Summary
Overview
Work History
Skills
Technical Skills
Additional Information
Certification
Disclaimer
Timeline
Generic

Vijay Nagarajan

Technical Solutions Specialist - GCP Networking
Bangalore

Summary

Deep understanding of networking concepts and troubleshooting skills with 10 years of experience. Proven ability to work effectively both as a team member and individually. Capable of making critical decisions under pressure and assuming responsibility for results.

Overview

16
16
years of professional experience
5
5
Certifications

Work History

Cloud Technical Solutions Specialist – Networking

Google
07.2022 - Current
  • Provide enterprise technical support for networking issues in GCP to top 50 customers
  • The support was provided mainly for Networking Features provided by GCP including but not limited to: VPC Networking, Google Kubernetes Engine Networking, Cloud DNS, Cloud Interconnect, Cloud VPN, Cloud Router, Traffic Director, Private Service Connect, Load Balancers, Anthos Service Mesh Networking, Cloud CDN, Media CDN, Latency
  • Collaborate with GCP Engineering and SRE teams to triage issues and expedite case resolution
  • Work with account teams and other customer facing teams to co-ordinate effective communication and best serve customer interests
  • Work with tech docs team to rectify gaps in documentation
  • Update internal playbooks with new customer scenarios to facilitate effective troubleshooting in the future
  • Working closely with product team helping in Creating Customer user journey and Support journey for product enhancement and helping in developing troubleshooting tool
  • Creating and maintaining internal blog which is a one stop shop for support reference for troubleshooting customer issues

Escalation Engineer

Citrix
08.2020 - 07.2022
  • Taking escalation from Frontline and senior TSE’s and working closely with DEV-A and Engineering team for resolution
  • Hands-on experience in different models of NetScaler, VPX, MPX, SDX
  • Hands-on experience in Citrix Hypervisor SDX and virtualization solution Storefront and monitoring solution Citrix ADM
  • Provide enterprise level support for all Load Balancing technologies in Application Layer, Transport Layer, Network Layer and Load Balancing across different regions – GSLB
  • Configuring and troubleshooting authentication protocols such LDAP, RADIUS, and SAML over http
  • Hands on experience in SSL Certificates, key, cert chain and CSR generation
  • Provide support in application layer protocol specific rewriting eg: HTTP, DNS, RADIUS
  • Configuration and troubleshooting of Clustering and High Availability
  • GSLB configuration such as Active-Active and Active-Passive deployment and troubleshooting various GSLB connectivity and Load Balancing issues
  • Configuration and troubleshooting of Compression, Integrated Caching, SPDY and Content Accelerator
  • Appflow configuration for NetScaler integration with Insight
  • NetScaler Gateway as a solution for remote users for SSL VPN and web rewriting
  • Implementation of Endpoint Analysis Scans to check if the workstation is following Security requirements before accessing the resources

Technical Support Engineer

Juniper Networks
08.2019 - 08.2020
  • Working closely with L3 engineers for bug fixes
  • Replicating possible bug scenario in lab and elevating them to Tier 3 to involve engineering for fixes
  • Work on identifying security attacks and their mitigations
  • Work on ISP redundancy and high availability
  • Work on configuring transparent firewalls as required
  • Providing resolutions to customers on technologies like URL Filtering, High Memory/CPU, Throughput/Performance Issues, IDP, SSL forward-proxy
  • Taking elevation from APAC and EMEA regions for faster resolutions on complex issue
  • Engaging in troubleshooting and process guidance to fellow team members
  • Contributing to the support community by writing quality knowledge base documents
  • Train/Knowledge share with fellow engineers to write quality documentation

Level 2 - Senior Engineer

CSS Corp Pvt Ltd
01.2017 - 08.2019
  • Supporting Juniper Network clients via phone and e-mail
  • Tackling elevation from L1 engineer
  • Guide Tier 1 team in setting up the lab topology for lab replication
  • Conduct product specific and troubleshooting training for new starters in the team
  • Work on device management and maintenance like password recovery, upgrade/downgrade, licensing etc
  • Troubleshooting High Availability issues on SRX - Nodes synchronization, seamless failover
  • Troubleshooting network outages
  • Root cause analysis of Firewall crash and RCA
  • Configuring and troubleshooting Virtual Private Network (IPSEC VPN and Remote Access), VPN redundancy - IKEv1, IKEv2, S2S, Dynamic VPN, Auto-VPN, Auto-Discovery VPN , PKI Infrastructure, GRE over ipsec
  • Setting up customer’s scenarios in Lab to replicate their issues
  • Handle internal escalations for troubleshooting any issues and escalate to next level if necessary

Support Engineer – Belkin Project

CSS Corp Pvt Ltd
10.2014 - 01.2017
  • Providing technical assistance in configuring, maintaining and troubleshooting home routers
  • Assisting customers with their account management related to payments and feature activations
  • Answering end user’s phone calls and handling them with professional communication skills
  • Resolving customer issues over the call on Linksys and Belkin routers, Range extenders, Netcams, Switches, power line adapters and wireless adapters
  • Ensuring 100% adherence in maintaining SLA and quality metrics

Entrepreneur – Textile Industry

Hank n Hill Textiles
06.2009 - 10.2014
  • Like Amazon, tried to build the company with customer first approach
  • Sell high quality fashionable clothing solutions to public
  • Train employees on customer service

Skills

  • Networking Devices
  • SRX series
  • Citrix ADC
  • GCP
  • Routing Protocols
  • RIP
  • OSPF
  • BGP
  • Multicast
  • Application Layer Protocols
  • DHCP
  • DNS
  • FTP
  • HTTP/HTTPS
  • SIP
  • Security Concepts
  • IPSec VPN
  • TLS/SSL
  • Filters/ACLs
  • SSL-Proxy
  • UTM
  • IDP
  • Load Balancing
  • Kubernetes
  • Anthos
  • Istio
  • Cilium

Technical Skills

SRX series: Branch, High End and Next-gen firewalls, Citrix ADC: SDX, VPX and SDWAN, GCP: GKE On-prem Devices - Anthos on Bare metal, Anthos on vmware, RIP, OSPF, BGP, Multicast, DHCP, DNS, FTP, HTTP/HTTPS, SIP, IPSec VPN, TLS/SSL, Filters/ACLs, SSL-Proxy, UTM, IDP, Netflow, SNMP, Syslog, LDAP, RADIUS, SAML, 2FA and Multifactor

Additional Information

Initiatives and Projects in Google Cloud:

Network Tools:

(go/networktools, go/internal-tools-net)

  • Developed and launched a comprehensive Networking Tools Suite, giving engineers easy access to essential troubleshooting tools and scripts.
  • Created and managed a team focused on improving and expanding the Networking Tools Suite.
  • Initiated and led the launch of the “Tools Playground,” providing clear guidance on how to use tools for specific product troubleshooting


UNOV -

  • GGN (Google Global Networking) builds and operates a global scale network infrastructure that serves as the underlay network for a wide range of Google Product Areas (PAs). Similarly, the netinfra team manages data center fabric. Combined, this layer is called base networking. Base Networking is responsible for network communication between machines at Google, to the Internet, and other peering networks (e.g. GCP enterprise networks)
  • I worked as POC for support to help in providing insights for the requirement and shaping the MVP of the tool go/unov-ui
  • Also provided a Demo of the tool to the APAC team.







Certification

Google Cloud Certified Professional Cloud Network Engineer

Disclaimer

I hereby declare that the information given above is correct and true to the best of my knowledge.

Timeline

Cloud Technical Solutions Specialist – Networking

Google
07.2022 - Current

Escalation Engineer

Citrix
08.2020 - 07.2022

Technical Support Engineer

Juniper Networks
08.2019 - 08.2020

Level 2 - Senior Engineer

CSS Corp Pvt Ltd
01.2017 - 08.2019

Support Engineer – Belkin Project

CSS Corp Pvt Ltd
10.2014 - 01.2017

Entrepreneur – Textile Industry

Hank n Hill Textiles
06.2009 - 10.2014

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Vijay NagarajanTechnical Solutions Specialist - GCP Networking