Vijay Anandrav Patil
03/06/1987
Summary
I am looking for a challenging job with a rapidly growing organization that can provide me with a range of goals and job objectives within a contemporary and economical business setting.
Resourceful Restaurant General Manager known for efficiently completing tasks and driving operational success. Possess specialized skills in team leadership, inventory management, and customer service excellence. Excel in communication, problem-solving, and adaptability, ensuring smooth restaurant operations and high levels of guest satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Burgerking
Pune
05.2023 - Current
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Recruited, trained and supervised staff members.
- Maintained accurate inventories of food, supplies and equipment.
- Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
Restaurant General Manager
McDonald's Family Restaurant
Pune
04.2016 - 05.2023
- Taking responsibility for business performance of the restaurant
- Plan and work to budgets, Maximize profits and achieve sales targets
- Making quarterly business plan for the improvement of profits
- Ensure standards of hygiene are maintained and the restaurant complies with health and safety regulations
- Recruit, train, develop and lead a high performance team
- Co-ordinate with support departments to ensure smooth running of the restaurant
- Make schedules and roasters for managers and staff
- Forecast sales and order stocks sufficiently for sales volume
- Establish relationships with local community and undertake activities that comply with the company’s corporate social responsibility program
- Prepare reports and other performance analysis on weekly and monthly bases
- Appraise staff performance and provide feedback to improve productivity
- Control operation costs and identify measures to cut waste
- Handle customer complains and queries
- Maintain the restaurants revenue, profitability and quality
- Ensure implementation of all processes and expectations set by head office
- Managing inventory effectively, following purchasing standards and ensuring compliance
- Handled 3 different sales volume Restaurant Having an experience of handling different Business models such as McDelivery, Drive Thru, Desert Kiosk
- Strong hold on setting processes in the Restaurant
- Consistently able to achieve controllables targets which helps to achieve profit target of the Restaurant
- Managing 2 Assistant Managers, 2 Shift managers, 2 Floor Managers & 30 Team members
- Making sure that team is aligned with the Strategies and targets of the Restaurant
- Created enthusiasm team in the Restaurant which helps in keeping Team members engaged at the work
- Reinforce on Effective training and coaching in the Restaurant to have confident and competent staff
First Assistant Manager
McDonald's Family Restaurant
Pune
09.2015 - 03.2016
- Implemented promotional campaigns designed to increase product visibility and sales.
- Assigned work and monitored performance of project personnel.
- Provided excellent customer service to ensure customer satisfaction.
- Kept store inspection ready with consistent oversight of daily team activities and workflows.
- Delegated work to staff, setting priorities and goals.
- Assisted store manager in hiring and training new employees.
- Supervised staff to ensure efficient operation of the store.
Second Assistant
McDonald's Family Restaurant
Pune
04.2013 - 09.2015
- Provided support to the First Assistant Manager in scheduling and coordinating cast and crew.
- Resolved any conflicts that arose between cast and crew members during filming sessions.
- Implemented strategies to take advantage of new opportunities.
- Prepared detailed reports on progress, budgeting and time management for the First Assistant Director.
- Coordinated with various departments to ensure timely delivery of materials required for shooting scenes.
- Used filing systems to improve document management and organization.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Worked effectively in team environments to make the workplace more productive.
Shift Manager
McDonald's Family Restaurant
Pune
03.2011 - 03.2013
- Ensured compliance with food safety regulations and quality standards.
- Maintained cleanliness and organization of work area.
- Identified needs of customers promptly and efficiently.
Floor Manager
McDonald's Family Restaurant
Kolhapur
02.2010 - 03.2011
- Monitored inventory levels, restocked shelves as needed, and reported any discrepancies to management.
- Ensured that all staff members adhered to safety guidelines and regulations.
- Organized promotional events such as product launches or special discounts in order to increase sales revenue.
- Assigned tasks to team members in accordance with their skillset.
Crew Trainer
McDonald's Family Restaurant
Kolhapur
04.2009 - 01.2010
- Maintained up-to-date records of all employees' training progress and certification status.
- Encouraged open communication between trainees and management throughout the learning process.
- Ensured that all safety protocols were followed during training sessions.
- Assisted management in developing strategies to improve customer service standards.
Crew Team Member
McDonald's Family Restaurant
Kolhapur
09.2008 - 04.2009
- Stocked shelves with products and supplies as needed.
- Checked quality of ingredients prior to cooking meals for customers.
- Operated cash register to process payments from customers.
- Ensured compliance with health and safety regulations at all times.
- Organized work areas in order to maximize efficiency during busy periods.
Education
Bachelor of Arts - Good
Shivaji University
Kolhapur 01.2008
MSCIT - Good
Bharti Vidya Bhavan Kolhapur
Kolhapur01.2006
Skills
- Staff recruitment
- Business planning
- Budget management
- Sales forecasting
- Customer relations
- Inventory management
- Performance analysis
- Cost control
- Quality assurance
- Crisis management
- Employee training
- Process implementation
- Organization and prioritization
- Inventory control and record keeping
- Food plating and presentation
- Customer engagement
- Complaint resolution
- Supply chain management
- Point of sale (POS) system operation
- Brand standards promotion
- Purchasing and cost control
- Schedule coordination
- Labor and food cost control
- Staff management
- Customer-oriented
- Full service restaurant background
- Shift management
- Staff scheduling
- Restaurant operations management
- Operations management
- Employee coaching
- Performance monitoring
- Labor and overhead cost estimation
- Quality control
Certification
- Successfully completed a diploma in RESTAURANT LEADERSHIP PRACTICES
- EFFECTIVE MANAGEMENT PRACTICES
- ADVANCE SHIFT MANAGEMENT
- BASIC SHIFT MANAGEMENT
- FLOOR MANAGEMENT COURSE
Hobbies
Playing - Chess and Cricket
Watching - Movies
Languages
Marathi
First Language
Hindi
Advanced
C1
English
Intermediate
B1
Timeline
Restaurant General Manager
Burgerking
05.2023 - Current
Restaurant General Manager
McDonald's Family Restaurant
04.2016 - 05.2023
First Assistant Manager
McDonald's Family Restaurant
09.2015 - 03.2016
Second Assistant
McDonald's Family Restaurant
04.2013 - 09.2015
Shift Manager
McDonald's Family Restaurant
03.2011 - 03.2013
Floor Manager
McDonald's Family Restaurant
02.2010 - 03.2011
Crew Trainer
McDonald's Family Restaurant
04.2009 - 01.2010
Crew Team Member
McDonald's Family Restaurant
09.2008 - 04.2009
Bachelor of Arts - Good
Shivaji University
MSCIT - Good
Bharti Vidya Bhavan Kolhapur