Vijay Malviya

• Team Management: Lead and manage a team of 10 Field Officers (FOS) conducting daily market visits to drive city order growth across B2B, B2C, and C2C segments.
• Customer Retention & Reactivation: Strategize and oversee customer retention and reactivation initiatives, addressing customer concerns and improving engagement.
• Key Account Management: Manage high-value customers maintaining a monthly transaction volume of 300+ orders, ensuring seamless service and relationship management.
• Branding & Vendor Management: Execute promotional activities, conduct market analysis, and collaborate with vendors for branding and customer acquisition efforts.
• Voice of Customer (VOC): Conduct monthly customer visits to gather insights, enhance service quality, and resolve key pain points for better growth.
• Fulfillment & Operations: Ensure demand allocation planning (DAP) for optimal order fulfillment and operational efficiency.
• Data & Reporting: Utilize Excel and SQL for data analysis, maintain weekly/monthly reports, conduct audits, lead team meetings, perform price mapping, and explore market opportunities.

• B2B & FMCG Market Expansion: Manage 100+ food and FMCG shops, optimizing supply chain operations and expanding market presence.
• Customer Retention & Reactivation: Develop and execute strategies to retain and reactivate customers.
• New Shop Onboarding: Identify potential business partners, onboard new food and FMCG shops, and ensure seamless integration into the platform.

• Experienced Supervisor leading a team of 20+ Promoters for Home-to-Home Activities, ensuring effective customer engagement, brand promotion, and lead generation
• Responsible for team management, training, performance tracking, and field execution to achieve business targets
• Skilled in strategic planning, problem-solving, and driving sales growth through direct marketing initiatives