Vijay Kumar Pasala

• Individual contributor as Fraud analyst.
• Monitor real time queues and identify high risk transactions within the business portfolio.
• Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks.
• Identify fraudulent transactions and cancel them from further processing.
• Resolve queued transactions within the service level agreements to reduce potential revenue losses.
• Identify system improvements to prevent fraudulent activities.
• Recommend anti-fraud processes for changing transaction patterns and trends.
• Recommend new software tools used for fraud detection, prevention and reporting activities.
• Generate suspicious activity reports and risk management reports for Managers.
• Investigating the transactions in the given SLA and maintained 100% accuracy

SOuLPRO INFOLOGIX Private Limited.

Feb 21,2020 to Oct 28,2020

Roles and Responsibilities.

• Engaged potential customers to explain health insurance plans and assess needs.
• Pitched policy benefits, coverage details, and premium options effectively.
• Resolved customer inquiries while providing accurate information.
• Conducted regular follow-ups with prospects to achieve sales targets and adhere to IRDAI guidelines.
• Validated forms and verified KYC and health-related documents.
• Accurately entered details and processed policies in the system.

• Ability to handle confidential information professionally
• Providing answers to queries which arise relating to loans and marking limits.
• Ability to Work effectively with external customers to build strong relationship.
• Providing transaction information of customer needs
• Maintaining the customers accounts professionally
• Raise discrepancies to customers and liaise for resolution.
• Ensure consistency of documents/clauses/details.
• Completing the call in given SLA
• I been awarded as a best employer of the quarter
• Awarded as employer of the month several times.
• I been awarded has a phone banking officer for consistent excellence