Vijay Kumar Kamat
Summary
Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Customer-oriented sales professional with 12 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
15
15
years of professional experience
Work History
Retail Sales Associate
Samsung India electronics lts
09.2012 - Current
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
- Operated point-of-sale systems accurately to process payments from customers.
- Handled customer complaints in a professional manner.
- Offered suggestions for additional items that may be of interest to customers.
- Promoted special offers and discounts to encourage additional purchases.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Used product knowledge to suggest items to match client needs.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Answered questions about current promotions and resolved issues according to store policies.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Cross-sold products to boost overall sales purchases.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Maintained records related to sales for store management.
- Product finance and scheme and Emi offer.
Event Coordinator
Moonlight
05.2010 - 05.2012
- Developed event themes and concepts to ensure successful execution of events.
- Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
- Coordinated with internal teams to ensure timely delivery of products and services for events.
- Planned various activities such as seminars, workshops or conferences related to the event theme or topic area.
Education
Bachelor of Commerce - Accounting And Finance
Delhi University
Moti Bagh06-2012
Skills
- Money Handling
- Order Processing
- Regulatory Compliance
- Customer Service
- Display Setup
- Product Merchandising
- Upselling strategies
- Product Recommendations
- Point of sale systems
- Customer Needs Assessment
- Product Demonstrations
- Sales expertise
- Promotional Events
- Stocking and Receiving
- Phone Etiquette
- Sales goal achievement
- Transaction Processing
- POS system operations
- Retail merchandising expertise
- Teamwork and Collaboration
- Retail Store Operations
- Customer Assistance
- Teamwork
- Customer Engagement
- Product Knowledge
- Retail Sales
- Merchandise Display
- POS System Operation
- Time Management
- Positive and professional
- Product Promotions
- Relationship Building
Languages
English
Upper Intermediate
B2
Hindi
Advanced
C1
Timeline
Retail Sales Associate
Samsung India electronics lts
09.2012 - Current
Event Coordinator
Moonlight
05.2010 - 05.2012
Bachelor of Commerce - Accounting And Finance
Delhi University