Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Disclaimer
Timeline
Generic

VIJAY NARAYANAN

Assistant Manager - IT
Chennai

Summary

Insightful Information Technology Manager with 16+ years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.

Overview

16
16
years of professional experience
2
2
years of post-secondary education
2
2
Certifications

Work History

Assistant Manager – IT

Synergy Maritime Pvt. Ltd.
06.2012 - 02.2024
  • Designed, Implemented, and Maintained IT Infrastructure:
    Played a pivotal role in creating, setting up, and managing the organization’s IT systems.
  • Decade of Senior Server Administration:
    With over ten years of experience, Specialized in Azure, on-premises servers, and Office 365 environments.
  • Cost-Saving Innovations:
    Led initiatives to cut costs by transitioning to cloud-based systems and virtualization.
  • Smooth Legacy System Migrations:
    During transitions to newer platforms, ensured minimal disruptions to daily operations while modernizing our overall tech infrastructure.
  • Project Management Expertise:
    Successfully managed complex IT projects, coordinating resources and timelines within budget constraints.
  • Seamless Cloud Application Deployment:
    Deployed web applications to the cloud and migrated existing ones from on-premises setups, ensuring uninterrupted operations.
  • Windows Server and Active Directory Proficiency:
    Have hands-on experience with Windows Server versions (2003, 2008 R2, 2012 R2) and the latest Active Directory iterations.
  • Effective Communication Channels:
    Etablished open dialogue between IT departments and end-users, fostering collaboration and shared technology goals.
  • Troubleshooting Skills:
    Excel at resolving complex IT issues.
  • Team Management:
    Led a team of IT professionals.
  • Security and Stability Assurance:
    Ensuring the security and stability of IT systems was a top priority.
  • Knowledge of Cisco IronPort and F-Secure Security Gateway:
    Familiar with these security tools.
  • Proficient in Microsoft Technologies:
    Expertise extends to Microsoft operating systems, virtualization, storage area networks (SAN), monitoring tools, and backup applications.
  • Office 365 Mailbox Administration:
    Responsible for creating, deleting, and modifying mailboxes. Managing mailbox permissions and access. Monitoring mailbox health and performance. Troubleshooting mailbox-related issues. Implementing security measures for mailboxes. Collaborating with users to address mailbox-related queries and concerns. Ensuring efficient email communication within the organization.
  • Public Folder Management:
    Involved in creating, configuring, and managing public folders.
  • DNS and DHCP Troubleshooting:
    Addressed issues related to domain name system (DNS) and dynamic host configuration protocol (DHCP).
  • Critical Issue Resolution:
    Engaged with Microsoft for critical and escalated problems requiring permanent solutions.
  • Email Client Knowledge:
    Proficient in Microsoft Outlook, Mobile Outlook and Outlook Web App (OWA).
  • Vendor Management:
    Managed relationships with hardware and software vendors (including LENOVO, Dell, Microsoft, VMware, Citrix, and others).
  • Proactive System Monitoring:
    Reduced downtime by monitoring system health and addressing potential issues.
  • Technical Support and Training:
    Provided timely technical support, resolving user-reported issues, and conducted comprehensive training on new systems and software.
  • Documentation and Transition:
    Maintained detailed system configuration documentation for efficient troubleshooting and smooth transitions during staff changes or upgrades.
  • Strategic IT Decisions:
    Advised senior management on strategic IT decisions, considering current needs and future requirements.
  • Technical Strategy Execution:
    Collaborated with management teams to plan and execute technical strategies aligned with the company’s vision.
  • Vendor Contract Negotiation:
    Negotiated contracts with suppliers to ensure favorable terms and high-quality products/services.
  • Disaster Recovery Planning:
    Implemented plans to minimize business impact during unforeseen events or system failures.
  • Customer Service and Cybersecurity:
    Provided exceptional customer service while troubleshooting technical issues for end-users and implemented cybersecurity measures to protect company data and system integrity.

Systems Executive

Fresh And Honest Café Ltd (Lavazza Company).
06.2008 - 06.2012
  • Active Directory Management:
    Administered Active Directory users and groups.
    Assigned group policies to users and computers within Active Directory environment.
  • Network Services:
    Implemented and managed DNS (Domain Name System) and DHCP (Dynamic Host Configuration Protocol).
  • File Services:
    Set up and maintained File Server with Distributed File System (DFS) capabilities.
    Managed file quotas on Windows 2003 R2 File Server.
  • Patch Management:
    Scanned and deployed patches and updates using Microsoft Windows Update Services (WSUS). Ensured systems were up to date with latest patch levels.
  • Antivirus Administration:
    Worked with Symantec Anti-Virus Corporate Server to manage updates and perform cleanup tasks for a community of 75 desktops.
  • Disaster Recovery Planning:
    Designed disaster recovery procedures for Active Directory servers.
    Created standard Net-backup policies and performed regular backups.
    Restored data as needed based on customer requests.
  • Remote Support and Troubleshooting:
    Provided remote support and administration for internal and external clients.
    Utilized tools like Microsoft Remote Desktop Connection, VNC, Putty, and Team Viewer.
  • User Support:
    Assisted over 75 users with hardware, network, and software issues.
    Supported Microsoft Office applications, mail clients, and other network-related problems.
  • Vendor Coordination:
    Worked with vendors for AMC (Annual Maintenance Contract) and warranty support for servers, desktops, printers, and other hardware peripherals.
  • Environment Details:
    Managed servers from vendors such as IBM, DELL, and Sun.
    Operating systems included Windows Server 2003, Windows Vista, Windows XP, and Windows 2000.
    Network components: D-Link Wi-Fi Access Points, ADSL Routers, 3COM/D-Link 24-port Switches.
    Printer support included HP Printers.
  • Additional Responsibilities:
    Administered Openfire Server.
    Coordinated with vendors to maintain WatchGuard Firewall.
    Managed FTP Server running on Linux.
    Monitored leased line connectivity.
    Regularly backed up data using tape drives.
    Configured and maintained VMware Infrastructure.
    Administered EMC storage System VNX3200.

Education

M.Sc. - Information Technology

Annamalai University
Chidambaram
04.2000 - 05.2002

Skills

IT Infrastructure Management

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Certification

Azure Architect design - AZ-303

Personal Information

  • Date of Birth: 10/11/77
  • Nationality: Indian

Disclaimer

I do hereby affirm that the above information given is true to my best of knowledge and Belief.

Timeline

Assistant Manager – IT

Synergy Maritime Pvt. Ltd.
06.2012 - 02.2024

Systems Executive

Fresh And Honest Café Ltd (Lavazza Company).
06.2008 - 06.2012

M.Sc. - Information Technology

Annamalai University
04.2000 - 05.2002

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VIJAY NARAYANANAssistant Manager - IT