VIJAY KURIYAN GEORGE
Hyderabad
Summary
Visionary talent delivery strategist with 16+ years of exemplary performance driving multimillion-dollar portfolios and orchestrating high-impact recruitment solutions in demanding global environments. Distinguished track record of exceeding contract KPIs, cultivating strategic client partnerships, and transforming operational processes to maximize efficiency. Adept at navigating ambiguity and championing cross-functional collaboration in complex stakeholder ecosystems. Passionate, results-driven leader who excels at building high-performing teams while maintaining unwavering client focus and commercial acumen.
Overview
21
21
years of professional experience
Work History
Assistant Vice President
MindMap Learning LLP
10.2015 - Current
- Spearheaded an innovative Source-Hire-Train-Deploy recruitment model, delivering exceptional 90% deployment throughput for premium clients
- Orchestrated multi-channel talent acquisition strategies, ensuring continuous pipeline of high-caliber candidates
- Architected comprehensive training initiatives across domain, technical, and soft skills realms, propelling candidates to exceed client expectations
- Served as strategic escalation point for clients, swiftly resolving operational challenges and transforming potential issues into partnership opportunities
- Championed a high-performing $2 million portfolio, consistently surpassing budget targets while maximizing resource utilization
- Crafted forward-looking delivery strategies precisely aligned with client forecasting, ensuring optimal resource deployment
- Conducted penetrating analyses of recruitment services costs, uncovering strategic opportunities for quality enhancement and productivity gains
- Engineered sophisticated reporting frameworks, driving data-informed decision-making and performance transparency
- Cultivated elite client relationships, consistently generating exceptional satisfaction metrics and fostering long-term strategic partnerships
- Transformed client processes through strategic refinement, dramatically enhancing workflow efficiency and operational excellence
- Leveraged strategic connections with industry influencers, government entities, and professional networks to amplify market intelligence
- Deftly resolved complex commercial and contractual challenges, ensuring seamless alignment with corporate governance frameworks
- Inspired and directed high-performing cross-functional teams, fostering a culture of excellence and continuous achievement
- Delivered transformative coaching and mentorship, empowering team members to maximize their potential and exceed performance expectations
- Pioneered strategic talent development initiatives, precisely aligned with personal growth trajectories and organizational imperatives
- Engineered vibrant, collaborative work environments through compelling communication strategies and constructive performance dialogue
- Pioneered the development of cutting-edge operational infrastructure, dramatically enhancing service delivery capabilities
- Implemented robust financial governance frameworks in perfect harmony with corporate policies and compliance requirements
- Masterfully orchestrated complex project portfolios, ensuring flawless client account management and service continuity
- Championed digital transformation initiatives that revolutionized service delivery models and client experience
- Pioneered innovative learning content development using the ADDIE model, delivering unparalleled learning effectiveness and engagement
- Orchestrated the synergistic collaboration of content specialists, instructional designers, and developers to create compelling learning experiences
- Spearheaded prestigious corporate CSR skilling programs, delivering comprehensive end-to-end solutions from sourcing through placement
- Consistently achieved stellar NPS scores of 9/10 across learning and development initiatives, setting new benchmarks for client satisfaction
Specialist, Tactical Operation Centre (TOC)
GE Global Servicing
01.2008 - 06.2014
- Transformed analyst team performance through strategic leadership and targeted skill development initiatives
- Engineered precision-focused process training programs, leveraging the Kirkpatrick Model to maximize effectiveness
- Served as strategic liaison for US stakeholders, deftly navigating complex client challenges and service disruptions
- Revolutionized client reporting capabilities, dramatically enhancing business intelligence and performance transparency
- Spearheaded mission-critical process innovation initiatives, generating substantial efficiency gains through strategic automation
- Twice honored with prestigious 'Operations Excellence Award' for exceptional performance leadership
Subject Matter Expert
GE Consumer Finance Servicing
06.2004 - 10.2007
- Designed and executed comprehensive onboarding strategies for successive cohorts, ensuring seamless knowledge transfer
- Delivered transformative mentorship to new associates, strategically accelerating productivity and performance metrics
- Implemented robust performance management frameworks, establishing clear standards and accountability mechanisms
- Crafted sophisticated customer service excellence programs and conflict resolution methodologies
- Consistently recognized as performance exemplar, garnering multiple client commendations for exceptional results
Education
MBA - Post Graduate Program in Management (HR)
Symbiosis Institute of Management Studies
01.2015
BA - Political Science (Hons)
St. Xavier's College
01.2004
Skills
- Strategic Partnership
- Client Experience Excellence
- P&L Optimization
- Revenue Growth
- Talent Acquisition Strategy
- Pipeline Development
- Stakeholder Engagement
- Relationship Cultivation
- Process Transformation
- Operational Innovation
- Team Leadership
- Performance Acceleration
- Strategic Problem Resolution
- Decision Architecture
- Project Orchestration
- Digital Transformation
- Microsoft Office Suite
- Excel
- Word
- PowerPoint
- Access
- Project Management Platforms
- Jira
- Zoho
- Airtable
- Automation Ecosystems
- Automation Anywhere
- Advanced Data Analytics
- Strategic trend analysis
- Performance optimization
- Learning Management Systems
- VLearn
- ILearn
Websites
Languages
Hindi
English
Malayalam
Bangla
Timeline
Assistant Vice President
MindMap Learning LLP
10.2015 - Current
Specialist, Tactical Operation Centre (TOC)
GE Global Servicing
01.2008 - 06.2014
Subject Matter Expert
GE Consumer Finance Servicing
06.2004 - 10.2007
BA - Political Science (Hons)
St. Xavier's College
MBA - Post Graduate Program in Management (HR)
Symbiosis Institute of Management Studies
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