Vijay Kumar SK
Bangalore
Summary
Experienced Supply Chain and Business Operations Professional with extensive expertise in parts planning, process optimization, and team management. Skilled in providing technical support, troubleshooting, and coordinating with global teams to enhance operational efficiency. Proven ability to drive successful project outcomes while improving customer satisfaction and delivering on key performance indicators. Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead - Business Operations Professional (Supply Chain & Parts Planning)
IBM India Pvt Ltd
01.2022 - Current
- Managed parts planning and end-to-end supply chain operations, ensuring timely troubleshooting and issue resolution for IBM hardware/software products
- Collaborated with global teams and suppliers to optimize distribution and logistics, reducing turnaround time and operational costs
- Improved process efficiency through workflow optimization, reducing redundant steps and improving service delivery
- Provided leadership in customer relations, managing escalations and enhancing customer satisfaction
DATA SPECIALIST / NPI ANALYST / SUPPLY CHAIN PROFESSIONAL
IBM India Pvt Ltd
01.2018 - 01.2022
- Manage the end-to-end supply chain, including product manufacturing, procurement, distribution, and logistics
- Work with teams across the supply chain to improve speed, reduce costs, and enhance client satisfaction
- Collaborate with manufacturers, suppliers, and third-party providers to ensure smooth operations
- Handle data integration and optimization for structured/unstructured data, including database design and data migration
- Provide operational support, including financial performance reviews, budget management, and performance analysis
- Analyze and improve business processes, ensuring quality and client satisfaction
- Work with global teams to develop standard processes and deliverables
REMOTE TECHNICAL SUPPORT, ADMIN BUSINESS ASSOCIATE
IBM India Pvt Ltd
05.2014 - 01.2018
- Technical Support Specialist
- Help customers remotely with issues related to IBM hardware and software
- Solve problems by checking system logs and identifying errors
- Provide fixes for known issues and work with teams to address any new defects
- Answer customer questions about how to install, configure, and use products
- Collaborate with other teams globally to resolve issues quickly
- Keep up-to-date with certifications to ensure knowledge of IBM products
- Finance & Accounting Associate
- Handle daily accounting tasks, making sure all transactions are accurate and on time
- Improve financial processes to help the business run more smoothly
- Ensure that all work follows company rules and guidelines
- Work with clients to resolve any issues and provide excellent service
Service Planning Representative
IBM Daksh Ltd
05.2013 - 05.2014
- Developed service delivery plans, including parts planning and education for multiple regions
- Tracked product support performances (hardware/software), ensuring alignment with brand objectives
- Identified and resolved service delivery weaknesses, improving overall service quality
- Product Support Specialist
- Collect regional needs and check that service plans are ready, including parts and training
- Set cost estimates to help with pricing and predict revenue for hardware and software products
- Track product support performance, including warranties and service revenue
- Identify and fix issues in service delivery, like missing skills or tools
- Work with global teams and vendors to ensure products are supported properly
- Monitor results and share best practices to improve service
Associate
Wipro InfoTech Ltd
05.2009 - 04.2013
- Managed escalations and trained new team members on RMA processes
- Streamlined processes for IBM, Hitachi, and SUN, ensuring smooth operation without escalations
- Managed enterprise services through M/S Pooja, with a clear understanding of RMA (Return Material Authorization) processes for platforms, storage, network, and security
- Handled escalations both individually and for the team, ensuring smooth issue resolution
- Trained new team members on RMA processes, including IBM, Hitachi, SUN (IBIS portal), EMC, and NetApp TPM
- Maintained RMA reports, tracking daily raised RMAs, and ensured all team members were familiar with each principle's RMA processes
- Streamlined IBM and Hitachi processes, minimizing escalations, and documented processes for future team members
Education
Diploma in Mechanical Engineering -
Acharya Patashala Polytechnic
Bachelor of Technology (BTech) - Mechanical Engineering
Nobile College of Engineering
Bachelor Of Engineering - BTECH IN MECHANICAL ENGINEERING
NOBILE COLLEGE OF ENGINEERING
Diploma of Higher Education - DIPLOMA IN MECHANICAL ENGINEERING
Acharya Patashala polytechnic
01.2005
PUC - PCMB
B E S COLLEGE
04.2001
SSLC -
OUR LADY OF FATIMA
04.1999
Skills
- Supply Chain Management
- Order Management
- Vendor Relations & Coordination
- Inventory & Parts Planning
- Technical Support (Hardware/Software)
- Project & Operations Management
- Team Leadership & Training
- Problem-Solving & Conflict Resolution
- Data Analysis & Reporting
- Process Optimization
- Inventory purchasing
- Demand forecast
- Process Documentation
- Logistics Management
- Cost Reduction
- Facilities Management
- Forecasting and Demand Planning
- Forecasting
- Time Management
- Team Leadership
- Inventory Tracking and Management
- Inventory Management
Certification
Supply Chain Management Certification
Accomplishments
- Streamlined workflow by consolidating lengthy processes, improving efficiency and reducing errors.
- Led initiatives that improved customer satisfaction and minimized service escalations.
Personal Information
- Date of Birth: 11/30/83
- Gender: Male
Hobbies and Interests
- Volunteering
- Travelling
- Trekking
- Reading
- Listening Music
- Playing cricket
Additionalinformation
Renukamma, Kanthappa. S
Timeline
Lead - Business Operations Professional (Supply Chain & Parts Planning)
IBM India Pvt Ltd
01.2022 - Current
DATA SPECIALIST / NPI ANALYST / SUPPLY CHAIN PROFESSIONAL
IBM India Pvt Ltd
01.2018 - 01.2022
REMOTE TECHNICAL SUPPORT, ADMIN BUSINESS ASSOCIATE
IBM India Pvt Ltd
05.2014 - 01.2018
Service Planning Representative
IBM Daksh Ltd
05.2013 - 05.2014
Associate
Wipro InfoTech Ltd
05.2009 - 04.2013
Bachelor of Technology (BTech) - Mechanical Engineering
Nobile College of Engineering
Bachelor Of Engineering - BTECH IN MECHANICAL ENGINEERING
NOBILE COLLEGE OF ENGINEERING
Diploma of Higher Education - DIPLOMA IN MECHANICAL ENGINEERING
Acharya Patashala polytechnic
PUC - PCMB
B E S COLLEGE
SSLC -
OUR LADY OF FATIMA
Diploma in Mechanical Engineering -
Acharya Patashala Polytechnic
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