Vijay Laxmi Arup Mitra
Bangalore
Summary
A dynamic and skilled professional with over 8 years of experience across various domains. Proven track record of success in any role. Effective communicator with excellent relationship building and interpersonal skills. Ability to connect with others and thrive in collaborative environments. Actively seeking a position to leverage expertise and contribute as a valuable asset to the organization.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Digital Content Creator
Freelancer
05.2016 - 12.2024
- Content Creation: Developed original content, including blog posts, social media graphics, videos, infographics, and other multimedia formats to engage our audience across various platforms (e.g., website, social media, email, YouTube, etc.).
- Designing Business Posters, Flyers. Logos and Business cards using Canva.
- Trend Analysis: Upgraded with the latest digital marketing trends, tools, and best practices to continuously improve content strategies and maintain industry relevance.
- Intermediate knowledge in Video Editing. Edited more than 50 videos using Inshot video editor.
- Used various market research tools and techniques to gather, analyze and interpret data.
- Conducted primary and secondary research to better understand customer needs and behaviors.
Admission Officer
Vydehi School of Excellence
01.2015 - 04.2016
- Handling end to end admission process
- Maintaining more than 3K student's records
- Maintaining all the student's admission documents
- Increased application numbers by developing and implementing targeted recruitment strategies.
- Effectively communicating with the parents, demonstrating strong Organizational skills, giving them thorough information about the school, facilities, fee structure, a comparative study of different boards, to convince the parents about the vision and ideology of the school followed by a campus tour and thereby helping the parent in taking a correct decision for their child with complete Admission formalities
- Replying to the mails for admissions, Follow-up mails and any other mail for correspondence on a daily basis
- Co-coordinating with all the departments in terms of admission
- Resolving parents issues with the help of management
- Complaints and Grievances of the Existing parents and Liaisoning with the principal or any other department to resolve their issues
- Arranging orientation program, educational workshop and graduation programs for students
- Giving inputs on the literature required for the Brochures/Leaflets/Website etc
- Providing support to prepare admission related presentation
- Developing innovation communication strategies, recruitment strategies, enhancement strategies and enrolment plans in coordination with senior management to attract and enroll more students
- Participation in all recruitment events, open house, school fairs or expos, information sessions, school visits and off campus events
- An effective participation and helping out in arrangements for any cultural, sports events in the school/farewells of the staff etc.
- Maintaining a database of students, telephone logs, parents feed backs in order to generate students reports for management whenever required
- Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
- Collaborated with marketing teams to create promotional materials that highlighted the strengths of the school programs offered.
- Providing support and giving process training to the new joiners
Recruitment Accounts Manager
Synthesis Inc.
08.2010 - 08.2011
- Handling all kinds of IT and Non-IT requirements
- Sourcing CVs by various means like Job Portals, social media like LinkedIn Job postings, Referrals, Head Hunting and Existing Database
- Handling the Complete Life Cycle of Recruitment (Screening resumes, Initial interviewing, sourcing, screening & identifying the most qualified candidates for various clients
- Utilizing the Job Portals such as Naukri, Monster,Times jobs, Jobs ahead etc.
- Handling a team of 5 members.
- Short-listing prospective candidates for the client interview
- Keeping records of all candidates and following up the selected candidates
- Maintaining the database for Recruitment process
- Prepared the material for job posting for respective openings on job portals
- Negotiate salary with applicant while balancing the clients offered compensation package
- Coordinating Technical tests & Interviews, Closing of offers and finally joining of candidates
- Handling different industry client
- Understanding client requirement and providing service accordingly
- Strengthened relationships with key clients, leading to increased repeat business.
- Increasing Company business by getting more business from clients
- Client Lists - Accenture, Volvo, GE, Total Environment, Kristal Group, Indigo Airlines, Kingfisher Airlines, India Telecom Infra Ltd, TUV SUD South Asia, Snap Fitness, Rhodes India private ltd, Snecma, HAL Aerospace Pvt Ltd, Royal Orchid, Nordson Corporation, Accenture etc
- Industry Knowledge - Hospitality, Manufacturing, Ites, Automotive, Real Estate, Telecom, Fitness, Advertising, Education, Machinery and It
Senior Customer Service Associate
First Source Solutions Pvt. Ltd.
01.2006 - 04.2010
- Daily review and maintenance of renewal reports for Lloyds TSB (includes Branches and Central Mortgage Office) to identify accounts for renewal
- Under general supervision, performing scrutiny for mortgage cases in accordance with company policies, procedures and customer service standards
- Prepare and send renewal documents
- Process discharges of customer collateral especially those of mortgages
- Perform other related duties as assigned, like giving floor support related to products to the new joiners.
- Took initiative to do extra work as per the operations team requirement.
- Awarded many times for Fraud Detection.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Identified and resolved discrepancies and errors in customer accounts.
EDP Officer and Computer Faculty
CMCE College
04.2004 - 12.2005
- Managing the administration of the college at the branch level
- To manage the front office & Customer Relationship
- Coordinate & plan on matters relating to customer flow - anticipate peak & off-peak times & be equipped to manage both courteously & professionally
- Worked as an Academic Coordinator and taking care of the admissions
- Handling end to end admission process
- Maintaining student's records
- Maintaining all the student's admission documents
- Maintaining college student register
- Effectively communicating with the parents giving them a thorough information about different courses thereby helping the parent in taking a correct decision for their child with complete Admission formalities
- Replying to the mails for admissions, Follow-up mails and any other mail for correspondence on a daily basis
- Co-coordinating with all the departments in terms of admissions
- Conducted regular reviews of operations and identified areas for improvement.
- Resolving parents issues with the help of management
Education
B.Ed - Education
Kurukshetra University
Haryana 07.2012 - 06.2013
Diploma - Educational Administration and Management
Asian College of Teacher's
Bangalore 05.2016 - 11.2016
Diploma - Software Management
Aptech Computers
Bokaro Steel City 09.2003 - 09.2004
Bachelor of Arts - Public Administration
IGNOU
New Delhi 12.1999 - 12.2002
Class 12th -
Central Board of Secondary Education
Bokaro Steel City, Jharkhand 04.1997 - 03.1998
Class 10th -
Central Board of Secondary Education
Bokaro Steel City, Jharkhand 04.1995 - 03.1996
Skills
- Communication
- Leadership
- Documentation
- Time Management
- Planning & Execution
- Computer Skills
- Using Google Workspace tools
- Deadline Orientation
- Active listening
- MS Excel
- Adaptability
- Team Handling
- Sourcing
- Working under pressure
- Decision Making
- Administrative skills
Extra Curricular Activities And Achievements
- Active participation in all CSR activities.
- Worked as an off-role process trainer.
- Got best employee award of the month.
- Received a lot of appreciation from the client side for the successful completion of assigned work.
- Received appreciation directly from the director of the school for extraordinary work in terms of admissions.
- Organized and participated in on and off campus events.
Disclaimer
The above data is true to the best of my knowledge and belief.
Personal Information
- Location Preference: Bangalore
- Marital Status: Married
Timeline
Digital Content Creator
Freelancer
05.2016 - 12.2024
Diploma - Educational Administration and Management
Asian College of Teacher's
05.2016 - 11.2016
Admission Officer
Vydehi School of Excellence
01.2015 - 04.2016
B.Ed - Education
Kurukshetra University
07.2012 - 06.2013
Recruitment Accounts Manager
Synthesis Inc.
08.2010 - 08.2011
Senior Customer Service Associate
First Source Solutions Pvt. Ltd.
01.2006 - 04.2010
EDP Officer and Computer Faculty
CMCE College
04.2004 - 12.2005
Diploma - Software Management
Aptech Computers
09.2003 - 09.2004
Bachelor of Arts - Public Administration
IGNOU
12.1999 - 12.2002
Class 12th -
Central Board of Secondary Education
04.1997 - 03.1998
Class 10th -
Central Board of Secondary Education
04.1995 - 03.1996
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