Vijay Murugaraj
Chennai
Summary
Dynamic Regional Manager with expertise in customer service, team leadership, and staff training. Proven ability to enhance service delivery and negotiate vendor contracts, driving operational excellence.
Overview
16
16
years of professional experience
Work History
Regional Manager
Cranedge India Private Limited
Chennai
09.2022 - Current
- Coordinated training sessions for staff to enhance service delivery and product knowledge.
- Managed regional service operations to ensure customer satisfaction and timely support.
- Collaborated with sales teams to address customer inquiries and resolve service issues.
- Maintained records of customer feedback, complaints, and suggestions for improvement.
- Provided technical support for customers in the field and resolved escalated customer service issues.
- Negotiated contracts with vendors for parts, tools, or other supplies needed to complete jobs.
- Provided guidance and advice on best practices for resolving difficult customer service cases.
- Scheduled regular onsite visits to ensure quality standards were met by technicians.
- Coordinated activities between different departments such as sales, marketing, finance.
- Supervised a team of up to 10 field technicians throughout the region.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Proposed or approved modifications to project plans.
Deputy Manager for Projects
Mukand Limited
Thane
04.2012 - 08.2022
- Supervised team members and provided training on best practices.
- Managed daily operations to ensure smooth workflow across departments.
- Coordinated project timelines to align with production schedules.
- Execution and coordination of civil works, factory shed, and EOT cranes erection and commissioning.
- Documentation and ISO-compliant record maintenance.
- Team management ensures safety and quality standards.
- Successfully managed the installation and commissioning of EOT cranes (10 MT to 500 MT) and gantry cranes across India and abroad.
- Delivered projects for major clients, including Hindalco Industries, JSW Limited, ISRO, and Al-Ghurair Iron & Steel (UAE).
Project Engineer Mechanical
Refex Energy Private Limited
Mumbai
06.2011 - 03.2012
- Oversaw planning and execution of solar power projects from 1 MW to 5 MW.
- Managed 5 MW solar power project for Videoconn Ltd in Warora, Maharashtra.
- Directed planning efforts for 1 MW solar power project at Rajasthan Electricity in Pokhran.
Mechanical Project Engineer
Sterling Strips Limited
Mumbai
08.2009 - 05.2011
- Executed thermal and solar power projects ranging from 1.25 MW to 10 MW, including turbine installation and commissioning.
- Engineered a 10 MW thermal power project featuring an extraction turbine at First Carbon Technologies Pvt Ltd, Dahej, Gujarat.
- Developed a 1.5 MW thermal power plant utilizing a non-condensing back-pressure turbine at ISGEC, Palanpur, Gujarat.
- Implemented dual 1.25 MW solar power projects at Sun Edition Pvt Ltd, Dhama Project.
Education
Bachelor of Engineering - Mechanical Engineering
Kanchi Pallavan Engineering College
Kanchipuram 06-2009
HSC - Maths Computer
St.Antony' SHr.Sec School
Kosavapatty, DIndigul05-2005
SSLC - General Studies
St.Antony's Hr.Sec. School
Kosdavaipatty , Dindigul 05-2003
Skills
- Customer service
- Vendor negotiation
- Technical support
- Contract management
- Staff training
- Team leadership
Languages
Tamil
Native
Native
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Timeline
Regional Manager
Cranedge India Private Limited
09.2022 - Current
Deputy Manager for Projects
Mukand Limited
04.2012 - 08.2022
Project Engineer Mechanical
Refex Energy Private Limited
06.2011 - 03.2012
Mechanical Project Engineer
Sterling Strips Limited
08.2009 - 05.2011
Bachelor of Engineering - Mechanical Engineering
Kanchi Pallavan Engineering College
HSC - Maths Computer
St.Antony' SHr.Sec School
SSLC - General Studies
St.Antony's Hr.Sec. School