VIJAY PANCHAL
Pune
Summary
Dynamic Sr. Operations Manager with a proven track record at Knight Frank India, excelling in strategic operations and vendor management. Expert in process improvement and technology optimization, driving significant cost reductions while fostering team collaboration and leadership. Committed to enhancing service delivery and operational efficiency through effective client relationship management. Seasoned Senior Operations Manager with a background in overseeing business operations, optimizing efficiency, and driving productivity. Proven ability to manage teams, develop operational strategies, and implement processes that increase overall company performance. Strengths include strong leadership abilities, keen problem-solving skills and strategic thinking. Demonstrated impact on previous roles by streamlining operations and improving team performance.
Overview
11
11
years of professional experience
Work History
Sr Operation Manager
Knightfrank India
Pune
08.2024 - Current
- Developed and implemented operational strategies to streamline processes and enhance service delivery.
- Managed vendor contracts and negotiated service level agreements to optimize operational costs.
- Prepared detailed reports on operational performance for senior management review.
- Evaluated and optimized technology solutions to enhance facility management capabilities.
- Monitored daily operations, identified areas for improvement, and created solutions to optimize workflow.
- Provided guidance, support, and mentorship to junior team members.
- Managed personnel including recruitment, training, scheduling, performance reviews and disciplinary actions.
- Maintained regular engagement with key client contacts while influencing key stakeholders.
Sr Executive Engineer (Technical)
JLL India Pvt Ltd
Bhosarigaon
06.2018 - Current
- Oversaw operations for 396,333 sq ft in G+9 building at Accenture India Solutions, Airoli.
- Supervised administrative services and technical support staff to ensure optimal performance.
- Conducted hiring, training, evaluation, and disciplinary actions for staff as necessary.
- Managed monthly meetings with project employees to ensure effective facility maintenance.
- Handled utilities and infrastructure management, including transformers, chillers, UPSs, and BMS systems.
- Facilitated quarterly vendor meetings; prepared minutes and performance evaluation reports.
- Ensured efficient operation and maintenance of physical property to support designed services.
- Demonstrated knowledge of compliance regulations, audit standards, and incident management processes.
Operation manager
SMC India
Pune
08.2023 - 08.2025
- Led daily operations to ensure smooth functioning of all facility services and technical support.
- Managed vendor relationships to negotiate contracts and ensure service level agreements were met.
- Implemented process improvements that enhanced operational efficiency and reduced costs.
- Supervised a diverse team of staff, providing training and performance evaluations to maintain high service standards.
- Coordinated emergency response strategies to address facility-related incidents and minimize downtime.
- Facilitated regular safety audits and compliance checks to uphold industry regulations and standards.
- Engaged with stakeholders to gather feedback and improve service delivery across departments.
- Conducted monthly performance reviews with staff to assess and enhance individual contributions to team goals.
Shift Engineer (Technical & Soft Services)
Sodexo India Pvt Ltd
Goregaon
06.2017 - 06.2018
- Responsible for Entire MEP, critical Engineering and soft service facility operations of TCS Nirlon Knowledge Park Commercial office on 3,94,990 Sqft area at Goregaon.
- Responsible for soft services as well technical work in facility.
- Providing valuable inputs to the management team in selecting and finalizing vendors for all maintenance activity.
- Maintain electrical distribution (2No’s HT breakers of 11 KV, 2 No’s Step Down Transformer, HT, & LT panel, 7 No’s DG of 2000 KVA).
- Preparation and presentation of MMR report.
- Preparing of all Audit reports for client side audit.
- Client - Tata Consultancy Services, Goregaon NKP.
Tech Supervisor (Technical)
Logicon Facility Management Pvt Ltd
Worli
01.2016 - 01.2017
- Responsible for facility operations on a 65,333 sq ft on 18th to 21st floor at Birla aurora.
- Planning day-to-day work, supervise all the Electrical Utility.
- Attend all electrical utility Problems.
- Supervise maintenance and repair of facility and equipment.
- Make sure PPM must complete it within schedule.
- Carry out monthly safety training and practice.
- Preparing and keeping all documents ready which are required for Audits.
- Client - Siemens Limited, Worli.
Service Engineer (Technical)
P&C Engineers and Contractors
01.2015 - 01.2016
- Executed installation and maintenance of WLTC and Mobile Auto panels.
- Commissioned, programmed, and activated security alarm systems for financial institutions.
- Conducted General and Thermographic Audits using FLIR I5 Camera for performance analysis.
- Marketed LED lighting solutions through client meetings, site surveys, and rate negotiations.
- Coordinated field service operations to optimize scheduling and resource allocation.
- Provided on-site technical support for troubleshooting electrical systems and equipment.
- Utilized advanced diagnostic tools to resolve complex technical issues efficiently.
Education
Bachelor of Engineering - Electrical Engineering
Savitribai Phule Pune University
Pune06-2015
Higher Secondary Certificate -
HSC
LaturSkills
- Operations and maintenance
- Strategic operations
- Vendor management
- Process improvement
- Technology optimization
- Facility management
- Client relationship management
- Team leadership
- Staff training
- Operations management
- KPI tracking
- Cost reduction
- Team collaboration
- Site operations
- Workforce management
- Quality audits
- Project management
Personal Information
- Date of Birth: 02/27/92
- Gender: Male
- Marital Status:Married
Disclaimer
I do hereby declare that the above particulars furnished by me are true to the best of my knowledge. I hope above mentioned particulars will meet your requirements and if given a chance to prove myself I assure you that I will do the best to fulfill company’s vision and mission.
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Timeline
Sr Operation Manager
Knightfrank India
08.2024 - Current
Operation manager
SMC India
08.2023 - 08.2025
Sr Executive Engineer (Technical)
JLL India Pvt Ltd
06.2018 - Current
Shift Engineer (Technical & Soft Services)
Sodexo India Pvt Ltd
06.2017 - 06.2018
Tech Supervisor (Technical)
Logicon Facility Management Pvt Ltd
01.2016 - 01.2017
Service Engineer (Technical)
P&C Engineers and Contractors
01.2015 - 01.2016
Bachelor of Engineering - Electrical Engineering
Savitribai Phule Pune University
Higher Secondary Certificate -
HSC