06.2000 - 06.2023
VIJAY KUMAR.GSupply Chain Management