VIJAY M
Bangalore,KA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2026
2026
years of professional experience
Work History
AWS & DevOps Engeener
Micro Degree
09.2025 - 11.2025
- Enhanced network security by designing secure AWS VPC architectures and implementing ACLs.
- Boosted recovery time by 30% through automated AWS Backup configuration.
- Reduced outage risk by 40% with 20+ CloudWatch alarms monitoring performance.
- Increased peak cloud capacity by 75% through scalable AWS infrastructure development.
- Built scalable AWS infrastructure services from scratch for high reliability solutions.
- Optimized deployment processes by reducing time 40–70% with automated CI/CD pipelines.
Team Manager
Alorica
09.2025 - Current
- Resolved healthcare inquiries for 15-20 individuals nationwide, enhancing service efficiency.
- Maintained thorough documentation of patient medical histories, improving record accuracy.
- Coordinated patient services by collaborating effectively with healthcare teams.
- Educated patients on health management strategies, promoting better health outcomes.
Team Leader, Operations / Asst Manager, Operations
Concentrix
10.2017 - 06.2025
- Achieved SLA and KPI targets by overseeing daily operations and service delivery.
- Enhanced team performance through coaching, mentoring, and effective feedback sessions.
- Identified root causes of performance gaps, implementing strategies for productivity gains.
- Fostered collaboration with quality and client success teams for process improvements.
- Promoted core values, cultivating a positive team culture and accountability.
Senior Quality Analyst
Concentrix
- Enhanced product reliability by developing effective quality assurance strategies.
- Ensured quality standards compliance through cross-functional team collaboration.
- Guided junior analysts on quality assurance best practices and processes.
- Conducted root cause analysis of defects, implementing corrective action plans.
Sr. Advisor Technical Support
Concentrix
- Resolved billing and purchasing issues for iTunes Store customers efficiently.
- Investigated suspicious account activities, providing detailed reports to management.
- Managed technical issues across iOS, iPadOS, watchOS, AirPods, and Beats.
Education
B.Sc - Mathematic, Statics & Economics
Vijaya Degree College
Skills
- Windows OS, Mac OS, and iOS systems operate
- FMEA
- Fraud detection techniques
- Customer service excellence
- Problem solving
- Risk assessment
- Root cause analysis
- Coaching techniques
- Collaborative relationships
- Insurance plan verification
- Cloud: AWS EC2, S3, IAM, VPC, CloudWatch, CloudFront, AWS CLI
- DevOps: Jenkins, Git/GitHub, Ansible (basic), Docker
- OS: Linux (Ubuntu, CentOS), scripting: shell scripting (basic)
Languages
English
Proficient (C2)
C2
Telugu
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Kannada
Bilingual or Proficient (C2)
Timeline
AWS & DevOps Engeener
Micro Degree
09.2025 - 11.2025
Team Manager
Alorica
09.2025 - Current
Team Leader, Operations / Asst Manager, Operations
Concentrix
10.2017 - 06.2025
B.Sc - Mathematic, Statics & Economics
Vijaya Degree College
Senior Quality Analyst
Concentrix
Sr. Advisor Technical Support
Concentrix