Vijay Kundalwal
MIS And Reporting Analyst
New Delhi
Summary
Highly skilled Workforce Management (WFM) Analyst with over 5 years of experience specializing in forecasting, scheduling, and MIS reporting. Proficient in analyzing workforce trends, creating accurate demand forecasts, optimizing schedules, and providing actionable insights through reporting. Adept at using data-driven approaches to enhance operational efficiency, improve service levels, and automate reporting processes. Proven track record of achieving staffing optimization, improving resource utilization, and meeting key performance metrics.
Overview
7
7
years of professional experience
Work History
Sr. MIS Executive
Teleperformance Pvt. Ltd.
Gurgaon
01.2023 - Current
- Lead the demand forecasting process by analyzing historical data, trends, and seasonality, ensuring accurate staffing requirements for various business units.
- Develop and optimize agent schedules based on forecasted data, ensuring efficient resource utilization and alignment with business objectives.
- Monitor real-time adherence (RTA) and adjust workforce planning as necessary to meet service level agreements (SLAs), and key performance indicators (KPIs).
- Design and automate daily, weekly, and monthly MIS reports, providing leadership with timely insights on agent performance, productivity, and service-level achievements.
- Collaborate with operations, HR, and other business teams to align staffing requirements with business needs, optimizing workforce allocation.
- Act as the point of escalation for any workforce-related issues, and implement corrective actions to resolve scheduling conflicts and performance gaps.
MIS Executive
Arctern Healthcare Pvt. Ltd.
Gurgaon
05.2021 - 11.2022
- Managed the preparation and maintenance of daily, weekly, and monthly compliance and performance reports
- Conducted deep-dive analysis of performance trends, providing actionable insights to senior management
- Supported reporting managers in designing and optimizing business reporting templates and dashboards
- Assisted with budget vs actual monitoring, conducting variance analysis and recommending corrective actions
- Coordinated with multiple teams to close open reporting requirements and ensure smooth data flow
WFM/Real-Time Analytics
Teleperformance Pvt. Ltd.
Gurgaon
12.2017 - 05.2021
- Managed productivity dashboards, attendance sheets, and worked on real-time reports based on business needs. Targets were met throughout the day.
- Supported the forecasting team by providing real-time data updates and assisting with trend analysis to fine-tune workforce plans.
- Generated daily MIS reports covering key metrics such as attendance, service levels, agent performance, and forecast accuracy.
- Assisted in the automation of various reporting processes using Excel macros and VBA, reducing manual reporting time, and improving accuracy.
- Provided operational support and assisted management in identifying workforce gaps, recommending solutions for optimization.
Education
MBA - Finance
NIMS University
Jaipur, RajasthanGraduation -
Delhi University
Skills
KEY SKILLS
- Workforce Management
- Demand Forecasting and Analysis
- Scheduling and Shift Planning
- Real-Time Adherence (RTA) Monitoring
- Staff Utilization and Resource Allocation
- Capacity Planning and Workforce Optimization
- MIS Reporting and Analytics
- Advanced Excel (Pivot Tables, VLOOKUP, IF Statements)
- KPI and SLA Reporting
- Trend Analysis and Variance Reporting
- Reporting, Automation, & Dashboard Design
- Data Visualization (Power BI, Tableau)
- Process Optimization
- Workforce Data Analysis and Reporting
- Process Automation (VBA, Macros)
- Continuous Improvement Initiatives
- Reporting Template and Dashboard Creation
- Performance Monitoring & Insights
- Project Management and Communication
- Cross-functional team collaboration
- SOP Creation and Documentation
- Escalation and Issue Resolution
- Strong verbal and written communication
Timeline
Sr. MIS Executive
Teleperformance Pvt. Ltd.
01.2023 - Current
MIS Executive
Arctern Healthcare Pvt. Ltd.
05.2021 - 11.2022
WFM/Real-Time Analytics
Teleperformance Pvt. Ltd.
12.2017 - 05.2021
MBA - Finance
NIMS University
Graduation -
Delhi University
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