Summary
Overview
Work History
Education
Skills
Timeline
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Vijay Porwal

Vijay Porwal

Gurugram

Summary

Assistant Operation Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams. Motivated Assistant Operations Manager develops and implements operational plans and schedules. Comprehensive understanding of desirable fiscal management and strategic guidance practices. Mindful prioritizer addressing organizational objectives with thorough task-completion roadmaps. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience

Work History

Operations Cum Accounts-Assistant Manager

Nestaway Technologies Pvt.Ltd.
09.2015 - 08.2023
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Communicated with customers to assess satisfaction with products and services received.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
  • Developed and maintain operational guidelines for staff.
  • Implemented new technology to streamline processes and improve operations.
  • Prepared annual budgets with controls to prevent overages.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Sr Accountant Cum Operation

Raheja Developers Pvt.Ltd.
08.2013 - 09.2015
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Accounts Cum Operation Executive

Spaze Building Maintenance Pvt.Ltd.
07.2012 - 08.2013
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Collaborated on operational support tasks to achieve common goal.
  • Set clear goals to monitor targets and offered real-time input on performance and motivation.
  • Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Efficiently and effectively identified and solved all problems that impacted direction of business.
  • Assigned delegates to manage high volume of e-mails and call transfers.
  • Developed operational processes to help organization adapt to market change.
  • Trained new employees on proper protocols and customer service standards.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

MBA - M.B.A Operation, Accounts And HR

Manav Bharti University
Himanchal
07.2011

Bachelor of Arts - Economics

Janta Mahavidyalaya Ajeetmal Auraiya
Ajeetmal
06.2009

Skills

  • Friendly, Positive Attitude
  • Supervision and Leadership
  • Verbal Communication
  • Written Communication
  • Organization
  • Customer Relations
  • Multitasking
  • Teamwork and Collaboration
  • Computer Skills
  • MS Office

Timeline

Operations Cum Accounts-Assistant Manager

Nestaway Technologies Pvt.Ltd.
09.2015 - 08.2023

Sr Accountant Cum Operation

Raheja Developers Pvt.Ltd.
08.2013 - 09.2015

Accounts Cum Operation Executive

Spaze Building Maintenance Pvt.Ltd.
07.2012 - 08.2013

MBA - M.B.A Operation, Accounts And HR

Manav Bharti University

Bachelor of Arts - Economics

Janta Mahavidyalaya Ajeetmal Auraiya

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Vijay Porwal