Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies.
Collaborative and strategic team leader with robust background in customer relationship management.
Overview
18
18
years of professional experience
Work History
Account Manager,Mumbai
Sandvik Coromant India Pvt Ltd.
05.2023 - Current
Responsible for managing and expanding client relationships within assigned territories
Developed tailored solutions to meet customer needs effectively.
Coordinated cross-functional teams to deliver on project timelines.
Conducted regular reviews of account performance and identified improvement areas.
Facilitated communication between clients and internal departments for seamless service delivery.
Analyzed market trends to inform strategic account planning and growth initiatives.
Prepared comprehensive reports on account activities for senior management review.
Managed multiple accounts simultaneously while meeting deadlines.
Resolved customer complaints in a timely manner.
Maintained accurate records of all customer interactions in the CRM system.
Negotiated contracts with clients to maximize profitability.
Provided technical support to customers when needed.
Provide support and expert guidance to customers on product selection, solutions, and applications along with technical team
Work on special projects to reduce overall machining cost by improving tool life and productivity with innovative solutions
Use of Power BI and CRM Dynamics tools to analyze and set targets, along with actions.
Focus on growing sales revenue through cross- selling and up-selling specialized Sandvik Coromant products
Team Associate
Kirloskar Oil Engines Limited
Kolhapur
01.2008 - 04.2023
Responsible for the new development projects of 5C machining lines (Cylinder block,Head,Cam shaft & connecting rod),overall cost reduction,productivity & inventory management
Vendor development as part of the Tool Management System team.
Analyze and plan monthly requirements of shop floor to minimize inventory and streamline process and production
Negotiation, procurement, sourcing, managing the cutting tool life cycle, and logistics with the vendors using the Oracle and BPR systems.
Co-ordinate with internal and external stakeholders to improve productivity and cost
reduction activities for smooth functioning of tool management system.
Responsible for conducting various cutting tool trials, troubleshooting, and implementation.
Evaluate best possible solutions and release Indent,Purchase orders to the vendors.Ensure the outstanding and payment clearence.
Procurement of indirect materials like tools, consumables, hardware, and spares.
Knowledge & Application of Motivating Technique like KAIZEN,Quality circle,5S etc.
Education
Diploma - Mechanical Engineering
Manav Bharti Uniersity
01-2014
Bachelor of Science - Chemistry
Shivaji University
01-2007
Skills
Strategic account planning
Cross-functional collaboration
Customer engagement
Sales strategy development
Communication skills
CRM Dynamics proficiency
Sales and Customer Relationship Management
Value Selling
Product Training and Technical Support
Power BI
Vendor development
Procurement/Sourcing
Logistics & Supply Chain
Accomplishments
Account Manager of Quarter 4 -2024 (Highest sales achievement in TLG,SRT & Inserts in India)