VIJAY KUMAR PERUSOMALA

• I started my fresh career in the banking industry again with a big challenge, and I began on a good note at HDFC Bank Ltd.
• My role is defined as an Operations role as a Teller (Customer Care Executive).
• This job description is not only related to the cash counter, but we are the starting step of the bank process and the ending part from the customer’s point of view.
• Cash in follow and out follow, online transactions like NEFT, RTGS, Deal Pro, Salary Upload, Bulk NEFT, and various remitting methods of fund transactions.
• Cross-selling all products, trying to achieve our small targets, and being willing to learn more about various investment plans for the customers.
• Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and the opening and closing of accounts.
• Identify customer needs, provide information on new products and services, and direct customers to branch representatives as needed
• Reconcile cash drawers at the end of your shift, count and package coins and currency, and turn in any excess or damaged currency to the head teller.
• Track, record, report, and store transactional information, and special requests.
• Provide a high level of customer service, offering answers and assistance with a smile

• Management recognized my previous experience and picked me to work as a Liver Transplant Project Coordinator within the hospital (organ donations, Jeevan Dhaan, etc.).
• The job role was to oversee the diagnosis and counsel patient family members for organ donation within the legal protocols designed by organizations in accordance with state government rules.
• Subject to the LDLT process, the presentation was given to the Internal Committee and the Liver Transplant Surgeons team regarding the case presentation.
• Thereafter, the revenue for the company is my concern, getting it from the patient and handling it on the company's behalf in a proper way while managing with teamwork.

• Joined the Kamineni group as a front office executive in administration.
• Management recognized my performance and allowed me to pick other activities while working as a Transplant Coordinator within the hospital, such as organ donations, Jeevan Dhaan, etc.
• In this course, I was appreciated and awarded for successfully running these projects with my spontaneous presence and the knowledge that I developed while I was working.
• Lastly, my last role was as a Lead (Shift Coordinator), taking care of my team members, collaborating, driving initiatives, and managing the workload.

Rewards while at Kamineni:

• Certified For Jeevan Organ Transplantation as Coordinator (Transplantation activities).
• Certified for participating in the 29th ISOT - Indian Society of Organ Transplantation in 2018.
• Recognized by the Mohan Foundation, the 12th NATCO - National Annual Transplant Coordinators Conference was conducted in December 2019 at IIM Ahmedabad.

• My core responsibilities were to recruit advisors and train them to perform daily activities, and to accomplish my monthly targets as part of my job description.
• To explain to clients regarding insurance and those benefits only.
• Recruiting agents or advisors and generating potential clients through them to achieve my targets.
• Relatively, the projects that the company tries to promote newly require me to finish them by understanding and then converting them into leads, finally.
• The supporting teamwork that I have built up with them could subsequently convert it to accomplish my targets, which were given to me.
• Maintain timely MIS and database reflecting the trends and developments of complete operations for strategic review, to enhance efficiency, preparing and furnishing monthly and quarterly service reports to the customer.

• My core responsibilities were B2B services.
• I learned a lot.
• Client interaction.
• Negotiations
• Explaining the details and other content.
• Problem solving.
• Persuasion techniques.
• Projects Sales & Marketing: 'iCloud' was the technical project that was innovatively started up by a startup company.
• I had to technically prove the project, which could initially reduce the electricity bills.
• And it was technically proven and had few orders regarding the purchasing part, with the dual role of marketing and sales subsequently being handled.