Vijay Kumar R
Senior Specialist - Operations
Bengaluru
Summary
Dynamic operations specialist with a proven track record at Medusind Solutions, adept at driving process improvements and enhancing team collaboration. Skilled in data analysis and innovation management, I successfully implemented strategies that boosted productivity and client satisfaction, while fostering strong relationships and achieving ambitious operational goals.
Overview
6
6
years of professional experience
Work History
Senior Specialist - Operations
Medusind Solutions India Pvt Ltd
Bengaluru
08.2023 - Current
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
- Enhanced team productivity by implementing efficient project management strategies.
- Implemented robust data analysis practices to guide decision-making, enhancing product relevance and customer satisfaction.
- Maintained database systems to track and analyze operational data.
Analyst - AR
Starmark Software Pvt Ltd
05.2022 - 05.2023
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
Senior AR Caller
Tharworx India Pvt Ltd
08.2020 - 05.2022
- Analyzed complex claim issues and collaborated with cross-functional teams to resolve disputes efficiently.
- Developed strong relationships with insurance providers, resulting in faster claims resolution and increased payment rates.
- Streamlined the AR calling process by creating a prioritized list of high-value accounts to focus on for maximum revenue impact.
- Trained new AR callers, sharing best practices and fostering a collaborative team environment for continuous improvement.
- Assisted in the development of departmental policies and procedures aimed at increasing efficiency within the AR calling team.
- Reduced aged receivables significantly by proactively identifying trends and addressing potential barriers to payment collections.
- Maintained detailed records of all communications with clients and insurance carriers, ensuring accurate tracking of account progress toward resolution.
AR Executive
Omega Healthcare Management Services Private
03.2019 - 07.2020
- Improved AR collections by implementing efficient follow-up processes and maintaining strong client relationships.
- Maintained accurate customer records, including contact information, credit limits, and payment terms, facilitating effective communication and negotiation efforts.
- Facilitated interdepartmental collaboration on projects related to improving overall financial operations efficiency within the organization''s revenue cycle processes.
- Conducted regular analyses of aged receivables to identify areas requiring targeted collection efforts or adjustments in credit policies for optimal results.
Education
PGP in Data Science - MITX Data Science
Intellipaat
Bengaluru, India 04.2001 -
Bachelor of Science - Information Technology
Garden City University
Bengaluru, India 04.2001 -
Skills
- Innovation management
- Root-cause analysis
- Team collaboration
- Continuous improvement
- Process analysis
- Data analysis
- Process improvement
- Business development
- Machine learning
- Python programming
- SQL databases
- R programming
- Data screening
- BI tools expertise
- Data science research methods
Timeline
Senior Specialist - Operations
Medusind Solutions India Pvt Ltd
08.2023 - Current
Analyst - AR
Starmark Software Pvt Ltd
05.2022 - 05.2023
Senior AR Caller
Tharworx India Pvt Ltd
08.2020 - 05.2022
AR Executive
Omega Healthcare Management Services Private
03.2019 - 07.2020
PGP in Data Science - MITX Data Science
Intellipaat
04.2001 -
Bachelor of Science - Information Technology
Garden City University
04.2001 -
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